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7 results found

  1. BLOCK CONTACT

    14 votes

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    New  ·  1 comment  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Tomas commented  · 

    This is a standard feature in other platforms (i.e. Zendesk) that allows managers control over abuse towards their staff. Blocking contacts (or IP banning) is a really useful moderation tool to curtail abuse

    Tomas supported this idea  · 

  2. Correctly Identify Conversation Parties

    1 vote

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    New  ·  0 comments  ·  AI Conversation Expert (ACE, formerly RingSense), AIR & AVA » ACE for RingCX  ·  Admin →
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    Tomas shared this idea  · 

  3. Extension dialing between CX and EX

    169 votes

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    Future Consideration  ·  24 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tomas supported this idea  · 

  4. Call controls for RingCX calls with desk phone pairing

    67 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tomas supported this idea  · 

  5. Auto answer management options separately for inbound and outbound calling

    53 votes

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    Future Consideration  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Tomas supported this idea  · 

  6. Cancelling a requeued call

    45 votes

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    Under Review  ·  7 comments  ·  RingCX » Interaction routing, workflow & queuing  ·  Admin →
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    Tomas supported this idea  · 

  7. Provide import/export functionality for Phonebook, Blocked Numbers and name/comment fields for all entries

    29 votes

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    New  ·  0 comments  ·  RingCX » Admin experience  ·  Admin →
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