338 results found
-
voicemail
It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.
4 votes -
CQ download?
In EX Admin, in the user details section I am able to download an xlsx file of all users in the estate. Great! But ...
Can we have an option to download a more detailed CQ list, with for example managers, members, routing method, business hours...... etcBeen asked today for a comparison (83 queues) of business hours, fixed order v simultaneous and wait times.
Am regularly asked for other metrics.
1 vote -
CID should show once the call transferred from a call queue to another call queue extension
Customer would like to retain the CID when a call from a call queue to another call queue extension
5 votes -
Call queue transfer annoucements
Option to remove transfered call Queue call announcement and having to "Press 1 to accept" same as Direct transfered calls can.
1 vote -
Turn on and off " Accept Call Queue Calls " using the Desktop App
The ability for Super admin to turn the "Accept Call Queue Calls" feature on and off for extensions using the Desktop App.
8 votes -
Google Calendar Integration to Allow change of call queue members automatically
We are a mental health clinic and we use a Crisis Line call queue to send incoming phone calls to an on-call physician after business hours. This works well for us, but we have a workflow bottleneck in that our RC admin (me) has to manually change the members of the call queue every two weeks.
2 votes -
The user is being forwarded to the IVR when call waiting is disabled.
The customer requires a feature where calls are forwarded to the IVR or Call Queue if call waiting is disabled when dialing the direct number.
2 votes -
Site call recording
Aside from the Main site, other sites must have the capability to record a call too. Especially if the site has a call queue.
2 votes -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Multiple Hold Music Files for same Call Queue
We utilize a recorded script to inform callers on various product offerings and backstory of our company. We would like to implement a feature that allows for the randomization of different hold music files. This would ensure that various parts of the messaging are played, providing a more varied experience for callers. This is especially helpful for repeat visitors.
1 vote -
Disable the option to enter an extension while the prompt is playing
Disable the option to enter an extension while the prompt is playing.
The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.
3 votes -
Calls for after hours should be block
Callers should not make calls during after hours.
2 votes -
customize a specific date & time range for hold music
The customer would like to know if there is an option to schedule hold music for a specific date and time for holiday prompt
2 votes -
Weighted scale for reps to receive more calls than others within a queue.
Can you please add an option for weights. meaning having certain sales reps receive more calls within a queue than other sales reps.
Example: If i the numbers of sales reps I have available equal 100% and I have 10 reps available. Each rep will have 10% of calls. If we can add the option to increase certain reps percentage (which will automatically lower the other reps percentage) so some reps receive more calls than other reps. This will increase the weight for one sales rep, he/she will receive slightly more calls than the others. etc.
4 votes -
Convert the call to a video meeting
Customer wants to have an option to convert the call that they are receiving on their call queue to a video meeting
1 vote -
call logs
deskphones of call queue members should record the call logs of all calls. not just the calls that the picked up
1 vote -
Call Queue members simultaneous ring until all call queue members answer the call
Call Queue members simultaneous ring until all call queue members answer the call
for example: a call queue is set up with members that are linked to an alert software that calls several numbers but they must all answer in order to listen to the alert message.
2 votes -
Abandoned calls in performance report but call are being forwarded to an external number
requesting to have a seperate tracking of abandoned call and transfer to external number for call queue in performance report because what is happening when call queue member did not answer the call is being forwarded to the external number and even if external number answer the call in performance report it still shows as abandoned call
3 votes -
Call queue display (number)
We want to view the full number with dashes when a call comes in a call queue.
1 vote -
Call Queue Toggle on/off from All Deskphones
Need a feature where the client can go up to the "Main Reception Phone" and press a command or key to "Turn OFF/ON" the Call Queue hours. Meaning the rules in place for the Call Queue take effect.
For example, I have to leave at 2pm and my office is open till 5pm.
I would go up to the main reception phone itself and press *72 and the Call Queue then get's forwarded to the main office, as the hours are turned off or the "DAY" is turned off for that call Queue. Then if I return at 4pm I…1 vote
- Don't see your idea?