290 results found
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Call Queue Call forwarding to an External number with an option to have an alternate schedule
Call Queue Call forwarding to an External number with an option to have an alternate schedule
1 vote -
Number of callers allowed in queue to one
Customer would like to have the option to set the Number of callers allowed in queue to 1.
2 votes -
Call queue functionality
Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.
6 votes -
Separate Greeting and Hold Music on Call Queue
The call queue holds music, and greetings must play when the customer/clients call the main line. There should be an option to set up a ringtone only when users with extensions are transferring customers from one call queue to another.
3 votes -
Custom Call Rules for Call Queue from IVR Menu
Need the ability to create custom rules within call queues for incoming calls through the main IVR menu. So that if someone calls in through the IVR menu and choses one of the options, if they have a specific area code their call is routed to a specific extension, if their area code is not the one specific it goes to the call queue.
1 vote -
Allow a person to send an incoming queue call to voicemail
Sometimes you are receiving an incoming Queue call that you NEED to send to voicemail and not answer. Please give us the option to do that instead of just "ignore" and then it continues ringing.
1 vote -
Call Queue Members - Add Same User more than once in Fixed Order
Call Queue Members - Add Same User more than once in Fixed Order.
I woluld like to be able to have a Queue go like this: User A, User B, User A (again), then User A Voicemail.1 vote -
voicemail
It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.
4 votes -
CQ download?
In EX Admin, in the user details section I am able to download an xlsx file of all users in the estate. Great! But ...
Can we have an option to download a more detailed CQ list, with for example managers, members, routing method, business hours...... etcBeen asked today for a comparison (83 queues) of business hours, fixed order v simultaneous and wait times.
Am regularly asked for other metrics.
1 vote -
Call queue transfer annoucements
Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.
1 vote -
Turn on and off " Accept Call Queue Calls " using the Desktop App
The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.
8 votes -
Google Calendar Integration to Allow change of call queue members automatically
We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.
2 votes -
The user is being forwarded to the IVR when call waiting is disabled.
The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.
2 votes -
add one user to more than 5 call queues mailbox as co recipient
capability to add one user to more than 5 call queues
mailbox as co recipient4 votes -
Site call recording
Aside from the Main site, other sites must have the capability to record a call too. Especially if the site has a call queue.
2 votes -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Disable the option to enter an extension while the prompt is playing
Disable the option to enter an extension while the prompt is playing.
The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.
3 votes -
Calls for after hours should be block
Callers should not make calls during after hours.
2 votes -
customize a specific date & time range for hold music
The customer would like to know if there is an option to schedule hold music for a specific date and time for holiday prompt
2 votes
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