Add the ability on O@H to use the main company number as the outbound SMS number for all users.
Background: Customer asking to add the ability on O@H to use the main company number as the outbound SMS number for all users on the mobile app.
Problem: Unable to use the main account number as the outbound SMS id if NOT logged in as operator extension.
Steps to Reproduce:
1. Login to O@H mobile application using direct extension (not operator)
2. Compose new SMS
Actual Behavior: If they are not logged in as operator extension, they can't use the main number as the outbound SMS id.
Expected Behavior: Would like to be able to use the main number as Outbound SMS id when logged in as any user on the account.
Additional notes:
- If logged in as operator extension and use the main number as Outbound SMS id, it works.
- SMS feature is enabled on the main account number
Jim Argie
shared this idea