391 results found
-
Able to access other Users messages and faxes
Ability for one extension to access another extension’s messages and faxes when the user is unavailable or on leave.
4 votes -
use company main phone number as default number for all extensions when texting/messaging
use company main phone number as default number for all extensions when texting/messaging
1 vote -
Option to turn off regular SMS if Beetexting is already added in the account
If Beetexting is already added in the account the customer should have the option to turn off the regular SMS
If the customer added Beetexting, the regular SMS duplicate the message, which is a normal behavior. But cx want to have the option in the settings to turn off duplicate SMS
2 votes -
I want to ensure that we have a backup of the chats. if an user lost their chat history, that is very helpful to retrieve those chats.
I want to ensure that we have a backup of the chats. Some of our users have lost their chat history, and it's impossible to retrieve those conversations. Having a chat backup option would be beneficial for users, allowing them to recover their data.
3 votes -
allow users to reorder text templates once entered
It would be nice to be able to reorganize any text templates in the list. LIke being able to drag and drop more used texts to the top and less used to the bottom.
2 votes -
reply to specific texts in the conversation
The ability to reply to a specific text within that same thread, to clarify what your response is directed to (like normal smart phones e.g. iphones, etc)
10 votes -
Very limited features available on Phone App via Text, but they're available via message (Internally)
On the RC Phone App if you go to Messages & message an employee you have the below options, but you don’t have these options when using Text in the RC App. • You Can like the message • You can Edit the Message • You can reply with Emojis None of the above options are available when using Text on the RC Application. I would really prefer someone to contact me directly to discuss this issue 1-305-610-3698
1 vote -
Auto messages for none saved clients vs saved
If a new number calls that is not saved, you can have it auto set up texts that go to them. As well as a separate section for clients saved. I use this for my business and it would be helpful for clients that have not been saved yet that I can not get to yet. But I do not need the text for new clients to go to those already saved who are my existing ones.
1 vote -
Feature Request: Administrator Control for SMS Opt-Out List
Feature Request: Administrator Control for SMS Opt-Out List
Problem Statement: RingCentral provides an essential feature that allows customers to opt-out of receiving SMS messages by simply replying either one of the following keywords (depending on the implementation): STOP, UNSUBSCRIBE, QUIT, CANCEL, END, REVOKE, OPT OUT.
While this automated system works reliably in most cases, there are rare situations where an opt-out might not be recorded correctly in the RingCentral account. This can lead to your customers continuing to receive unwanted messages, causing frustration for them and potential compliance issues for your business.
Currently, if an automatic opt-out fails, RingCentral administrators…
1 vote -
Outbound SMS Phone Number in Contact History - Contact Center
Sending outbound SMS messages - when we send an outbound SMS message it does not display the customer phone number in contact history but instead displays a random-looking string of characters. It would be excellent if this were modified to instead show the customer's phone number instead of the random character string.
1 vote -
sync beetexting text messages to ringcentral app
This could help us check if my coworker already replied to our customers.
3 votes -
Keep file name of attachment on SMS instead of renaming the upload
Users receive uploaded attachments on SMS messages renamed to a random string of numbers that look suspicious and unrelated to the SMS message that was sent as part of the campaign/message that was sent and may not open the file that has the information that they need to review. It would be better if the attached file retained the file name that it was uploaded with so they know it is intended to go along with the text message.
2 votes -
Ability to edit the opt-out message in the approved campaign
Hello, currently the opt-out message that I am given the option of adding to my texts says "Reply STOP to opt out of these texts." I would like to add to the message the Spanish translation of that text. Please let this be an option in the TCR. Thank you!
2 votes -
Option to delete messages or multiple messages
It would be beneficial to introduce a feature allowing users to delete multiple messages or entire chats simultaneously, rather than deleting them individually. This would save time, especially for users who need to clean up or manage their chat history more efficiently.
9 votes -
Ability to send and receive MMS for Canada customers
Ability to send and receive MMS for Canada customers
2 votes -
Make the SMS ID show the same name as the CALLER ID
Right now the SMS / TEXT id shows only the phone number. So people opt-in for SMS / TEXT messages and then they see a number that they don't remember. If you ask for my CALLER ID to show what I type, then it should apply to the SMS / TEXT as well if I desire it. This feature works on your personal phone when SMS / TEXTing.... also works on WhatsApp and other texting apps, why not here?
2 votes -
remove spam feature
Remove the spam feature as I am in a business that I have to let customers know balances especially when they are texting me and asking and if I reply to the question they ask, I am blocked.
1 vote -
Disable sms for main company number
Customer would like to block incoming sms for main number and only allow sms for direct lines
2 votes -
Text message templates
Hi, it would be great to have the ability to sort / Re - order the Text message templates.
1 vote -
Support for Hyperlinked Text in SMS/MMS Messages
I would like to request the ability to send hyperlinked text (i.e., clickable anchor text) in SMS or MMS messages sent through the RingCentral app.
Currently, RingCentral supports sending raw URLs (e.g., https://example.com) via SMS. While these URLs are clickable on most modern devices, they often appear lengthy, messy, and not user-friendly — especially when communicating with clients or customers.
The goal is to enable a cleaner experience where a custom label or anchor text can be used instead of displaying the full URL.
4 votes
- Don't see your idea?