319 results found
-
1 vote
-
transfer all of the text messages the a user has had with multiple individuals to another user
Ability to transfer a user's text messages to another
I was using the chat bot but wanted to get a straight answer. Is it possible to transfer all of the text messages the a user has had with multiple individuals to another user? For better phrasing, all of the text conversations from one user to another?
3 votes -
Archiving SMS/Text Bunched Messages
As of right now, all archiving is done on a per text basis. For each individual text sent, that generates an archive in a standard note file. For the purpose of consolidating files, it would be very convenient if you could choose to opt into having a text thread downloaded at the end of a day (midnight) all into a single file so that way it’s easier to reference and entire conversation rather than having to go through each individual file to piece them together. Other text archiving services do this so I know the functionality is possible.
1 vote -
Make creating SMS group easier
The client wanted to have a better and easier way to create and add a contact into a group for SMS. Also, a tab where he can see the SMS group list he created.
3 votes -
Add an SMS/text feature where you can bulk text a group contact list as individual messages.
Add a feature where you can text all the contacts in a group contact list, not as a group message, but individually. Also being able to add more then 10 to a bulk message (not as a group message) would be needed for this as well.
3 votes -
Adding Text Templates to the Chrome Extension
There is a new capability for Text Templates everywhere except for the Chrome Extension. Need to have the same capability in the Chrome Extension.
2 votes -
I want to send group text message and ensure that each recipient receives a customized message.
I want to send group text message and ensure that each recipient receives a customized message.
1 vote -
Disable SMS Notifications on After Hours
There should be an option to turn off messages for Notifications on specific dates.
1 vote -
Individualize mass texts and include affiliated names in the message automatically.
For bulk forward text messaging, it would be incredibly useful to separate each text and send individually. If a user could also automatically include the name of each telephone number if they’ve programmed the corresponding name to that phone number, then users could personalize each individual text - which would help mass texts feel more personal and helpful for people in sales positions who are trying to disseminate advertisements.
1 vote -
Use template when creating a new SMS from RingCentral for Google extension.
To have the option to use a template when creating a new SMS from RingCentral for Google extension.
1 vote -
Remove "Create Group Text" as the default
Most of us use Ring Central to contact customers. When texting, it would be great if the "create group text" is not the default as we have to send the same message to multiple customers, but we don't want them to accidentally receive a group text with other people's numbers.
2 votes -
Cannot send MMS to toll free numbers
MMS messages being sent to a toll-free number are not being sent.
1 vote -
be able to buy extra credit, sms bundle per user
Some times a user needs more text messages, but I don´t want to buy the bundle for all the users, I want to be able to buy per users
1 vote -
Combined inbox for SMS and Calls
On the RC app, We should be able to see a contact's activity within the same inbox instead of having a Text inbox and a separate log for incoming calls.
Not sure if this will benefit all users but we should have the option if we want to combine the activity in one single inbox where we could see the text messages and any incoming or missed call for the contact.
2 votes -
Option to have a mute button for induvial SMS/text conversation.
Something like this
something like this but for
2 votes -
notifications
Offer option to silence all notifications outside of work hours (phone, SMS/text, etc). This would be both in the desktop and mobile apps.
Currently we only have phone settings that allow us to forward calls to voicemail. A similar function for SMS/Text messages or just the ability to silence notifications would be great.
1 vote -
Enable Authentication via UK Landline Numbers
The customer has proposed an alternative authentication method for applications such as Facebook and WhatsApp, utilizing landline numbers. This approach would expand authentication options for customers beyond the current reliance on mobile numbers.
1 vote -
Agent to Agent Transfer in SMS and Engaged Digital Messaging
Currently, the only option to transfer an SMS is to reroute to the queue group itself. It would be nice if there was an option for companies to allow agent-to-agent transfers. Our team consists of 8 employees, and rather than reroute a customer looking to speak with a specific agent digitally back to the skill group, it would be nice to be able to transfer directly to the agent to wait. Then the next time this agent would be available, they would be prompted to interact via SMS or Engaged Digital (email).
1 vote -
import SMS from other courier to RC
they would like their sms which was exported to be imported to RC
1 vote -
Language Translation within text message app.
I would like to request a feature that would allow me to translate text messages. I am English speaking and I work with a lot of Spanish speaking sub contractors. I spend a lot of time copying and paste back and forth from RingCentral to Google Translate in order to translate text messages. I
I would like the ability to translate messages to me to English and then to be able to translate English messages to Spanish before sending.
I think it would best if when the translation is complete it would display both languages at the same time. I…
2 votes
- Don't see your idea?