34 results found

1. Extracting more RingSense Data via Reports or API

   We want to find a way to extract the reports already found under RingSense (CSAT, etc), and specifically call quality and CSAT scores like how reports from RingCX Analytics can be sent to an S3 bucket or e-mail via schedule; if not possible, then we can also perform API calls, but the current API seems limited and does not provide the full array of information found in the dashboards.

   6 votes

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2. n8n

   n8n is workflow automation platform similar to zapier, which is already integrated with RingCentral. It will be great if there is integration available for n8n and n8n is also a popular workflow automation platform https://n8n.io/

   4 votes

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3. Allow admins to send SMS on behalf of others

   Right now, using the API, one can only send an SMS from the phone numbers associated with the credentials used to authenticate to the API. This is limiting because it requires implementers to manage a large set of credentials and use different credentials depending on the phone numbers they want to send SMS from.

   This idea would introduce the ability/permission for a RingCentral user with the SuperAdmin role to invoke the send SMS API to send messages from any phone number in the company (assuming that phone number is enabled for SMS via TCR).

   4 votes

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4. Create an API endpoint to download AI generated notes and summaries

   We would like to have an API endpoint that would let us download AI notes and AI summaries for calls where Notes was turned on. This will be a requirement for us before we can use it for regulatory compliance purposes.

   2 votes

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5. Capability to block users from installing add-ins from apps gallery.

   Capability to block users from installing add-ins from apps gallery but still still allow the electron app running on linux.

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6. Add “Name” Attribute to Phone Numbers Created via API (/byoc-carriers/{byoc_carrier_id} Endpoint)

   Description of the Idea:
   Currently, when creating or managing BYOC phone numbers via the API (endpoint:
   /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

   This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

   Problem Statement:

   • Numbers created or provisioned via API have no associated label.
   • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
   • This increases the risk of selecting incorrect numbers for outbound calls and makes large-scale number management more error-prone.

   Suggested Improvement:

   • Extend the /byoc-carriers/{byoccarrierid} API to support a "name" or "label" field when creating or updating phone numbers.
   • This would allow developers and provisioning systems to assign meaningful, human-readable names to numbers (e.g., “Support Line – East”, “Sales DIDs Europe”, etc.).

   Use Case Example:

   • An integration provisions 50 numbers via the BYOC API.
     • Without labels, admins and users see only raw numbers (e.g., +1 415 123 4567).
     • With a name attribute, numbers appear as: +1 415 123 4567 – [Marketing Team], making them easy to identify and assign in caller ID selections or routing.

   Expected Enhancement:

   POST /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}/phone-numbers

   {
   "phoneNumber": "+14151234567",
   "name": "Support Queue West",
   ...
   }

   Benefits:

   • Enhances clarity and usability in the admin portal and apps
   • Improves accuracy when selecting Caller ID or assigning numbers
   • Supports automation and better number lifecycle tracking
   • Reduces risk of misidentification in environments with large number pools

   Priority:
   Medium, but impactful for large-scale or automated BYOC deployments — should be addressed ASAP to avoid operational confusion.

   Conclusion:
   Adding a "name" attribute to phone numbers created via the BYOC Carrier API will bring consistency between API and UI, improve number management, and enhance the overall user and admin experience.

   Let me know if you need an OpenAPI spec draft or example payload to support the request.

   Description of the Idea:
   Currently, when creating or managing BYOC phone numbers via the API (endpoint:
   /restapi/v2/accounts/~/byoc-carriers/{byoccarrierid}), there is no way to assign a display name or label to a number.

   This omission leads to confusion and manual overhead, especially when Caller ID numbers are selected by end-users — since names are visible in the UI, but not assignable via API.

   Problem Statement:

   • Numbers created or provisioned via API have no associated label.
   • In the RingCentral admin portal or apps, these numbers appear unnamed, making it difficult for admins and users to identify their purpose.
   • This increases the… more
   1 vote

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7. API Endpoint for Creating Call Queues from Templates (Bulk Apply Template Settings)

   Description of the Idea:
   Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

   Current Issue:
   - There is no standard API to directly apply a Call Queue template at creation time.
   - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
   - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

   Suggested Improvement:
   Implement and expose a dedicated API endpoint such as:

   Example usage

   baseurl = f"/restapi/v1.0/account/~/queue/templates/{templateid}/bulk-apply"
   return self.platform.post(
   base_url,
   {
   "queueIds": List[int], # List of target queue IDs
   "notifyManager": bool, # Optional: notify queue manager
   "emailAddresses": List[str], # Optional: notification recipients
   }
   )

   This would allow applying a saved template to multiple queues in a reliable, scalable, and automated way.

