Creating a new text
Prior to the newest update, when sending a new text, you would type in the number and click 'next' which would bring you to the entire text thread giving you the option to either call or text. This would also allow you to view the entire text thread. With this new update, doing the same function - sending a new text- it now has a pop up to create the text within this pop up window and 'send', NOT giving you the option to click 'next' and take you to the text thread. This is a major inconvenience to day to day processes and should be an option within settings.
Alex
shared this idea
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Niki
commented
This new update is highly inconvenient when trying to reach out to a client - we should be able to have access to the text thread when typing in the number and not be forced to 'search' through hundreds and hundreds of texts to follow up that way. This update is a step back in efficiency.