Settings and activity

5 results found

1. Add alert option for call queue overload

   1 vote

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Edit…  ·  Delete…  ·  Admin →
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   Lisa shared this idea  ·  Aug 12, 2026

2. Ability to get an alert when no agents are logged in during queue hours of operations

   3 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Aug 12, 2026

3. Customer Visibility and Alerting of "Daily/Monthly Call & SMS Limit"

   19 votes

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   New  ·  0 comments  ·  Analytics & Reporting » Alerts  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Aug 12, 2026

4. Add Explicit "Do Not Disturb (DND)" Agent Status Metric and Breakout to Live Reports Dashboard

   24 votes

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   New  ·  1 comment  ·  Analytics & Reporting » Live Reports  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Aug 12, 2026

5. Outbound Caller ID Name (CNAM) for US Toll-Free Numbers

   95 votes

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   New  ·  21 comments  ·  Phone & Messaging » General Phone  ·  Delete…  ·  Admin →
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   Lisa supported this idea  ·  Jun 2, 2026