I am struggling to understand why this issue has not been addressed, as it is critical to our business operations.
When we place outbound calls, our caller ID is displaying incorrectly. In many cases, members see our number identified as "Spam," some sort of beauty business, or with no identification at all. We are Appalachian Electric Cooperative (AEC), and we provide electric service to the Tennessee Valley. It is important that the people we contact can immediately recognize that the call is coming from us.
We have received multiple complaints from members, and many have stated that they will not answer our calls because of how the caller ID appears. This creates a poor impression of our organization and makes us appear unprofessional and disorganized.
As the supervisor of our Member Support Department, I can confirm that this is a recurring issue that impacts our team daily. More importantly, this is not simply a customer service concern. Reliable caller identification is essential for the safety of our members and our field crews, especially when we need to communicate urgent information.
I am asking that someone investigate this issue as soon as possible and provide a solution. This has become a significant operational concern for our organization.
Darla
supported this idea
·
I am struggling to understand why this issue has not been addressed, as it is critical to our business operations.
When we place outbound calls, our caller ID is displaying incorrectly. In many cases, members see our number identified as "Spam," some sort of beauty business, or with no identification at all. We are Appalachian Electric Cooperative (AEC), and we provide electric service to the Tennessee Valley. It is important that the people we contact can immediately recognize that the call is coming from us.
We have received multiple complaints from members, and many have stated that they will not answer our calls because of how the caller ID appears. This creates a poor impression of our organization and makes us appear unprofessional and disorganized.
As the supervisor of our Member Support Department, I can confirm that this is a recurring issue that impacts our team daily. More importantly, this is not simply a customer service concern. Reliable caller identification is essential for the safety of our members and our field crews, especially when we need to communicate urgent information.
I am asking that someone investigate this issue as soon as possible and provide a solution. This has become a significant operational concern for our organization.
Thank you for your attention to this matter.