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222 results found

  1. Ability to see the thread first before asking to compose a message

    I am being inconvieanced by the new text messsage dialog not just opening up the thread of messages between the contact but making you write the new message in a dialog instead. It would be helpful if we can see first the SMS thread before asking to compose and send a new message

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  2. MULTIPLE USERS ACCESS TO COMPANY TEXT MESSAGES

    MULTIPLE USERS TO HAVE ACCESS TO COMPANIES TEXT MESSAGE

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  3. option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list

    Currently, call queue groups are displayed in the contact list when users attempt to send an SMS and browse their contacts. We want to prevent these groups from being visible to users while sending SMS or browsing contacts for SMS, but still maintain their availability in the company phone directory. We would like to add an option in the app that allows GLIP administrators to toggle the visibility of call queue groups in the SMS contact list, while ensuring they remain visible in the company phone directory.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  4. Substitute Caller ID for SMS

    Have an option to use Substitute Caller ID for SMS

    9 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  5. prohibit sending SMS

    Allow admin to prohibit sending SMS to specified list of numbers

    7 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  6. use number for verification

    Use RingCentral number to work with other company (verification code sent to RC number)

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  7. stop sending sms when sms limit exceeded

    We would like to turn off auto-purchase for SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  8. When using the Texting feature and after the message is sent, allow us to edit the message or delete it.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  9. import personal sms messages to ringcentral app

    The customer wants to import their personal messages to ringcentral app to use as a back up.

    2 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  10. SMS Segment Count visible on the RingCentral App

    SMS segment count, visible on the RingCentral app when sending SMS. It will help us determine how many segment count and how much are we paying for each text we send. Like the feature already available from the "High Volume SMS App for RingCentral".

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  11. Filtered words

    Turn Off Filtered Words for SMS Texting

    We run a ketamine-assisted therapy clinic and are not able to use the word “ketamine” without it being filtered. This is seriously impacting our business and ability to communicate about the service we offer. We did not have this issue with iPlum or Google Voice and only switched to RingCentral for the added features. How do we resolve this so we can resume normal business? We need this single word uncensored. Please advise.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  12. Ability/Feature in RingCentral SMS for sending mass communication text messages

    RingCentral SMS - Ability/Feature to send mass communication text message either via @mention or bulk recipient

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  13. Automatic MMS Optimization and Expanded Format Support for Desktop App

    equest Summary
    The customer has requested several enhancements to improve the multimedia messaging experience on the RingCentral Desktop App. The request is based on observations of inconsistencies between the mobile and desktop platforms, and aims to streamline the sending of multimedia content while ensuring better compatibility and usability.

    Requested Enhancements
    Dynamic File Handling:
    Enhance the Desktop App to automatically adjust or optimize multimedia file sizes for successful delivery, similar to behaviors observed in the mobile application.

    Improved Error Messaging:
    Update error messages related to multimedia limitations to be more informative and reflective of actual delivery constraints, providing clearer guidance to…

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
    How important is this to you?

  14. Attach Word file in SMS

    Allow Word files to be attached in SMS.

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  15. Option to delete messages or multiple messages

    It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  16. RingCX: Option to turn off sound notification in RingCX Digital

    Requesting for an option to mute the sound notification in RingCX Digital for both webversion and app

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  17. Personal Contacts Group Not showing in ring central app

    This should be available so i can send text to a group i created on the web under contacts-personal-groups.

    3 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
    How important is this to you?

  18. when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll do

    when a text conversation is stared as a favorite... it should always stay at the top of all text conversations, so we dont have to scroll down through a hundred text messages to find the ones that with the star(s)."

    1 vote
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  19. restrict a user from entering anymore once maximum amount of character is reached for SMS

    restrict a user from entering anymore once maximum amount of character is reached for SMS

    2 votes
    New  ·  0 comments  ·  SMS/Text  ·  Admin →
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  20. Increase Number on a Campaign

    Non-profit organizations are still not allowed to increase the number on a specific campaign to more than 49 in number pools.

    11 votes
    New  ·  1 comment  ·  SMS/Text  ·  Admin →
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