551 results found
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speech-to-text
Customers are requesting a speech-to-text (voice dictation) feature in the SMS interface. Before sending an SMS, users should be able to click on a microphone icon, speak their message, and have the system automatically convert the speech into editable text. Users can then review and edit the text before sending.
8 votes -
Make the "Set up SMS" page more user-friendly
Under Company -> Business SMS -> Set up SMS, please make this page more user-friendly. Features that are currently missing include:
-Exporting the list of current SMS registrations
-Sorting the list of current SMS registrations
-Filtering the current list of SMS registrations
-Being able to see the full name of an SMS registration without clicking on it1 vote -
Label Inbound SMS
We have multiple companies assigned to individual phone numbers we would like to have the option to show the company name on our end when we receive an inbound sms on a particular number to avoid confusion.
1 vote -
Allow a Site Number to be used for group SMS, with a setting to specify a Call Queue to handle calls and SMS for that Site Number
Currently to use the new group SMS features, you need to assign your customer-facing number to a Call Queue and the members of that Call Queue can send and receive texts from that group number. I want to be able to keep that number as a Site Number, and then just assign the Call Queue to that Site as a setting and have it behave the same way for group SMS. This allows the Site Number to be used for outbound caller ID for users that are not part of the Call Queue for SMS purposes. Currently there is no…
4 votes -
Increase the length of time before the sms goes into the resolved folder
Increase the length of time before the sms goes into the resolved folder
1 vote -
Enable Group SMS Creation on Mobile App
Currently, the option to create a group SMS is only available on the desktop app. The mobile app has limited functionality and does not allow users to initiate group SMS conversations.
We recommend adding the ability to create and manage group SMS threads directly within the mobile app to provide a consistent experience across platforms and improve usability for users who rely on mobile devices.
Benefit:
This enhancement would allow users to conveniently start group conversations on the go, improve workflow efficiency, and ensure feature parity between desktop and mobile platforms.5 votes -
Simplified SMS Interface for Shared Inbox
Add an option in the app to hide other tabs when using the main number to send SMS through the Shared Inbox, providing a simplified user interface similar to the Direct Message feature in the app and regular sms.
4 votes -
SMS Preview i Email Notification When HIPAA is Enabled
Current Behavior
When HIPAA is enabled, the preview of received SMS message content is not included in email notifications.
Enhancement Request
Provide an administrator-level option to enable or disable the SMS content preview in email notifications even when HIPAA is enabled.
Use Case
Depending on the customer’s specific use case, SMS messages may be used primarily for internal communication and may not contain sensitive patient or medical information. In these scenarios, customers may prefer to have the message content included in email notifications for convenience and faster visibility.
An optional setting would allow organizations to make this decision based on…
1 vote -
Bulk Download of SMS Conversations (Inbound and Outbound) for Multiple Users
We would like to request the ability for administrators to download SMS message history in bulk for multiple users directly from the RingCentral Admin Portal.
2 votes -
SMS Caller ID as "Private"
Allow users to send an outbound SMS and display their Caller ID as "Private".
3 votes -
Option for After-Hours Auto-Reply to Inbound Group MMS Texts
Currently, RingCentral's after-hours SMS auto-reply feature only works on direct 1-to-1 SMS messages. If a customer or client includes a sales rep in a group text (MMS) outside of business hours, no auto-reply is sent. The customer assumes their message was acknowledged or received, but the rep has no way of informing them that the business is closed without manually replying off the clock.
Proposed Solution / Feature Request: Enable an admin setting or user-level toggle that permits after-hours auto-replies for group MMS messages. To prevent infinite auto-reply loops across multiple group chat members, the system could either:Fire a 1-to-1…
2 votes -
SMS Booster: The delete button should be removed or disabled within the app interface.
SMS Booster: The delete button should be removed or disabled within the app interface.
1 vote -
Shared inbox on Salesforce
Our customer also wants to have a shared inbox in Salesforce. They can send SMS from the call queue number, but they also want to receive replies to that number.
5 votes -
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
Able to receive an SMS notification when the account is nearing the free SMS inclusion limit.
2 votes -
SMS Rule | RC to Slack
If a specific number sends me a text should be forwarded to our Slack channel- but making sure not all incoming SMS messages will be sent to our Slack Channel. Additionally, if this is possible with RingCentral, to create a custom SMS rule so that only messages from specific numbers are shared in our shared inbox, instead of all received SMS messages?
4 votes -
including contact information in text messages
Please add the ability to "pin" contact information at the bottom of text messages. This is critical when sending text messages outside office perimeters to ensure a solid company look and feel. Receivers will know this not a random text message.
1 vote -
Main number Support for SMS booster
It would be helpful if we can use the main number to receive and respond to SMS on our call queue. Since we have 4 users setup currently to receive these kind of SMS.
9 votes -
make it possible to organize templated text messages so they can be organized
Text message templates currently can't be organized. Please make it possible to organize and sort them by category. (ex. Follow up text day 1, follow up text day 2, follow up text day 3). Drop and drag to organize would be best!
1 vote -
Expand Toll-Free Number Registration Limit
Current Limitation:
The current toll-free SMS registration process limits the number of toll-free numbers that can be registered per account/business. Depending on the account configuration, the supported limit may range from one to five numbers, with the typical setup allowing one number per use case.Requested Enhancement:
Increase the maximum number of toll-free numbers that can be registered under a single account/business.Business Need:
Customers with multiple business units, locations, departments, or SMS use cases may require more than the current supported number limit. Increasing the registration limit would allow these customers to manage their toll-free SMS numbers more effectively…1 vote -
Filter Landline Number for SMS
It would be helpful to have an option to automatically filter out landline numbers or other non-SMS-capable recipients when sending individual or bulk text messages.
This feature would help ensure that text messages are sent only to SMS-enabled numbers, improving delivery success rates, reducing failed messages, and providing a better overall messaging experience.
2 votes
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