   Benefits:
   - Ensures consistency in configuration across queues
   - Speeds up onboarding and provisioning processes
   - Reduces risk of human error
   - Simplifies infrastructure-as-code and DevOps automation
   - Improves maintainability and reduces support requests due to misconfigured queues

   Priority:
   High — Needed ASAP for organizations managing a large number of call queues through automation.

   Conclusion:
   Adding an API endpoint like /queue/templates/{template_id}/bulk-apply would empower teams to apply templates programmatically, improving consistency and provisioning speed across the RingCentral platform.

   Let me know if a formal use case or deployment diagram would be helpful to support this idea.

   Description of the Idea:
   Introduce an official and documented API endpoint to apply a Call Queue template directly when creating or updating multiple call queues, ensuring the template’s configuration is systematically reflected during provisioning.

   Current Issue:
   - There is no standard API to directly apply a Call Queue template at creation time.
   - The current workaround involves copying settings manually from an existing queue, but this does not always reflect the full template configuration.
   - This leads to inconsistent behavior and slows down automated provisioning pipelines, especially in large-scale deployments.

   Suggested Improvement:
   Implement and expose a dedicated API endpoint such… more

   1 vote

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8. Microsoft PowerBi

   Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!

   13 votes

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9. Develop a Process for Automatically Removing Personal Contacts

   Hello,

   My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

   With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

   My proposal is to add an automation/configuration within RingCentral that will allow you to automatically delete contacts based on certain criteria. Ideally we (or admin) would be able to set up some sort of logic that pushes the contacts out of the contact book as they are no longer applicable. I think this would be a nice feature for customers who maintain their contacts externally but use RC for integrations with the external apps.

   Criteria examples/ideas: If they haven't been contacted in 30 days, How many inbound calls/texts we have from the contact, Status of the contact, etc.

   Please let me know if this is something you find feasible!

   Hello,

   My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).

   With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.

   My proposal is to add an automation/configuration within RingCentral… more

   12 votes

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10. Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids

    The existing Message Store "List Messages" endpoint requires you to run it for each individual extension id, whether or not that extension has any messages for the specified time period (dateFrom to dateTo). This is incredibly inefficient if you have a large number of SMS enabled extensions.

    I had hoped that the Message Exports "Create Message Store Report" would allow me to pull this data more efficiently, but it takes forever to complete, so it can't reliably be run frequently.

    7 votes

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11. Additional SCIM Field Mappings

    Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.

    4 votes

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12. Dynamics CRM Contacts Sync to RingCentral App

    Customer is expecting to sync Dynamics CRM contacts to standalone RingCentral App. This is outside the RingCentral for Dynamics CRM.

    4 votes

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13. display platform status in enterprise monitoring tools

    Provide an API that monitoring and/or automation tools like Dynatrace/ServiceNow can use to pull platform status so information can be made available on dashboards and proactive notifications can be made to end users when there are outages.

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14. AI Sip Server

    To have an option to connect Poly.ai integration with RingCentral.

    We are going to try to use this AI program to answer calls for reservations. We will need to be able to port calls over to them and back. Im not sure how to set this up. Can you point me in the right direction?

    2 votes

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15. Enable Super Admins to Disable Email Notifications at the User Level for HIPAA Compliance

    Please implement a feature that allows super admins to disable email notifications for individual users to ensure compliance with HIPAA regulations. This capability will enhance data security and protect sensitive information.

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16. RingCentral CRM Extension for Load Board

    Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using the floating symbol. with the error saying app is not found. but the RingCentral App is still installed. customer is asking RingCentral to allow their CRM to be configured to the new RingCentral App.

    Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using… more

    2 votes

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17. Disconnect "MS Teams Connection" with API

    I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.

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    6 votes

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18. The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.

    The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP. They are looking to be notified when the devices go offline and come back online.

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19. 2-Way Integration with Trello and RingCentral for Streamlined Sales Calls & Cusotmer Notes & Recordings

    Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.

    The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.

    After the call, the team can easily add notes and update the call disposition directly in Trello. This setup is similar to how Salesforce and Five9 operate, ensuring all client information stays organized within Trello, allowing our team to work more efficiently and effectively from a single platform.

    Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.

    The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.

    After the call, the team can easily add notes and update the call disposition… more

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20. Extract data in the Contact Life via API

    To be able to access the data in Contact Life in Contact Center Reporting's Contact History using an API.

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