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Settings and activity

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  1. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

    116 votes

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    Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Jade supported this idea  · 

  2. Push Notification

    17 votes

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    New  ·  3 comments  ·  RingCX » AI quality management  ·  Admin →
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    Jade supported this idea  · 

  3. SMS Signature

    85 votes

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    Under Review  ·  22 comments  ·  Phone & Messaging » SMS/Text  ·  Admin →
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    Jade commented  · 

    Our signature is how our members can identify us. It allows them to have a contact with the credit union & also helps to ensure them that their information is safe. I agree 100% with everything Megan commented. This is a very important part of our branding & keeping our members safe & in the loop of things.

    Jade supported this idea  ·