Expand SMS ID Options in Workflow Builder
Currently, Workflow Builder limits SMS ID to direct lines only. We propose enhancing this feature to allow the use of alternative phone numbers as SMS IDs. This expansion would provide greater flexibility for businesses with multiple phone lines or those wishing to use dedicated numbers for specific workflows.
Key benefits:
Increased versatility in workflow design
Better alignment with diverse business communication needs
Improved customer experience through consistent, recognizable SMS IDs
We believe this enhancement would significantly improve the functionality of Workflow Builder and appreciate your consideration of this request.
Zach
shared this idea
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Ana
commented
Before switching to Ring Central, We used OOMA for our main line. Thru OOMA all users of the company line were able to respond to any text that came in. Now we can receive messaged but can not respond to our clients. It is highly inconvenient and makes receiving text messages thru the company line almost moot.