Skip to content
← Phone & Messaging

I suggest you ...

Phone & Messaging: Call Queues

Categories

JUMP TO ANOTHER FORUM

(thinking…)

Group > Call Queues > Overflow Group - Ring Simultaneously

Group > Call Queues > Overflow Group - Ring Simultaneously. When I configure this, I just get two options Longest Idle and order.

Reason we find this extremely handy is we can put our admin/receptionist(s) in the first group and then overflow to the rest of the office if they cannot get the call. Improved call flow rather than just ringing everyones PC/Phones/Mobile on every call.

Thank You

25 votes

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close

We’ll send you updates on this idea

Jason shared this idea  ·   ·  Report…  ·  Admin →
How important is this to you?

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
New  · 

We're glad you're here

Please sign in to leave feedback
Signed in as (Sign out)
Close
Close
Submitting...
An error occurred while saving the comment
  • Kyle commented  ·   ·  Report

    That would be nice. A workaround for this wouldbe to create a new call queue and call it overflow. After so many minutes in the main queue, it will rollover to the overflow queue.

  • Aaron commented  ·   ·  Report

    This would be nice to have, it would factor in daily with our client base.

  • Jim commented  ·   ·  Report

    I strongly concur with this suggestion. Thanks. JB.

  • Regan commented  ·   ·  Report

    This is what I have been asking for!