284 results found
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Automatically warn people of possible upcoming weather conditions using SMS
I am being asked if the RingCentral platform could be a messaging application to warn people of possible upcoming weather conditions. To send an alert via text and or email. Also, if it could include personal numbers and emails. I would need to know the cost of something like this per month and per message if applicable. Could there be a group made to send it as well. Lastly, if it would require a manual add of each device/number/email.
I understand that there are some roadblocks when it comes to text messages which has SPAM legislation in place, I just…
3 votes -
Display Contact Telephone Number In the SMS Inbox
In the SMS inbox, When you are sending texts to a contact, the telephone number should be displayed under the contact name. Currently only the Name is displayed.
3 votes -
Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS
Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".
2 votes -
Ability to send and receive SMS/ messages
Customer wants to have the ability to send and receive emergency messages/SMS.
2 votes -
Flagging a text message feed
Other companies offer a way to "flag" text messages to better track what you are working on. I'd like to have a flag to remind me I'm still waiting on an answer or it needs follow up. It would be great if there were different flags that I could customize to fit my needs. It would be nice if we could "Pin" a text feed so it always shows up at the top.
1 vote -
RingCentral MVP SMS Campaign Audit Trail
I would like to suggest a feature for adding a much more detailed view of when a user is added and/or removed from the SMS business campaign. Currently when removing a phone number from the SMS campaign, it shows who made the change and the number that was removed. When we add a phone number, it only states "1 number(s) was/were assigned to the registration "Registered Brand" so we have a difficult time trying to get a timeline created when a user requests the feature and states they had it before.
1 vote -
Stared / Star text messages should move to the Top
When you STAR an individual text message which marks it as "ADD TO FAVORT TEXTES" that should move all those Stared text messages to the TOP so you can easily find them. The current problem is that you must scroll though all your text messages to find the ones that are "Stared" . It would also be better of the actual Star would be darker, as it is a very light grey and doesnt stand out from all the other text messages. I personally use the Star function to remind me to follow up with those messages or to mark…
1 vote -
Text ID as another user
We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?
The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?
2 votes -
Forward Text Messages to an External Number
TO have an option to forward text messages to an External Number
1 vote -
I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central.
I need to be able to send a group text message to at least 30 individuals for our business. These are guests and not in Ring Central. I also need for it to reply only to me and not everyone else in the text.
1 vote -
Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox
Text history will show once clicking on new text and typing the contact name - instead of going to the Inbox
1 vote -
Contact Categories/Folders
It would be really beneficial to add a quality of life feature that would allow users to create "groups" or "folders" for contacts inside of Ring Central. Similar to how in my email I can create folders/categories and place email threads in those places as a way to declutter and streamline my email process. Alternatively, if there was even a way to just separate your named contacts from your unnamed contacts inside of your "text" tab, that would be a helpful start.
1 vote -
1 vote
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1 vote
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option to disable internal sms even sms are enabled on the account
cx would like an option to disable internal sms even sms are enabled on the account
5 votes -
Ability to see the previous SMS for a specific contact prior in a sending a new message on RingCentral desktop app.
to have an option from the app to send a message to an existing contact to see the previous message prior in sending a new message.
1 vote -
give the ability to edit or unsend recently sent text messages
I would love to have the option to edit texts up to 15 seconds after sending them, and also the option to unsend texts that were sent within 15 seconds (like the imessage feature for apple). Thank you!
1 vote -
send an emergency notification to all our employees that would interrupt any call with a message
We had an office emergency in our office yesterday, and we needed everyone to clear the building ASAP. I was able to send a Direct message to all users. Afterward, I was wondering if there was a way to send an emergency notification to all our employees that would interrupt any call with a message.
6 votes -
Pull up Existing SMS Conversation from Sending a new text
Requesting for possible Feature request on pulling up existing conversations by sending a new text message without sending or typing any content.
1 vote -
Text History in Ring Central App
The customer wants to see the text history shown in Ring Central app, not just in Admin Portal.
3 votes
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