Hotdesk in Germany
At the moment Hotdesk Devices in Germany with a German number are only supported, when you use the setup of limited extension devices as per this support article (https://support.ringcentral.com/article-v2/8863.html?brand=RC_US&product=RingEX&language=en_US)
This has the disadvantage that you can always place a call from this device which is not expected or whished by the client to happen. Also it requires an additional limited extension license.
Instead, the behaviour should be like when setting up UK devices, meaning:
- Hotdesk works as you would expect
- no calls possible when logged out
- licence is for free
At the moment this is the case, when you try the UK way of setup, this is the behavior:
- Login language is in English
- There is always a UK emergency address
- A UK telephone number is always required - customers in Germany do not have this either
So neither the LE setup and behavior nor the UK setup and behavior is desired. Instead the way needs to be:
- Setup of German Hotdesk Device like a UK one
- German Login Lanuage
- German Number
- German Emergency Address
- No calls possible when logged out.
Tobias
shared this idea