Settings and activity
174 results found
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6 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
Lariane
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12 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →
An error occurred while saving the comment Lariane
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22 votesNew · 8 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » Accessibility · Admin →
An error occurred while saving the comment Lariane
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100% agree! This is key! This feature should be included in ringcx and into the other related products (Salesforce integration, browser add on, teams integrations) and not just desktop!
Lariane
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26 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →Lariane
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7 votes1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Conversation Expert (ACE) · Admin →
RingSense/ACE now allows flexibility to mark a scorecard question as mandatory or optional
As an admin, you can specify which questions are optional v/s required. See the attached screenshot.
Key benefits of this feature include:
- Ensures consistent evaluations by making critical questions mandatory
- Enables flexible scoring with optional questions for non-applicable scenarios
- Gives admins tighter control over quality standards and compliance requirements
Lariane
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8 votesNew · 1 comment · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Lariane
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40 votesNew · 4 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Lariane
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21 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Lariane
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41 votesNew · 5 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » AI Virtual Assistant (AVA) · Admin →Lariane
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37 votesLariane
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9 votes
This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif
An error occurred while saving the comment Lariane
commented
Thank you!
Lariane
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14 votes
An error occurred while saving the comment Lariane
commented
Agree with Jacob, having an integrated app inside Power BI would be fantastic!
Lariane
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13 votesNew · 2 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Lariane
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11 votesNew · 0 comments · AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX · Admin →Lariane
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Absolutely agree with this!
RingSense already has strong knowledge base capabilities, so extending that to include our own internal SOPs, policies, and training materials would be a game changer. It would make the AI far more context-aware and aligned with how we actually operate day to day.
This would be especially valuable for onboarding, compliance, and ensuring consistent support responses, essentially letting RingSense become a true “expert” in our internal processes rather than just general AI logic.