551 results found
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Submitting in behalf of customer The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a
Submitting in behalf of customer
The customer is requesting a feature to allow outgoing SMS messages to display a custom caller ID (e.g., a name or branded ID) instead of showing the phone number. This would improve brand recognition and user experience for their SMS communications.
5 votes -
Creating a new text
Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day…
12 votes -
separate outputs for text and calls
I would like separate outputs for the text notifications and phone calls so i can set the text notifications to sound through the computer speakers and the headset for phone calls.
1 vote -
ability to received SMS notification in T-mobile number
When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.
6 votes -
Ability to append messages with OPT OUT verbiage (check box) has been removed.
For a short time, we had the ability to check a box, that appended a message with verbiage that added the OPT OUT wording (see attachment). That feature is now gone. Please bring it back! One of the most helpful SMS things I've seen and used! Please bring it back ASAP.
7 votes -
Text message character limit
Since Ring limits the number of characters in a message, create a character counter so the writer knows how many characters they can send before the message fails.
6 votes -
Adding/Removing People from Group Text Messages
Please add the ability to add or remove individual people on a group text once it has already been created without needing to make a new thread.
3 votes -
Disable the message icon in Ringcentral app
Customer is requesting to turn off/disable the message in RC app so that it is not confusing for the text
5 votes -
Notifications of failed SMS/MMS for the receiving carrier
We want to have notifications of failed SMS/MMS messages if they are too large for the receiving carrier
7 votes -
Attach Word file in SMS
Allow Word files to be attached in SMS.
7 votes -
New patient to receive a text message on where to go to complete a form
We are receiving multiple new-patient calls, and some callers are having difficulty finding our website. I would like them to click "1" to receive a text message with a specific link to complete the form. And contact information so they can save it on their phone.
1 vote -
Support for Hyperlinked Text in SMS/MMS Messages
I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.
Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.
The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.
6 votes -
Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
12 votes -
Able to access other Users messages and faxes
Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.
5 votes -
sync beetexting text messages to ringcentral app
This could help us check if my coworker already replied to our customers.
4 votes -
Option to Use Call queue extension as SMS recipient
Have the option to use the call queue ext as SMS recipient and not just a regular extension.
Customer verbatim:
Hi, all of our call queues SMS recipient is currently configured to go to my extension. How do I change call queue to receive text message to it's direct number? We also want to receive text message notification by email.4 votes -
Allow SMS Message Auto-Conversion to MMS or Multi-Segment Handling to Prevent Delivery Failures
Requesting a system enhancement that automatically converts long SMS messages (e.g., job listings with pay rates) into MMS format or optimally splits them across SMS segments, while removing/replacing special characters that trigger UCS-2 encoding. This would prevent message delivery errors caused by exceeding segment limits or unsupported characters, and ensure consistent delivery of structured text content like job postings.
3 votes -
Ability to see additional information for inbound SMS such as their email address etc.
Way to view additional guest information—such as their name or contact details—on the RC app when a message is received. Currently, we’re only able to see the guest’s phone number, but it would be incredibly helpful operationally if we could also pull their reservation number, email address, and name through the API.
4 votes -
Shorter data retention periods
Ability to have messages and voicemails deleted after a short amount of time for companies that fall under the Public Records Act.
1 vote -
one user to receive SMS for multiple extension in Beetexting
request one user to receive SMS for multiple extension in Beetexting and manage all other Users using one extension
1 vote
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