45 results found

1. Be able to Filter Agent APIs by email address, etc.

   In scenarios we are given email addresses of the agent, and don't know the actual agent id, it would be helpful for APIs like /v1/admin/accounts/{accountId}/realTimeData/agent where we can pass a filter value, i.e. email that will return a subset.

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2. Shared Inbox and API Intergrations
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3. restapi/v1.0/account/accountId/call-log -- Add call status (Active vs completed) as a parameter

   restapi/v1.0/account/accountId/call-log doesn't appear to have call status as a parameter nor is it indicated in the response.

   This would be very useful when pulling this data, as I am currently using the Active-Calls api to exclude the active calls so I don't ingest incomplete data.

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4. Improve Conference Call Logging in Salesforce (Recording Playback + Participant Visibility)

   There are customers who rely heavily on conference calls and are running into some gaps when those calls are logged in Salesforce. While standard calls work well, conference calls currently feel incomplete in comparison.

   What customers are experiencing:

   Conference call recordings are successfully saved in RingCentral, but users cannot play them directly within Salesforce.
   Only limited call information is logged, and additional participants in the conference call are not visible.

   This creates some friction because users have to leave Salesforce to access recordings and do not get a full picture of who joined the call.

   What would help:

   Playback of conference call recordings inside Salesforce
   It would be really helpful if users could play conference call recordings directly from the Salesforce activity record, similar to how standard call recordings are handled today. This keeps everything in one place and saves time.
   Visibility of all conference call participants
   Customers would like to see a complete list of participants for conference calls within the Salesforce record. Even basic details such as phone numbers or matched contacts would go a long way in helping teams track interactions more accurately.

   There are customers who rely heavily on conference calls and are running into some gaps when those calls are logged in Salesforce. While standard calls work well, conference calls currently feel incomplete in comparison.

   What customers are experiencing:

   Conference call recordings are successfully saved in RingCentral, but users cannot play them directly within Salesforce.
   Only limited call information is logged, and additional participants in the conference call are not visible.

   This creates some friction because users have to leave Salesforce to access recordings and do not get a full picture of who joined the call.

   What would help:

   Playback of… more

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5. Spectora

   Would like integration with Spectora, https://www.spectora.com the most important thing would be API connection so I can use Ringcentral AI to at minimum view my calendar/schedule in Spectora but also ability to write things to the schedule.

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6. n8n

   n8n is workflow automation platform similar to zapier, which is already integrated with RingCentral. It will be great if there is integration available for n8n and n8n is also a popular workflow automation platform https://n8n.io/

   11 votes

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7. Extracting more RingSense Data via Reports or API

   We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.

   6 votes

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8. Filevine Integration - AI Case Summary & other Ring Central features.

   Filevine Integration - Provide endpoints in the API to enable data such as the AI case summary, the call transcript, and the call recording that are currently not provided to the Filevine integration. These features are needed for our integration but aren't being allowed by Ring Central.

   1 vote

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9. one webhook sent for each incoming call.

   Multiple webhooks are being sent to Tracker RMS for a single call. Specifically, a webhook is being sent for every user in the main group for each incoming call. We only want one webhook sent for each incoming call.

   2 votes

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10. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the risk of selecting incorrect numbers for outbound calls and makes large-scale number management more error-prone.

    Suggested Improvement:

    • Extend the /byoc-carriers/{byoccarrierid} API to support a "name" or "label" field when creating or updating phone numbers.
    • This would allow developers and provisioning systems to assign meaningful, human-readable names to numbers (e.g., “Support Line – East”, “Sales DIDs Europe”, etc.).

    Use Case Example:

    • An integration provisions 50 numbers via the BYOC API.
      • Without labels, admins and users see only raw numbers (e.g., +1 415 123 4567).
      • With a name attribute, numbers appear as: +1 415 123 4567 – [Marketing Team], making them easy to identify and assign in caller ID selections or routing.

    Expected Enhancement:

    POST /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}/phone-numbers

    {
    "phoneNumber": "+14151234567",
    "name": "Support Queue West",
    ...
    }

    Benefits:

    • Enhances clarity and usability in the admin portal and apps
    • Improves accuracy when selecting Caller ID or assigning numbers
    • Supports automation and better number lifecycle tracking
    • Reduces risk of misidentification in environments with large number pools

    Priority:
    Medium, but impactful for large-scale or automated BYOC deployments — should be addressed ASAP to avoid operational confusion.

    Conclusion:
    Adding a "name" attribute to phone numbers created via the BYOC Carrier API will bring consistency between API and UI, improve number management, and enhance the overall user and admin experience.

    Let me know if you need an OpenAPI spec draft or example payload to support the request.

    Description of the Idea:
    Currently, when creating or managing BYOC phone numbers via the API (endpoint:
    /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

    This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

    Problem Statement:

    • Numbers created or provisioned via API have no associated label.
    • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
    • This increases the… more
    4 votes

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11. API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such as:

    Example usage

    baseurl = f"/restapi/v1.0/account/~/queue/templates/{templateid}/bulk-apply"
    return self.platform.post(
    base_url,
    {
    "queueIds": List[int], # List of target queue IDs
    "notifyManager": bool, # Optional: notify queue manager
    "emailAddresses": List[str], # Optional: notification recipients
    }
    )

    This would allow applying a saved template to multiple queues in a reliable, scalable, and automated way.

    Benefits:
    - Ensures consistency in configuration across queues
    - Speeds up onboarding and provisioning processes
    - Reduces risk of human error
    - Simplifies infrastructure-as-code and DevOps automation
    - Improves maintainability and reduces support requests due to misconfigured queues

    Priority:
    High — Needed ASAP for organizations managing a large number of call queues through automation.

    Conclusion:
    Adding an API endpoint like /queue/templates/{template_id}/bulk-apply would empower teams to apply templates programmatically, improving consistency and provisioning speed across the RingCentral platform.

    Let me know if a formal use case or deployment diagram would be helpful to support this idea.

    Description of the Idea:
    Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

    Current Issue:
    - There is no standard API to directly apply a Call Queue template at creation time.
    - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
    - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

    Suggested Improvement:
    Implement and expose a dedicated API endpoint such… more

    4 votes

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12. Create an endpoint to upload Audio files through the Developer API
    2 votes

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13. Integration: HawkSoft

    Have Ringcentral integrate with HawkSoft in a 2-way API integration so that when calls come they can pull up in the Hawksoft database and pull the client profile, Also -, when calls come into HawkSoft, automatically create a log note of the call transcript so that we dont have to manually make a log of that phone call.

    1 vote

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14. Create an API endpoint to download AI generated notes and summaries

    We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.

    4 votes

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15. Provisioning without devices/phones

    Allow provisioning without device/phone being automatically added to the user.

    This method would allow hotdesking because the accounts would be created and the devices would already HAVE the phone line attached to it.

    1 vote

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16. Allow admins to send SMS on behalf of others

    Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

    This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

    4 votes

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17. Programmatically Download Images/Files in Message Data Exports

    We would like to have an option to programmatically download files in message data exports. At the moment, we have to manually open a link for each file in order to download it. This process is inefficient and very time-consuming.

    1 vote

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18. Capability to block users from installing add-ins from apps gallery.

    Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.

    1 vote

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19. Microsoft PowerBi

    Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!

    14 votes

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20. Additional SCIM Field Mappings

    Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.

    6 votes

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