call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
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Anonymous
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Mickey
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When you call the main number to our company during after hours, it gets routed to an after hours IVR menu (ext 88890) that we set up. For the IVR menu, you can press option 1 to go to a specific extension (ext 1278) or option 2 to go to a ring group (ext 1020).
We want to make it if someone presses 1 but it does not get answered, to automatically roll over to option 2. We want the opposite to happen as well. We only want this to happen during after hours when this IVR is active and not during regular business hours.
Is this possible? Thanks!