27 results found
-
Develop a Process for Automatically Removing Personal Contacts
Hello,
My team and I have been using the RingCentral for HubSpot Extension as well as the Data Sync that pushes all of our HubSpot Contacts to our RingCentral Accounts. We have only been using the sync for about 5-6 months now and have already maxed out the number of contacts we can have in our RC accounts (10,000).
With that, we can no longer search for our HubSpot contacts by name in the RC App and it causes a lot of confusion when trying to keep all communications in order.
My proposal is to add an automation/configuration within RingCentral…
12 votes -
Add a Message Store API endpoint that allows you to pull messages for all or a selection of extension ids
The existing Message Store "List Messages" endpoint requires you to run it for each individual extension id, whether or not that extension has any messages for the specified time period (dateFrom to dateTo). This is incredibly inefficient if you have a large number of SMS enabled extensions.
I had hoped that the Message Exports "Create Message Store Report" would allow me to pull this data more efficiently, but it takes forever to complete, so it can't reliably be run frequently.
6 votes -
Additional SCIM Field Mappings
Currently fields such as Role, Site, template are not available via the SCIM API for user provisioning. Being able to map these would add fluidity to the provisioning process and eliminate some double handling.
3 votes -
AI Sip Server
To have an option to connect Poly.ai integration with RingCentral.
We are going to try to use this AI program to answer calls for reservations. We will need to be able to port calls over to them and back. Im not sure how to set this up. Can you point me in the right direction?
2 votes -
Direct Routing API for Teams toggle
An API for the native Direct Routing Teams toggle would ensure that full automation of moves adds and changes via API can be achieved.
7 votes -
Microsoft PowerBi
Can we have a something that takes the data from calls, and imports it into Power Bi? the current reporting dashboard is ok, But the ability to import that into Power Bi would be great!
6 votes -
Enable Super Admins to Disable Email Notifications at the User Level for HIPAA Compliance
Please implement a feature that allows super admins to disable email notifications for individual users to ensure compliance with HIPAA regulations. This capability will enhance data security and protect sensitive information.
2 votes -
Dynamics CRM Contacts Sync to RingCentral App
Customer is expecting to sync Dynamics CRM contacts to standalone RingCentral App. This is outside the RingCentral for Dynamics CRM.
2 votes -
RingCentral CRM Extension for Load Board
Currently customer is using CRM call Load Board which is integrated with RingCentral using a chrome extension called RingCentral CRM Extension. Recently, they had issue with the SMS feature which changes some of the characters of the text. Upon checking, customer is still using the RingCentral Phone App, so I ask customer to use the RingCentral App instead and that fixes the issue. With this, I ask customer to uninstall the RingCentral Phone App, But after doing so, the customer is no longer able to use the Chrome extension, which allows them to dial out directly from the CRM using…
1 vote -
integrate with GOHIGHLEVEL and or Constant Contact
integrate with GOHIGHLEVEL and or Constant Contact
2 votes -
2-Way Integration with Trello and RingCentral for Streamlined Sales Calls & Cusotmer Notes & Recordings
Our goal is to integrate RingCentral with Trello to streamline our sales process. Currently, making calls manually from Ring Central creates unnecessary work. With this integration, our sales team can directly call phone numbers stored in Trello's phone number field using RingCentral's system.
The call will connect instantly, and the system will automatically record the conversation on the client card and can attach it as a recording so that anyone that has access to that card has a history of the calls made to that business.
After the call, the team can easily add notes and update the call disposition…
1 vote -
Disconnect "MS Teams Connection" with API
I would like the capability of toggling the "MS Teams Connection" off for users in MVP with the API. Currently this is not supported.
4 votes -
The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP.
The customer would like to have a way to monitor hardware (both the Polycom OBi302 and Cisco ATA191) by way of an API or SNMP. They are looking to be notified when the devices go offline and come back online.
1 vote -
Extract data in the Contact Life via API
To be able to access the data in Contact Life in Contact Center Reporting's Contact History using an API.
1 vote -
Request to build API for their 3rdp Party CRM called Cleardent Software
Request to make the Cleardent software API available so thye could synchronize the patients' contact records
1 vote -
3 votes
Implemented 6/24
-
Voice activated API.
A voice activated API.
3 votes -
Get Call Record Detail directly from telephonySessionId
telephonySessionId is the value that the API RingOut return to the client after a success outbound call is originated. And this is also the unique key across multiple Webhook events related to a single call. This is the only info that the client application know about the call, so accessing the Call Record Detail using this telephonySessionId is a must have feature because filtering this value using the API List User Call Records will slower that getting the record detail directly using API Get User Call Record.
I hope you can make the API Get User Call Record accept telephonySessionId…
1 vote -
Need a consistent telephonySessionId in Webhook Events for RingOut API
When I make a phone call using RingOut API, the Webhook sends out events with 2 different telephonySessionId. I know that this is a two-legged call, which will produce a telephonySessionId for each leg. But all the events sent out by a single call should have a consistent ID to help the client aware of the full flow and can decide which event to handle, and which one to ignore.
My suggestion is having an attribute named originalTelephonySessionID in all events related to a RingOut call, its value should be exactly the same as the ID returned from the RingOut…1 vote -
I would like to create an intergration with MovingCRM software.
There is a MovingCRM software and we would like to integrate messaging system into MovingCRM software in order to connect with customers right through the system using ringcentral
1 vote
- Don't see your idea?