391 results found
-
import personal sms messages to ringcentral app
The customer wants to import their personal messages to ringcentral app to use as a back up.
2 votes -
Text ID as another user
We have a user that would like to send text messages as another user. I have looked in the settings on the ringcentral app and I am only able to change to my own number. Would this be a setting that we can enable?
The extension for the user is ext. 4352 Crystal Jones. She is wanted to text out using her coworkers number (ext. 2503) Lisa Shockey for when she’s out sick. Is Crystal able to change her number and do this?
3 votes -
Archive conversations PLEASE.
My list of text messages is ridiculously long and it's getting harder to find conversations im looking for. Please add the archive feature.
2 votes -
Filtered words
Turn Off Filtered Words for SMS Texting
We run a ketamine-assisted therapy clinic and are not able to use the word “ketamine” without it being filtered. This is seriously impacting our business and ability to communicate about the service we offer. We did not have this issue with iPlum or Google Voice and only switched to RingCentral for the added features. How do we resolve this so we can resume normal business? We need this single word uncensored. Please advise.
1 vote -
Ability/Feature in RingCentral SMS for sending mass communication text messages
RingCentral SMS - Ability/Feature to send mass communication text message either via @mention or bulk recipient
1 vote -
Personal Contacts Group Not showing in ring central app
This should be available so i can send text to a group i created on the web under contacts-personal-groups.
3 votes -
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll do
when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll down through a hundred text messages to find the ones that with the star(s)."
1 vote -
restrict a user from entering anymore once maximum amount of character is reached for SMS
restrict a user from entering anymore once maximum amount of character is reached for SMS
2 votes -
Increase Number on a Campaign
Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.
11 votes -
sms text
Have a seperate sections for sms texts to be saved into a seperate folder area (not add to favorite texts) so that we can have it saved for future leads when we have texts that we want saved without going through 50 to 5000 sms texts going down the line we have with all the sms texts.
1 vote -
Disable the "Via RingCentral" Label
The customer would like to remove the 'via RingCentral' label when sending text messages to their customers using the RingCentral app to an iPhone users via regular text messaging
3 votes -
Whitelist SMS short codes
Have an option to whitelist content received from short codes.
3 votes -
Expand SMS Availability to All Brands with US/Canada Numbers
Currently, the SMS feature within RingCentral is exclusively available for RingCentral US and Canada brands. This limitation prevents RingCentral UK brands (and potentially other regional brands) that utilize US or Canadian phone numbers from accessing and utilizing SMS capabilities.
This restriction creates inconsistencies and inefficiencies for organizations that operate across multiple RingCentral brands but rely on US or Canadian phone numbers for specific teams or purposes. For example, a RingCentral UK entity with a US-based support team using US numbers cannot leverage the integrated SMS functionality for customer communication, internal alerts, or other use cases.
We request the expansion of…
1 vote -
Text message notifications in RingCentral phone app follow user schedule
In the RingCental Phone app, have the SMS/Text notifications respect the users Schedule.
This would have the app not make any notifications for a text message outside of the users scheduled hours. This would behave just as it does for the phone aspect. If a users schedule is set to 9-5, the phone would not ring from 5:01 to 8:59 the next day. Text message notifications should behave the same. When a user is then in their normal schedule, they would see the new text notification just like they see a missed call notification.
2 votes -
Automatically switch to the new conversation after forwarding text
"When we forward a text to a new number the screen should change to the new message but it stays on the old text message itself... we have to manually click on the new mesg to continue texting there."
4 votes -
be able to block sms for customers who requested out out
be able to block sms for customers who requested out out
If the customer requests not to be contacted anymore by sms. Block for all of Organization to send sms to that customer.
2 votes -
call/sms participators for management roles
Instead of limited Shared Lines function, RC at least should have call/sms participators for management roles. There should be collab folder for calls, sms and faxes for all team members to reach out and be able to take actions on behalf of their managers, if they are assigned correct permission or added to correct user group.
1 vote -
Automatically warn people of possible upcoming weather conditions using SMS
I am being asked if the RingCentral platform could be a messaging application to warn people of possible upcoming weather conditions. To send an alert via text and or email. Also, if it could include personal numbers and emails. I would need to know the cost of something like this per month and per message if applicable. Could there be a group made to send it as well. Lastly, if it would require a manual add of each device/number/email.
I understand that there are some roadblocks when it comes to text messages which has SPAM legislation in place, I just…
3 votes -
Enable bulk download of Images received via Text Message
We are an insurance agency and receive numerous photos from our clients. In many cases we receive 20+ photos in a single conversation. We need the ability to quickly download those photos (ie, in bulk). The ability to package the photos into a Zip or similar file and download all at once would save us time!
5 votes -
Receive SMS notification from the Receiving Number if it is inactive, or disabled for SMS
Whenever the customer do an auto reply, auto send via SMS to different numbers , they want to have the ability to identify or get a notification if the receiving number is an invalid number, either landlines that cannot receive messages, or if messaging to those numbers are not allowed or provisioned by their carrier. They should not get an error that says "Message cannot be sent".
2 votes
- Don't see your idea?