147 results found

1. Add the ability on O@H to use the main company number as the outbound SMS number for all users.

   Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.

   Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.

   Steps to Reproduce:
   1. Login to O@H mobile application using direct extension (not operator)
   2. Compose new SMS

   Actual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.

   Expected Behavior: Would like to be able to use the main number as Outbound SMS id when logged in as any user on the account.

   Additional notes:
   - If logged in as operator extension and use the main number as Outbound SMS id, it works.
   - SMS feature is enabled on the main account number

   Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.

   Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.

   Steps to Reproduce:
   1. Login to O@H mobile application using direct extension (not operator)
   2. Compose new SMS

   Actual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.

   Expected Behavior: Would like to be able to use the main number as… more

   1 vote

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   Under Review  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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2. sms chat bot

   More and more we are doing business online. My company needs a chat bot. One for my website (which I can outsource and add) and I need a SMS chat bot that I can market the phone number for texting and using a chat bot for my company

   7 votes

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   Under Review  ·  1 comment  ·  SMS/Text  ·  Delete…  ·  Admin →
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3. want to be notified when text is undelivered ,through an icon

   Background: Notifications for Undelivered SMSProblem: Customer is not getting a notifications on the main screen for undelivered SMSSteps to Reproduce:1. Launch O@H Desktop app2. Send SMS (Example: 7016535315)Actual Behavior: He needs to open the SMS thread in order to check if the SMS is sent or notExpected Behavior: He wants to get notification pop up on the main screen of the app or PC for any undelivered SMSAdditional Info:- For Tier 3 escalation as a FEATURE REQUEST

   5 votes

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4. Phone like experience for RingCentral App Text Messaging

   The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only sees what they want to see. I for one only want to see the customers message on the left of a screen with a unique background color and my texts on the right of the screen in a different background color. I do want to see my callerid so I can be sure that the customer is communicating with the right number. Also I prefer to only see the customers name at the top of the thread much like my smart phone experience.

   The old windows RingCentral App that is about to be retired has a very pleasing Smart Phone like text messaging that the new RingCentral App does not offer. Please allow for the New RingCentral App to be configured by the user so the user only sees what they want to see. I for one only want to see the customers message on the left of a screen with a unique background color and my texts on the right of the screen in a different background color. I do want to see my callerid so I can be sure that the… more

   4 votes

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5. Honor Opt Out for P2P SMS

   Robert Half wants to enable SMS for all users and have any customer able to opt out to SMS which should then be honored for every RC extension. If one of their clients requests to stop SMS, than nobody at Robert Half should be able to SMS that number.

   7 votes

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6. SMS texts to go to different users based on custom routing schedule

   Hi right now the phone calls are set to go to my assistant Melissa 5 days a week. But on her days off, they go to my other assistant Tania. This is set up through a custom routing schedule. WE NEED THE SAME CAPABILITY FOR TEXT MESSAGES TO BE AUTOMATICALLY DIRECTED TO THE PERSON ASSIGNED TO ANSWERING THE PHONE. I am a realtor and most of our business is done through text. Thanks

   7 votes

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7. Option to Disable Group SMS please

   Customer would like to block the ability to send SMS messages to more than one recipient. They would like the ability to block both "Group" texts but also sending a single message to more than one separate recipient.

   3 votes

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   Under Review  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
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