Settings and activity

24 results found

1. Unify RingCX Digital Interaction Options To Simplify Agent and Supervisor Workflow.

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   72 votes

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   4 comments  ·  RingCX » Digital experience  ·  Delete…  ·  Admin →
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   Planned  ·  AdminKirill.V (Group Product Manager, RingCentral) responded

   In design

   Andrew supported this idea  ·  Aug 25, 2026

2. SPOG: Automatically set caller id

   6 votes

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   Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

3. Automatically log the RingCX agent out after they stay idle for a certain period of time

   21 votes

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   Under Review  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

4. Feature Request: Configurable Agent “Working” State Timeout

   14 votes

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   New  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

5. Replace Default “WORKING” State with More Accurate Status When Agents Lose Connection (e.g., Sleep/Idle Timeout)

   137 votes

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   Under Review  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

6. INTERCEPT

   74 votes

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   Under Review  ·  2 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

7. Omnichannel & Scheduled Callback for RingCentral RingCX Handled in Workflows

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   14 votes

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   New  ·  1 comment  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

8. call back to follow queue business hours

   26 votes

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   New  ·  6 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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   Andrew supported this idea  ·  Aug 14, 2026

9. inbound CNAM

   2 votes

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   New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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   Andrew shared this idea  ·  Aug 12, 2026

10. Agent States Transition

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    12 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

11. Have AI Summaries and Transcriptions show in plain text on RingCX Analytics instead of a URL

    4 votes

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    New  ·  0 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

12. dashboards data refresh time

    69 votes

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    Planned  ·  6 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

13. RingCX historical real-time report discrepancy alignment

    7 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

14. Omnidirectional Allow RingCentral App Channels

    17 votes

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    New  ·  2 comments  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

15. RCX - Realtime Dashboard Access

    12 votes

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    New  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

16. Ability to see Logged out agents in RingCX Real time Dashboard

    18 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Realtime & historical analytics  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 22, 2025

17. Retain Originating Caller ID During RingEX to RingCX Transfers

    20 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Dec 19, 2025

18. call offers for the longest wait time

    233 votes

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    Under Review  ·  13 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Oct 16, 2025

19. Transferring calls to RingEX Extensions via corporate directory

    63 votes

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    Needs More Information  ·  5 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Oct 16, 2025

20. Sync RingCentral Desktop Application With RingCX

    332 votes

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    Planned  ·  28 comments  ·  RingCX » Agent & supervisor experience  ·  Delete…  ·  Admin →
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    Andrew supported this idea  ·  Oct 16, 2025