Problem:
Some customers prefer their users to handle calls exclusively through registered computers or specific IP addresses. However, RingCentral currently lacks the ability to restrict user logins for the RingCentral Mobile App. This can lead to potential policy violations or inconsistent call handling, as users may answer calls from unapproved devices.

Current Behavior:

Users can freely log in and answer calls using the RingCentral Mobile App, regardless of the customer’s preferences or restrictions.
There is no administrative control to restrict access based on user roles, device types, or IP addresses.

Desired Behavior:
Introduce a feature within the Admin Portal that allows account administrators to restrict specific roles or users from logging into the RingCentral Mobile App. This feature should include:

Role-Based Restriction: A permission setting under Role Management to disable mobile app login for selected roles or individual users.

Device/Network-Based Restriction: Optional settings to allow login only through:
Registered computers or specific devices.

Approved IP addresses (e.g., office network).

Benefits:

Enhanced Policy Compliance: Ensures calls are handled only on authorized devices as per customer policies.

Improved Security: Reduces the risk of unauthorized access and potential data breaches through unapproved devices.

Centralized Management: Simplifies administration by providing greater control over how and where users access the RingCentral platform.

Urgency:
This feature is crucial for customers with strict call-handling policies or compliance requirements. Implementing this functionality will improve customer satisfaction and align with enterprise-level security needs.