519 results found
-
Charater counter when sending SMS
Ability to see how many characters are left when sending an SMS.
3 votes -
SMS Outbound ID for Hubspot
Provide the ability in the RingCentral–HubSpot integration for users to select a specific outbound SMS number for automated messages within HubSpot workflows.
2 votes -
TCR Sole Proprietorship Campaign Option
TCR has an option for submissions to be a Sole Proprietorship with an individual's social security number instead of requiring an EIN and registered company. The campaigns have a lower messaging volume (capped at 1.000 messages), but TCR does have a path for them to get texting approval. For some reason, RingCentral does not provide this option to customers despite selling to many franchisees and sole proprietorships for phone service with the reasonable expectation that they can also text with the service since it's advertised all over the site (and by their sellers) as included with the seat(s).
Twillio, OpenPhone,…1 vote -
"Send messages individually" instead of as "Create group text"
When sending text messages on the RingCentral App for End-Users desktop application, have it default to "Send messages individually" instead of "Create group text", like how it was for the RingCentral Phone desktop app that will be discontinued on 5/1/2026. It is rarely appropriate in a business setting to send a group text message. You would never want to text multiple customers and include other customers' phone numbers. It is a violation of privacy. In the RingCentral Phone desktop app, you could toggle the option to whichever you prefer, and it would stay that selection until you choose to change…
1 vote -
SMS - Access granting for managers to team members SMS messages
Currently there is not a way to grant access to managers/supervisors to the SMS messages their team members send and receive. There is the ability to grant this type of access to user's call logs using User Groups. Would be great if SMS messages could be part of what is imparted with User Group permissions.
18 votes -
Forward picture messages
Users should be able to forward picture messages received via SMS/text to other users or phone numbers.
1 vote -
SMS booster - filter received sms per call queue
Ability to filter received SMS as to where the SMS was received. So that it would be easier to capture where the message was sent.
1 vote -
Show link preview on SMS
Ability to show link previews on incoming/outgoing SMS
2 votes -
Option to change the via RingCentral label to the company's business name
The customer would like to have an option to change the label "via RingCentral" when sending text messages to their business name.
11 votes -
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers
Option to have the lists of website that cannot send short code with RingCentral or VoIP numbers. So there will be an option on our end to know if the website will support short code for VoIP numbers
1 vote -
Allow a group SMS to the main phone number and keep the AI Receptionist
I want to have a group SMS to our main number so that everyone in the office can access, respond, and know what is going on with the candidates we are working with. I was told we cannot do that and keep the AI receptionist, because you have to change the call queue. Seems like a silly rule. Update it so that the AI receptionist can stay active while all users are able to share one main number for text message. It's very confusing to the end user when they are receiving a text from a number different than the…
1 vote -
Business SMS Booster "Mark Messages as Unread"
I would like the ability to mark messages as "unread" in the shared text group, just the same as the direct text group.
1 vote -
To make jpg and pdf files directly opened and enlarged on 1 click
In RingCentral it's waste of time to save-open-enlarge jpg and pdf files. Why not to make the system so that 1 click on file opens a document that can be zoomed just using the wheel on the mouse? Saving the file is another step if it is necessary.
1 vote -
Auto Reply Ability for User's SMS with Specific Information
The Admin Portal needs to have a feature where users with an extension can send a text message to the number, which will provide information depending on the users' questions, such as schedules.
It will also be beneficial to customers to save time.8 votes -
Data Storage Indicator
It'd be nice to have an indicator that shows us when we already reached our limit for voicemail, faxes, and most especially SMS.
2 votes -
1 vote
-
New Text Messages to Appear on Top of the List
For new text messages may it be a new text thread or a new text message on an existing thread, it must appear on top of the list to get priortized.
1 vote -
Disable Sending attachment for SMS/MMS
Customer is looking for an option to be able to disable sending attachment besides photo when sending SMS/MMS
3 votes -
Opt Out Message should be enabled by default
The Opt-Out Message should be enabled by default, so users don't need to check the box each time they send an SMS.
15 votes -
Automatic Reply When MSM is sent and cannot be received
We do not have MSM enabled for our users. We would like to have an automated message sent letting the person who sent the MSM know that the message cannot be received. It would also be great if we could be alerted when a MSM message was attempted to be sent to one of our numbers and who sent it.
1 vote
- Don't see your idea?