192 results found
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CID should show once the call transferred from a call queue to another call queue extension
Customer would like to retain the CID when a call from a call queue to another call queue extension
3 votes -
Enable to add Email addresses as permitted to send faxes for a Call Queue
Would like to be able to add emails as 'Email addresses permitted to send faxes' for call queues as you can for individual RC user accounts(see screenshot).
2 votes -
Call Queues Call Handling & Members Rejection of incoming call
Call Queues Call Handling & Members - Access to let a member of the Queues to Reject incoming call and incoming call will be rejected to all the members for the Group call Queues.
2 votes -
Enable Admin Portal to view and change users ability to "Accept Queue Calls"
Users can enable/disable the ability to accept queue calls. It would be beneficial for this to be visible and adjustable from the global admin portal. Verification and force on/off from an admin would be beneficial for turnover and queue management
5 votes -
voicemail
It would be valuable to have call queue members be able to access the call queue's voicemail box in their individual voicemail boxes. Example: They should see voicemails left to them specifically and they should see voicemails left to the Call Queues that they are members of with the queue name. This allows them to manage voicemails properly and not via email.
3 votes -
Call queue functionality
Ability for callers to either wait for a call queue rep or leave a voicemail directly with that call queue.
3 votes -
ability to get detailed call logs for multiple user that is using only one extension
ability to get detailed call logs for multiple user that is using only one extension
1 vote -
Site call recording
Aside from the Main site, other sites must have the capability to record a call too. Especially if the site has a call queue.
1 vote -
Allow deskphone without a number as ringer to call queue
We need a feature that allows the use of deskphone without a number as ringer only. The deskphone must be added to call queue.
1 vote -
Disable the option to enter an extension while the prompt is playing
Disable the option to enter an extension while the prompt is playing.
The customer wanted to have the option to disable the option to enter an extension while the prompt was playing to avoid routing the call to a different extension.
2 votes -
Native setting to have call queue overflow with two level in "When maximum waiting time is reached, send caller to" setting
Be able to set a two level call queue overflow natively in the "Call Handling & Members" settings.
Currently we can only set one extension in "When maximum waiting time is reached, send caller to" setting.
It can be good to have a second option "When maximum waiting time is reached, send caller to" to have a two level call queue overflow.Like that if the first call queue don't answer after a period of time then go to overflow extension 1 and if this extension 1 don't answer also after a period of time then go to the second…
2 votes -
Show Initial caller' Phone number for transfered calls from user to Call queue
Show Initial caller' Phone number for transfered calls from user to Call queue
3 votes -
The ability to send an SMS message message to a call queue that does not have a direct number assigned.
The ability to send an SMS message message to a call queue that does not have a direct number assigned. Currently you are able to send an SMS message to a call queue that does not have a direct number through the mobile app. This function does not exist in the desktop RC app. Customer would like this functionality added on the desktop RC app.
1 vote -
Connect one company to another to see agent availability status
We have a partner externally and wanted to see the call queue availability status to be able to transfer a call to any available agent.
1 vote -
Call Logs
I would like to know the details of call queues/call monitoring group / forwarded number details etc in the call logs.
Here is a scenario which is not clear from the logs.
I have add another extentions of my colleqeue to my answered call, also I have been added in some call monitoring groups I am a part of call answering queue as well.
It is not possible from the logs to see which rule as precedence over the other rule.
Please see the snapshot below the logs are having limited information and the same is not clear.
However in…
1 vote -
IVR keypress to show on the display screen of the recipient
IVR keypress that the user selected to show on the display screen of the user receiving call, since customer is only directing all call to 1 dl but would love to see aleast the general idea of what their clients are calling in
4 votes -
Call Queue should show the phone number of the NEXT caller waiting in the QUEUE
We have a client who recently switched from Comcast Business Voice Edge to RingCentral, we are helping them with the deployment. They had Polycom VVX 450 phones before, and they have Yealink T46S phones now. The feature they had before, that they are looking for parity on is with regards to the call queue. With Comcast, they were able to see the phone number of the NEXT caller waiting in the queue, and are wondering if it is something RingCentral could implement.
2 votes -
2 votes
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is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site the
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site they're assigned
1 vote -
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site the
is there any there's a method to have a user dial out from all main numbers? Currently it's designated only to Parent and whatever site they're assigned
1 vote
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