283 results found
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Inquiry Regarding Two-Factor Authentication and Sharing with Others
customer would like to know if it's possible to receive two-factor authentication from this number and share it with one person or a group.
1 vote -
Bring back opening full text message window after entering phone #
Having an "opt out" option added in the last update is great. However what isn't great is that I can't see message history (if applicable) after typing the number. I would like an option in settings to bring this functionality back - searching for a number is a workaround I can use in the meantime, but I prefer seeing message history as soon as I type the number like it used to.
1 vote -
to have a Reply feature for a particular chat message
There's no way to "reply" to a particular message once it's "buried" with other messages already, we can only continue chatting but no way if I want to send a response to a particular message, like in any other chat/message platforms
1 vote -
New IA transcribing feature, Can you PLEASE removed the extra pop up box. takes too much space, thanks!
I see how the new AI transcribing feature can be beneficial to other jobs. Can you please make it a setting where we can activate it/ and or have the pop up box removed or leave, I keep finding myself clicking the "Hide notes transcripts" because it takes too much space out of mu screen. Most recruiters on the floor agree with me that its just not beneficial and takes too much space. thanks!
1 vote -
Add option for "Search texts" field results to search and sort only by Contact Name
For example, when I input “Tom” in the “Search texts” field, I get a list of text message conversations that have "tom" in the messages, not a list of text message conversations sorted by Contact Name, with "Tom" in the Contact Name. I think this is because it's found "tom" in "tomorrow" in the body of the text.
I have over 1000 contacts in RingCentral, as I have an ever-growing customer base. So searching by keyword instead of my Contact Name is a big pain for many names.
The best workaround is to search by adding a space after the…
1 vote -
@ing from a list of people
Think of a direct message with several members. In an individual message, if I @ each of the participants, I currently have to scroll through the whole list of participants even if I've already included them in the @. In my view, individuals should drop off of the list of available persons to @ as they are selected from within a message. Would make for more efficient messaging.
1 vote -
Sync Caller ID of Calls and SMS
Capture Feedback: "If I'm calling someone and their name shows up in RC under caller ID, then when I text them back, since the name is already registered, could you set it up so that their name also is identified on the corresponding text screen? It would be nice if that data could be linked and transferred without having to do it manually."
1 vote -
Retrieved the inbound SMS prior completing the TCR campaign
Customer would like to retrieve the inbound sms that they haven't got prior completing the tcr campaign.
1 vote -
Whitelist SMS short codes
Have an option to whitelist content received from short codes.
2 votes -
1 vote
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Download sms campaigns
The customer would like to be capable of downloading their SMS campaigns.
3 votes -
turning off automatic deletion of sms
Turning off automatic deletion of sms based on RingCentral Data retention
-sms deletion should be depend on the user and should not automatically being deleted by the system3 votes -
Enable bulk download of Images received via Text Message
We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!
4 votes -
SMS Registration
If an account uses Ring Central for home phone use and would like to use SMS feature there should be a way to register without asking for EIN and other business info because it's not used for a business.
1 vote -
DELAY DELIVERY
Make so we can pick time and date to send later. Sense has this, Ring Central should too!
5 votes -
Request To Update Text message Sender Display Settings
Could you please make the following changes to the way customers receive text messages from us?
Sender Display Name:
Instead of showing "via RingCentral" as the sender, we’d like the messages to display our main company name (e.g., [Company Name]).
Sender Phone Number:
We’d like the number displayed to be our main company number ([Insert Main Company Number]) instead of any alternative numbers.
These updates are important for ensuring brand consistency and trust in our communications.
Thanks for your help, and I look forward to your update.
2 votes -
Increase maximum templates for SMS texting
You can only put max 25 templates. We would love to increase that, or even make it unlimited.
3 votes -
SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.
SMS Templates - Need to be able to order the messages so its easier to find the one you want. Alphabetically or Categorically.
3 votes -
Font options for Ring Apps
We use the quote feature regularly to respond to questions. It would be nice if you could change the font, color and size to make seeing the responses easier
1 vote -
I want a group of people be able to read text messages sent to one particular user extension.
I want a group of people be able to read text messages sent to one particular user extension.
3 votes
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