366 results found
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Ability to Use RingCentral APP Text Templates in RingCentral for Salesforce
We would like to request an enhancement to the RingCentral for Salesforce integration that allows users to access and utilize text templates created or available in the RingCentral app directly within RingCentral for Salesforce.
Business Need / Use Case:
Currently, agents and users who rely on RingCentral for Salesforce must manually type or copy/paste recurring text responses when sending SMS messages to customers. While text templates are available in the RingCentral app, these templates are not accessible within the RingCentral for Salesforce interface.This limitation impacts efficiency and consistency, particularly for sales and support teams that frequently use standardized messages…
1 vote -
Emergency Text
In the case of an emergency, set up an extension, even within the emergency section in EX that can be called quickly during an event i.e. gun fire, robbery, ******* that can be hot keyed on a desk phone and when called will send a text to certain mobile phones for the companies response team. This would be pivotal as email to text will no longer be an option in the near future and is what is used currently.
1 vote -
create custom auto-reply template
SMS keyword auto-reply is selective. It would help if another customizable template is available for holidays or other phrases
2 votes -
SMS RingGroup
WM needs the ability to text to a Ring Group
Currently: Call queues can receive SMS messages. You can assign a SMS recipient to the call queue. But it can only be one user on the system. User can then send or receive to any number assigned to that call queue but this is not what WM is looking for.2 votes -
SMS text chain
A feature to send a text chain and have it go to multiple clients without them seeing who else gets it similar to a bcc email. Texts can have a planned send time. A text chain, for example, text 1 goes out today but text 2 will be going out in a week, text 3 another week etc. I want to be able to plan a text to send at a date and time in the future.
2 votes -
Two-Factor Authentication for Quickbooks
Two-Factor Authentication for Quickbooks
1 vote -
Enable SMS from Philippines
We would live to have capability to have our PH number to be able to send SMS, however upon checking with technical support the SMS is not yet available for PH number, please add this feature for PH numbers.
1 vote -
Bunching Archived Texts & Better Formatting
Currently the SMS archiving is mediocre at best. It archives into a selected provider like Google Drive & each text is saved individually in a notepad (unless using a 3rd party integrated archiving solution). In the financial services industry this completely misses the point of archiving. SEC/FINRA standards require an archiving solution that is not editable. It would be really nice to have it saved even as a PDF with clear meta data saved (time stamp, numbers texting, etc.). Along with that, bunching all texts into one PDF that is archived at the end of the day. Meaning if I…
1 vote -
Reply stop option to one particular email/text to stop receiving messages
Reply stop option to one particular email/text to stop receiving messages
I want to do is reply STOP to one particular email/text so I stop receiving messages from that one particular number.
How do I reply to a text in RingCentral?
2 votes -
Add signature options in text messaging
I would like the texting to have an option for the customer to reply "STOP" to opt out of receiving any more text messages
1 vote -
request to see reason why message cannot be sent on Text feature
please include reason for messages that showing Message cannot be sent, we need to know and clarify if that's TCR issue, billing or carriers issue
2 votes -
Create schedule to allow for text notifications on weekends but not cals
Create a separate schedule option for notification of Texts & Calls, so we can choose to receive Texts on the weekends, but forward after-hours calls
2 votes -
When sending a "New Text" have it open the text message history after entering the phone number
When you send a new text you now have to type the message before you can see the history of texts with that phone number. Please CHANGE IT BACK to the way it was! When you enter a phone number have it open the text message history and then write the text message.
3 votes -
size
We need more size capacity for texting, RC is very limited on picture and attachment size.
1 vote -
Need a way to automatically suffix out messages with "STOP to quit"
Looking for a way to automatically suffix our SMS messages "Stop to Quit".
3 votes -
MULTIPLE USERS ACCESS TO COMPANY TEXT MESSAGES
MULTIPLE USERS TO HAVE ACCESS TO COMPANIES TEXT MESSAGE
6 votes -
SMS convert to a txt or doc file
SMS convert to a txt or doc file
2 votes -
I want to ensure that we have a backup of the chats. if a user have lost their chat history, it is very helpful to retrieve their chats.
Create an SMS backup. One user lost their chat. Having an option to back up all our chats would be a valuable feature.
1 vote -
I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.
I want to ensure that we have a backup of the chats. Some of our users have lost their chat history, and it's impossible to retrieve those conversations. Having a chat backup option would be beneficial for users, allowing them to recover their data.
1 vote -
Trigger by word in RingCentral SMS Automator
Ability to have a trigger by word option in RIngCentral SMS automator Workflow
1 vote
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