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  1. Restrict Recording URLs in Reports via Admin Roles

    85 votes

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    New  ·  15 comments  ·  Analytics & Reporting » Other  ·  Admin →
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    Karl commented  · 

    This is vital.

    Karl supported this idea  · 

  2. DIRECT MESSAGE OPTION TO REP WHEN MONITORING WHILE STAYING IN 'AGENT' TAB

    1 vote

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    New  ·  0 comments  ·  Phone & Messaging » Team Messaging  ·  Admin →
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    Karl shared this idea  ·