101 results found
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Weighted scale for reps to receive more calls than others within a queue.
Can you please add an option for weights. meaning having certain sales reps receive more calls within a queue than other sales reps.
Example: If i the numbers of sales reps I have available equal 100% and I have 10 reps available. Each rep will have 10% of calls. If we can add the option to increase certain reps percentage (which will automatically lower the other reps percentage) so some reps receive more calls than other reps. This will increase the weight for one sales rep, he/she will receive slightly more calls than the others. etc.
2 votes -
Separate Greeting and Hold Music on Call Queue
The call queue holds music, and greetings must play when the customer/clients call the main line. There should be an option to set up a ringtone only when users with extensions are transferring customers from one call queue to another.
1 vote -
call queue don't allow member to change their status
The member status feature in call queue can be locked.
4 votes -
I want to be able to forward a call queue to an external number for specific times. Right now I can only change the business hours.
I want to be able to forward a call queue to an external number for a specific time. Right now I can only change the business hours. For Example, if we would close early at the last minute I want to be able to forward the call queue to an external number until our normal business hours "after hours" call handling kicks in.
1 vote -
Call queue, Extend the call transition time after the initial user decline the call
Customer wants to Extend the call transition in call queue if the initial user decline the call before the call to move to the next user.
2 votes -
Ability to Forward Call Using a DSS Key Configured in Yealink T48U
The Yealink T48U phones has a DSS key configured to forward calls from call queue and calls on user's DID to call queue. Its efficient when call forwarding is setup on the phone instead of enabling it on every users extension or ask users to enable it using their access, when needed.
This feature should be available as it is practical and more convenient way on forwarding the calls either from call queue extension or on user's DID.1 vote -
Group > Call Queues > Overflow Group - Ring Simultaneously
Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.
Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.
Thank You
1 vote -
TimeClock for Users in RingEX
Provide a TimeClock for Users in RingEX so managers can see how long a user has been logged into the phone system. Great to add for Live Reports and add within Business Analytics
1 vote -
Text-to-speech option for Voicemails for Call Queues
Text-to-speech option for Voicemails for Call Queues
1 vote -
Place holder prompt in phone queue
When a customer calls in, we should have a prompt that allows the customer to leave their phone number to "hold" their place in the phone queue. When the customer is next in line the system calls them back to queue the call for a representative.
2 votes -
Interdigit timer
Customer request interdigit timer to be increased for inbound caller to have more time to enter DTMF in between numbers.
Currently the interdigit timer is 2 seconds. If the caller takes more that 2 seconds in between entering DTMF, the system routes the call.
For example: If a caller wants to press extension 1234 and if they take more than 2 seconds to enter the DTMF in between pressing 1 and 2, it will route the call to extension 1 because it took more than 2 seconds to enter the number 2.
1 vote -
Add another way to get out of the call queue
Add another way to get from the call queue and back out to an Extension or an IVR from there. Currently the only thing that can really happen is a caller leaves a VM or hangs up and doesn't leave a VM. But it would be nice to have another way OUT of the Queue, before getting directed to VM.
1 vote -
IVR keypress to show on the display screen of the recipient
IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in
3 votes -
Show Initial caller' Phone number for transfered calls from user to Call queue
Show Initial caller' Phone number for transfered calls from user to Call queue
2 votes -
Call Queues Call Handling & Members Rejection of incoming call
Call Queues Call Handling & Members - Access to let a member of the Queues to Reject incoming call and incoming call will be rejected to all the members for the Group call Queues.
1 vote -
Ability to assign specific call queue members based on certain dates/times.
Ability to assign specific call queue members based on certain dates/times.
3 votes -
Add Rollover extension in IVR setting
When pressing an option to be directed to a certain department we have the option to select the extension the call will be routed. Please add a way to apply a second extension if the first extension does not pick up.
1 vote -
CID should show once the call transferred from a call queue to another call queue extension
Customer would like to retain the CID when a call from a call queue to another call queue extension
2 votes -
call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be
As the call will roll over from the extension and if no one answered, it will be routed to Call queue. And if that case happened, it should not be showing as missed call on the analytics.
1 vote -
Answered elsewhere
The ability to turn off the answered elsewhere feature so users can't see who answered the call.
2 votes
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