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Phone & Messaging

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  1. Good afternoon,I was very happy to see that Ring Central Desktop ap fax allows me to create a custom fax cover sheet to add on all outgoing faxes processed through the desktop ap because our company is required to have a specific HIPPA statement on our fax cover sheet. However, in attempting to streamline the efficency of outbound faxing by using the email fax submmission ##########@rcfax.com and typing into the subject line, the current RC platform doesn't allow this same custom coverpage to be uploaded into the default outgoing fax settings area. Therefore I have to still copy and paste…

    69 votes

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  2. At the moment only the main fax sender/recipient will display the company fax number on outgoing fax messages. For every other user that sends a fax, the main phone number will be displayed instead of a fax number.This is an essential feature for companies with multiple fax users, especially where a fax response is needed.

    15 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  3. Currently my company has approx 10 inbound Fax Numbers assigned to different Groups / Teams in the company. When a fax is received on one of those extensions, I then need to distribute the fax to a list of emails.The way I have managed to mostly configure this in RC is to create a message only extension that I add the "Fax Number" to. On the notifications tab, I change the settings to have a list of email addresses separated by commas of the people it is supposed to go to.Ideally when those same people send a fax out from…

    12 votes

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    Future Consideration  ·  4 comments  ·  Fax  ·  Admin →
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  4. I would like to be able to print automatically from the RingCentral Unified App. This is possible in the RC Phone Desktop App, but not in the RC Unified App.

    12 votes

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    Future Consideration  ·  2 comments  ·  Fax  ·  Admin →
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  5. The RingCentral Phone app provides the ability to upload a custom fax cover page, which we use to include our company logo along with some instructions and a disclaimer. Please consider adding this feature to the new RingCentral app.

    11 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  6. When sending a fax through the RC app there is only an option for the sender's fax number, cover page, note and attachment. There isn't an option for the recipient's To, Company and Phone. If you want to add this info you need to add it to the Notes section at the bottom of the cover page which doesn't look as professional.

    10 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  7. We are using FastFax Integrations and we would like to send RC Fax through FastFax.

    10 votes

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    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
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  8. It would be beneficial for most of the users in RingCentral.

    7 votes

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    Future Consideration  ·  2 comments  ·  Fax  ·  Admin →
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  9. We have Google Contacts synchronized on the app with all information. When we send fax using the same app, it does not auto-populate the recipient information (like first and last name, company and business phone etc..) in the cover page.

    4 votes

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    Future Consideration  ·  1 comment  ·  Fax  ·  Admin →
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  10. When adding a contact in the glip desktop app, if you enter the company's name under "Company Name", it will not populate when sending a new fax and searching for the name. It will work if you enter the company's name under "First Name".

    1 vote

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    Future Consideration  ·  0 comments  ·  Fax  ·  Admin →
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