Settings and activity

172 results found

1. Pop-up window for incoming calls

   20 votes

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   New  ·  7 comments  ·  RingSense & AI » Accessibility  ·  Delete…  ·  Admin →
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   Not at all You must login first! Important You must login first! Critical You must login first!

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   Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

   100% agree! This is key! This feature should be included in ringcx and into the other related products (Salesforce integration, browser add on, teams integrations) and not just desktop!

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   Lariane supported this idea  ·  Nov 6, 2025

2. edit transcripts

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   26 votes

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   New  ·  2 comments  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

3. RingSense Scorecard-Non Applicable (N/A) to only be selectable as a score for specific questions

   6 votes

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   Planned  ·  1 comment  ·  RingSense & AI » RingSense  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

4. Integrate/Include Email as a Supported Digital Channel in RingSense for CX

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   New  ·  1 comment  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

5. Add the option to export AI notes and transcripts through the admin portal

   36 votes

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   New  ·  4 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

6. Manager Access to Automatic Call Notes (AI Transcript) for Other Users

   11 votes

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   New  ·  2 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

7. Improve AI Transcription

   36 votes

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   New  ·  4 comments  ·  RingSense & AI » AI Assistant  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

8. Feature Request: Option to Include Explicit/Foul Language in AI Transcriptions

   35 votes

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   New  ·  0 comments  ·  RingSense & AI » Other  ·  Delete…  ·  Admin →
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   Lariane supported this idea  ·  Nov 6, 2025

9. Assign managers to agents in bulk

   9 votes

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   2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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   Implemented  ·  AdminSushant (Sr Director, Machine Learning, RingCentral) responded

   This feature is now available in your admin settings. You can bulk edit (upto 100 users) and assign them a specific role, manager, additional manager etc. You can find additional details in the attached gif

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   Lariane commented  ·  Nov 6, 2025  ·  Edit…  ·  Delete…

   Thank you!

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   Lariane supported this idea  ·  Sep 3, 2025

10. Microsoft PowerBi

    14 votes

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    New  ·  2 comments  ·  Developer Platform, APIs, & Integrations » APIs  ·  Delete…  ·  Admin →
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    Lariane commented  ·  Sep 8, 2025  ·  Edit…  ·  Delete…

    Agree with Jacob, having an integrated app inside Power BI would be fantastic!

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    Lariane supported this idea  ·  Sep 8, 2025

11. Can RingSense be filterable on disposition code?

    13 votes

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    New  ·  2 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Sep 3, 2025

12. Data for the current month in Coaching Insights should become readily available after a manager is assigned to the agents.

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    New  ·  0 comments  ·  RingSense & AI » RingSense AI for RingCX  ·  Delete…  ·  Admin →
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    Lariane supported this idea  ·  Sep 3, 2025