RCS
Upgrade Text Messaging Features to the RCS protocol in RingCentral.
"The latest major standard for text messaging is Rich Communication Services (RCS), which provides modern features like high-resolution media sharing and improved group chats, as an upgrade to SMS/MMS."
This request has been made before and has been "Under Review" since April 2022. It does not take over 3 years to upgrade an app to the latest feature especially when it is widespread. RingCentral risks becoming outdated and obsolete as competitors are already using the protocol. If it's difficult to implement in the RingCentral app then perhaps consider creating a standalone text messaging/ phone app that does not incorporate the other Desktop Features such as Video/ Web Conferencing, Fax, Webinar etc.
Trevor
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