319 results found
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Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
7 votes -
Increase TCR Filters, to include sites and departments
Can we please add additional filters for the TCR campaign, like sites and departments?
25 votes -
Reporting on Numbers Associated with a TCR Campaign
We have 9 SMS campaigns. Many are fully populated. When a person leaves the organization and is deprovisioned, the number is freed up for use by someone else. Right now, there is no easy way to see if the number is tied up in a campaign. It would be very helpful to have a report of all of the numbers that are in all of the campaigns. Right now we would have to open all nine to see if there are any numbers in campaigns that are now available for use by another person that needs the SMS capability.
6 votes -
way to add variables to the templates for SMS texting in RC app?
When customer create templates in the RingCentral app for SMS is there a way to add variables like {FirstName} so that the text can be customized to the contact being texted?
4 votes -
Block Internal Numbers from Sending SMS to Specific External Numbers
I would like to manually add specific external numbers to the opt-out list in the admin portal to prevent internal users from sending SMS messages to those numbers.
3 votes -
Be able to monitor how fast SMS/Text messages are being resounded to by employees
If we cannot for privacy purposes be able to monitor the actual messages, we should be able to monitor at least how quickly they are getting responded to.
1 vote -
While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need t
While updating the TCR Campaign, user's should still be able to use the sms since originally the campaign is already approved we just need to edit some information.
1 vote -
TCR Application requirements update for outgoing SMS (Non-Marketing Businesses)
Update the TCR application for existing RingCentral customers (or all) to enable opt out of marketing (consenting to not selling to customers for each number on account) if we don't directly engage customers (e.g. deliver technology support services). This is common and usual practice for U.S. federal subcontractors whom provide support services and knowledge capital services to the larger established defense companies (e.g. Prime Contractors are required to have a website to win any government contracts, but not subcontractors pending nature of work). In short, the U.S. Federal Gov't actually prohibits via legislation for fair practices to enforce strict procurement…
5 votes -
Remove TCR message banner for Inbound SMS user
The user is registered for inbound SMS only, but they are seeing the message at the bottom: “You can’t send or receive texts until your number(s) have been registered with US carriers. Register here.”
This message confuses the user about whether they still need to register or not. The admin is requesting to remove the SMS reminder for TCR registration.
2 votes -
Support for Hyperlinked Text in SMS/MMS Messages
I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.
Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.
The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.
3 votes -
SMS notification sent by RingCentral should be coming from the same number
When RingCentral sends notifications via SMS, the messages come from different phone numbers each time. This needs to be fixed so that they all come from the same phone number every time.
3 votes -
Disable All Other Replies in the Automated SMS
We are sending automated SMS through RingCentral for client We are sending automated SMS through RingCentral for client workflows. We’d like to prevent recipients from replying to these messages or ensure those replies are not delivered to our inboxes. Can you help us configure either a no-reply number or automatic reply suppression for these workflows?. We’d like to prevent recipients from replying to these messages. Can you help us configure this?
Here is my request: we are sending automated SMS through RingCentral as part of some workflows and external automations. We don’t want to receive any replies to these messages…
1 vote -
Enable automatic SMS follow-ups after a phone call.
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a link to a short survey for additional feedback.
This would help companies measure customer satisfaction immediately after the interaction, making it easier to monitor service quality and act quickly on any issues.
Would this be something RingCentral could consider…
1 vote -
Enable automatic SMS follow-ups after a phone call.
I’d like to suggest a feature that would add significant value to both businesses and customers. The idea is to enable automatic SMS follow-ups after a phone call.
Once a call ends, the system could send an SMS to the customer asking them to rate their experience with the call/agent (e.g., on a 1–5 scale).
The SMS could also include a link to a short survey for additional feedback.
This would help companies measure customer satisfaction immediately after the interaction, making it easier to monitor service quality and act quickly on any issues.
Would this be something RingCentral could consider…
1 vote -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
1 vote -
Campaign-wide STOP Suppression for TCR Campaigns
When a recipient opts out (e.g., texts “STOP”) on one number in a TCR campaign, RingCentral should automatically block messages to that recipient from all numbers in the campaign.
Why it matters
Recipients expect “STOP” to mean no more texts, regardless of which number the campaign uses.
Avoids compliance risk and potential carrier issues.
Saves customers from building custom suppression logic outside RingCentral.
1 vote -
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include th
I have a suggestion for improving the text messaging feature. Could you please consider adding a setting that would automatically include the "Add opt-out" message in every text?
Currently, we have to manually click a box each time to include it, and an automatic setting would streamline the process significantly.
1 vote -
Conditional Opt-Out Message Removal for Bulk Texts
remove the " Reply to stop to opt out of these texts" if sending to multiple numbers
1 vote -
Add feature to organize Text Message Templates alphabetically or numerically so as to improve organization and make them more useful
Allow sorting of "text message templates". We use them a lot and it would be amazing to have them sorted by category (either numerically or alphabetically) so as not to have to search down a long list of responses that are out of order. Please add this feature!!
16 votes -
Check remaining SMS balance
Check remaining SMS balance
1 vote
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