Group > Call Queues > Overflow Group - Ring Simultaneously
Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.
Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.
Thank You
13
votes
Jason
shared this idea
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Aaron
commented
This would be nice to have, it would factor in daily with our client base.
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Jim
commented
I strongly concur with this suggestion. Thanks. JB.
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Regan
commented
This is what I have been asking for!