342 results found
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filter
We would like to request the ability to filter the inbound SMS messages we receive. Example , we would like to exclude simple responses such as “like” or any indication that the customer liked the message we sent.
This filtering would help us focus on more important message and reduce sms usage.
2 votes -
Disable that "Create group text" Checkbox On a Given Role
Right now, in your Text Messaging support, when sending a text to more than one recipient, you have a checkbox: "Create group text". I have a user type for whom I want this box to NEVER be checked. I want them to be able to bulk-text customers, but not be able to loop those customers into a shared group text. Is it possible to disable that checkbox on a given role?
2 votes -
Feature Request: Block Unwanted Numbers from Sending SMS/MMS
Implement a feature that allows administrators to block specific phone numbers from sending SMS or MMS messages to any of our company-owned phone numbers.
Our company receives unwanted, spam, or malicious SMS/MMS messages from external senders.
Currently, we have no centralized way to prevent these numbers from sending future messages. This creates security, productivity, and compliance issues for employees and systems relying on SMS channels.Requested Feature
Add the ability to:
• Create and manage a blocklist of external phone numbers.
• Automatically reject or silently drop incoming SMS/MMS messages from blocklisted numbers.
• Apply blocks at three scopes:
Account-wide…
1 vote -
use company main phone number as default number for all extensions when texting/messaging
use company main phone number as default number for all extensions when texting/messaging
1 vote -
allow users to reorder text templates once entered
It would be nice to be able to reorganize any text templates in the list. LIke being able to drag and drop more used texts to the top and less used to the bottom.
2 votes -
reply to specific texts in the conversation
The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)
10 votes -
Very limited features available on Phone App via Text, but they're available via message (Internally)
On the RC Phone App if you go to Messages & message an employee you have the below options, but you don’t have these options when using Text in the RC App. • You Can like the message • You can Edit the Message • You can reply with Emojis None of the above options are available when using Text on the RC Application. I would really prefer someone to contact me directly to discuss this issue 1-305-610-3698
1 vote -
Auto messages for none saved clients vs saved
If a new number calls that is not saved, you can have it auto set up texts that go to them. As well as a separate section for clients saved. I use this for my business and it would be helpful for clients that have not been saved yet that I can not get to yet. But I do not need the text for new clients to go to those already saved who are my existing ones.
1 vote -
Feature Request: Administrator Control for SMS Opt-Out List
Feature Request: Administrator Control for SMS Opt-Out List
Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.
While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.
Currently, if an automatic opt-out fails, RingCentral administrators…
1 vote -
Ability to Download List of Users with SMS Feature Enabled
Please add a button so that the list of users with the SMS feature enabled can be downloaded to an Excel file.
1 vote -
Outbound SMS Phone Number in Contact History - Contact Center
Sending outbound SMS messages - when we send an outbound SMS message it does not display the customer phone number in contact history but instead displays a random-looking string of characters. It would be excellent if this were modified to instead show the customer's phone number instead of the random character string.
1 vote -
sync beetexting text messages to ringcentral app
This could help us check if my coworker already replied to our customers.
3 votes -
Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
2 votes -
Ability to edit the opt-out message in the approved campaign
Hello, currently the opt-out message that I am given the option of adding to my texts says "Reply STOP to opt out of these texts." I would like to add to the message the Spanish translation of that text. Please let this be an option in the TCR. Thank you!
2 votes -
ability to received SMS notification in T-mobile number
When customer tried to add a T-Mobile phone number for text notifications, the carrier list does not include T-Mobile. Please include T-Mobile as part of the carriers to received SMS notification.
4 votes -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
2 votes -
Make the SMS ID show the same name as the CALLER ID
Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?
2 votes -
remove spam feature
Remove the spam feature as I am in a business that I have to let customers know balances especially when they are texting me and asking and if I reply to the question they ask, I am blocked.
1 vote -
EXEMPTIONS FOR MORTGAGE BUSINESSES IN TCR REGISTRATION
Customer would like to have exemptions for the TCR registration for there mortgage business as they are just providing information and sending notifications to the businesses who offers loans. I
5 votes -
Text message templates
Hi, it would be great to have the ability to sort / Re - order the Text message templates.
1 vote
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