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  1. Call controls for RingCX calls with desk phone pairing

    68 votes

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    Planned  ·  9 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel supported this idea  · 

  2. When agent makes a manual outbound call, agent needs to be reverted back to an agent's previous state before the manual call was made

    22 votes

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    Implemented  ·  6 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel commented  · 

    We also want this functionality. It just makes sense.

    Especially if a supervisor occasionally logs in as an agent when needed but otherwise stays in a non-working state.

    Daniel supported this idea  · 

  3. Add ability to open or preview PDF files instead of downloading

    1 vote

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    New  ·  0 comments  ·  RingCX » Agent & supervisor experience  ·  Admin →
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    Daniel shared this idea  · 

  4. Mark email that did not have an agent reply as "Solved" rather than "Ignored"

    13 votes

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    Future Consideration  ·  1 comment  ·  RingCX » Digital experience  ·  Admin →
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    Daniel supported this idea  ·