Change message after after the telephony server detects a looping condition
Customer has requested that to change message played after the telephony server detects a looping condition.
Scenario: A caller enters a call queues, hears the greeting, which says if you know the extension of the person you are looking for please enter it now, caller enter extension number, call goes to extension but does not get answered User's extension is set-up to go back to the call queue if not answered. Again the caller enters the extension, goes thought the process again but this time after the call is not answered, it tries to go the the call queue however the system has detected a looping condition and ends the call with the following message "We are experiencing a technical problem please try to call later"
Customer wants the message say something along the lines of 'The system has detect a loop because they have entered the same extension number again.'
The current message sounds like there is an issue with the system rather than the user causing the issue, so they are likely to keep repeating the problem.
