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150 results found

  1. Default text messages to mobile number, not home

    Currently, if you attempt to send a text message to someone in your contact list, the app defaults to the contact's Home number (if there is one). Why would it ever default to anything other than the Mobile number? Can you send SMS to a land line? a fax line?

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  2. allow auto reply sms to work in call queue

    when customer's main number is set to forward calls to call queue, missed calls should still trigger an auto reply sms from the main number. currently, this only works if auto receptionist is set to forward calls to user extensions

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  3. ABILITY TO CHOOSE PHONE TO USE WHEN SENDING SMS FROM THE MOBILE APP/

    BECAUSE CURRENTLY YOU ONLY TEXT FROM ONE NUMBER ON YOUR MOBILE DEVICE UNLESS THAT CONVERSATION WAS INITIATED BY THE OTHER PARTY OR INITIATED ON THE COMPUTER APP

    5 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Send SMS Privately Out From Group Txt

    The customer wants to have a way to send privately out from group text messaging aside from sending manually to the phone number.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. Automaticaly sync Contacts from Ringcentral Apps and Phone to High Volume SMS website

    Currently, High Volume SMS does not have any contact from RingCentral. Please improve the integration from High Volume SMS with RingCentral Apps and allow Ringcentral Phone App to have the same access of send Text Message with the same number that being used on High Volume SMS. It is very inconvenient to have using 2 different platform in order to manage the voice calls and messages.

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. .HEIC File Format on SMS

    Please add support for file formats .HEIC .HEIF .HEVC on SMS. We are a healthcare company that request timesheets from nurses. 50% of our user base has iphones and it is an impossible task to request them to set different photo settings to send in a .jpeg instead. Passing on this task to our customers discourages them and results in lost business for us.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. Be able to use web hyperlinks in the text tool

    Its a real shame that a phone platform like this does not allow the capability to put a hyperlink for a website in a text. I have to type out or send the exact URL. Makes no sense. Text is my main source of communication and I send links all day to sign up for events, etc and I have to email them instead.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. Remove a contact in a group message

    When changes are made within a company, it would be nice if removing a contact in a group message could be done easily- without losing the message string.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. Add Inbound/Outbound event filter to the instant message event

    The instant message event currently delivers a payload for new inbound messages that include the message details, meaning an additional api call to retrieve the message details is not necessary, unlike the message event. It would be useful to be able to receive outbound messages as well as an instant message event, especially for integrations in which users will also be utilizing the native ring central sms functionality within the portal.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  10. Send instant text (or canned text) from phone to person you are on the phone with.

    This is a powerful sales tool. The user would be able to instantly text the customer information while they are in a conversation on the the cell phone. This could work also while on Ring Centrals office phones (computers). There could be canned messages saved on the system also that can be sent instantly. This is similar to cell phones now that can send a message while on a phone conversation. There could also be an option that can send a canned message immediately upon the Ring user answering the phone. (If the message is not too evasive to the…

    3 votes
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  11. Sync Text messages once user move from extension to another

    It will be beneficial for the users and admins to keep the history of their sms conversation, so that if they have to track on something it will easier for them to check and will not lost any important transactions happened via sms

    3 votes
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  12. Texts Distro - ACO

    Same as an Email Distribution list but for texts - One phone number can have multiple users on it to be able to receive a text or send a text. A group of people can receive the one text sent for that specific number but can also send texts to that specific number and can be receive by multiple users.

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Have a text message sent should there be a voicemail in a specific mailbox extension.

    It would be benefial if the RC system could send a text message to a single cell phone number or even a list of cell phone numbers so that when a voicemail has been left in a specific mailbox a group of people can be notified.

    1 vote
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  14. There should be a Text messages dashboard in the performance report tab

    There should be a Text messages dashboard in the performance report tab

    2 votes
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  15. Add SMS FAILURE notification to desktop/browser app

    On the mobile app & on the old web app, I would see a notification if a text message was not able to go out. On the new desktop/browser apps, there is no notification so if I send an SMS there is no way for me to know that the message did not go out. This is a problem because I think that a co-worker / client received my message & they did not receive anything. On the mobile app, you get a red circle with an exclamation mark next to your message so that you know to try to…

    13 votes
    Under Review  ·  2 comments  ·  SMS/Text  ·  Admin →
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  16. Add ability to limit text size or block images

    Since Ring Central started put a limit on text msg, I would like to block incoming text photos as I get billed $20 few times a month now.

    1 vote
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Quoting messages which are without text

    Can you make it possible to quote that messages contain no text, e.g. only pictures?

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  18. Stop Canceling texting when a new call comes in.

    when Texting, or using the keyboard for anything and a new call comes in the app minimizes the keyboard. Clearly im typing something I don’t want it minimizing every call. Happened 3x typing this message…

    2 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. Block Text messages from specific number on company main line (non-user line)

    I understand that the system will block text messages from specific numbers to a specific user phone number. However, this doesn't appear to block any numbers from the main company phone number. For example, our main line is an 888 number; all user numbers are toll numbers.

    3 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Inbound SMS queues on MVP (like textel but internal)

    I understand we have a gap-filler with textel, however, having this native to our solution would benefit countless customers. Additionally, we can address this need with RC CC but often that is cost prohibitive.Customers would be willing to pay for this as a feature add on (see agin the willingness to pay for textel)It could open up a new revenue stream and just about every customer leverages SMS today. Other opps where this has come up - Bernalillo county - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001I3s4GQAR/viewLaredo College - https://rc.lightning.force.com/lightning/r/0062H00001HGMH7QAP/viewThe rose - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGj2qQAD/viewMake a wish foundation of america - https://rc.lightning.force.com/lightning/r/Opportunity/0062H00001HGeIDQA1/view

    4 votes
    Under Review  ·  0 comments  ·  SMS/Text  ·  Admin →
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