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  1. See who answered the call queue call

    8 votes

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    New  ·  1 comment  ·  Phone & Messaging » Call Queues  ·  Admin →
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    Brenda commented  · 

    So helpful as we transfer a large amount of calls. Nice to know who we are talking with.

    Brenda supported this idea  · 

  2. Option to display original callers name on AI transcription during transferred call.

    90 votes

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    New  ·  17 comments  ·  Phone & Messaging » Other  ·  Admin →
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    Brenda commented  · 

    Yes, this is a very important part of transferring calls.

    Brenda supported this idea  ·