Settings and activity

23 results found

1. SPOG: Automatically set caller id

   6 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

2. Automatically log the RingCX agent out after they stay idle for a certain period of time

   13 votes

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

3. Feature Request: Configurable Agent “Working” State Timeout

   8 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

4. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   133 votes

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   Under Review  ·  8 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

5. INTERCEPT

   67 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

6. Omnichannel & Scheduled Callback for RingCentral RingCX Handled in Workflows

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   14 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

7. call back to follow queue business hours

   25 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

8. inbound CNAM

   1 vote

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Edit…  ·  Delete…  ·  Admin →
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   Andrew shared this idea  ·  Aug 12, 2026

9. Agent States Transition

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   12 votes

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   New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Dec 22, 2025

10. Have AI Summaries and Transcriptions show in plain text on RingCX Analytics instead of a URL

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

11. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

12. RingCX historical real-time report discrepancy alignment

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

13. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

14. RCX - Realtime Dashboard Access

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

15. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

16. Retain Originating Caller ID During RingEX to RingCX Transfers

    20 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 19, 2025

17. call offers for the longest wait time

    232 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Oct 16, 2025

18. Transferring calls to RingEX Extensions via corporate directory

    63 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Oct 16, 2025

19. Sync RingCentral Desktop Application With RingCX

    329 votes

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    Planned  ·  27 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Oct 16, 2025

20. Quality of Service (QoS) Portal for RingCX Calls

    84 votes

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    Under Review  ·  15 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Oct 16, 2025