551 results found
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Automated SMS for Calls Abandoned During IVR
A trigger for an IVR menu is needed to be used for automated workflow responses.
Currently, the only available workflow trigger that works with an IVR is Call Received.
However, when callers reach the IVR and hang up without selecting any key presses, the calls are not marked as missed. Instead, they are marked as accepted, which is why the Missed Call trigger is not applicable.
The disadvantage of using the Call Received trigger for an IVR menu workflow is that an SMS is sent immediately every time a caller reaches the IVR, even when the caller may simply hang…
1 vote -
Keep SMS in shared inbox for all users to see for Call Queue Booster
Keep SMS in shared inbox for all users to see for Call Queue Booster even after the SMS is seen by any user
1 vote -
RingCentral SMS integration with HubSpot to include photo-only messages.
Currently, text messages that contain only photos are not logged into HubSpot. It would be beneficial if these messages could be logged, and ideally, the content of the screenshots could be integrated and displayed within HubSpot directly from RingCentral SMS.
Business Impact:
Ensures all customer communications, including image-based messages, are fully tracked in HubSpot.
Provides a complete interaction history for agents and account managers.
Reduces the risk of missing important visual information shared by customers.
13 votes -
SMS usage threshold notification
Allow SMS usage threshold notifications (e.g., 80%, 90%, 100%) to be sent to selected users or all users who are consuming the SMS allowance, rather than only to the Super Admin.
1 vote -
Group SMS - Enable the ability to see all replies from internal numbers in a Group SMS thread that involves an external number.
Use Case:
Currently, when multiple internal users reply to a group SMS with an external contact, not all internal replies are visible to the group. This makes it difficult to track communications and follow up effectively. Having a centralized view of all internal responses would improve collaboration, reduce missed messages, and streamline communication with external contacts.Benefit:
Improved visibility of internal communications
Reduced chances of duplicated responses
Enhanced team collaboration and accountability
6 votes -
RingCentral SMS/ MMS content policies
Ability to send unfiltered words related to SHAFT Categories without being tagged as SPAM
1 vote -
Show Shared SMS previews on lock screen notifications
Please show detailed information and previews of Shared SMS on the lock screen notification. Message previews are displayed for direct SMS on the lock screen.
3 votes -
Allow SMS in AI Receptionist to Be Sent from Extensions Other Than the Super Admin
Summary:
In the current implementation of the AI Receptionist (AIR), the SMS messaging feature is restricted to using only the super admin extension as the sending number. This limits flexibility and usability for organizations that require communication to be routed through other user extensions or departments.Current Behavior:
When accessing the “Send Text Message” feature within the AI Receptionist, only the super admin extension is available as the sending number.
There is no option to select or assign another user extension or number.
Requested Enhancement:
Provide the ability to select from a list of eligible user extensions or direct numbers…
19 votes -
Ability to received email notification for failed SMS.
Does RingCentral have the ability to send an e-mail notification to the user if a SMS message fails to send? I see where the user can be notified if a SMS is received.
13 votes -
Copy Text from Image/MMS
We receive order requests based on certain types of equipment and our customers text us the photo of the equipment nameplate. To avoid user error when typing in the model/serial number into our ERP system it would be extremely beneficial to be able to copy specific text from an image and be able to paste that into the associated field in our ERP. See image.
1 vote -
Image Rotation/MMS
Ability to rotate images within the app. At times we receive photos that are sideways or even upside down. In order to view it, right side up, the image has to be downloaded and opened in an external app.
1 vote -
Auto Refresh for SMS Activity
When viewing the 'Shared' inbox for SMS, user must continuously refresh the screen manually in order to get updated content of other users activity within the Shared inbox. It would be nice to have the activity automatically show for all users when it happens.
1 vote -
move direct message to shared inbox
Move messages from direct tab to shared inbox
3 votes -
Download old SMS
Ability to download SMS that was deleted when it reaches 5000 as per Data Retention
2 votes -
Outbound SMS Notification
wanted is to set up a notification for outbound SMS turned on and also wanted notified all the emails that is attached to the extension who reply back to the email
5 votes -
add a condition in the workflow builder to identify if the caller is in my personal contacts list
Currently in the workflow builder templates there is a template for Voicemail autoresponse:
Automatically respond via SMS to customers who leave a voicemail. However as the website specifies it's not appropriate to send SMS messages to those who haven't opted in. I'd like to add a condition in the workflow builder to identify if the caller leaving the voice message is in my contact list. If they are, they most likely have already opted into messaging.1 vote -
Incident Notification Emails: Include affected Carrier name in SMS Service Status updates
Current Incident Notification Summary says customers may be experiencing delays or failures with SMS messages "when sending to a specific carrier"
It would be far more actionable if you included the name of the specific carrier(s) affected
2 votes -
Ability to fix the text wrapping bug when sending SMS to iOS
Ability to fix the text wrapping bug when sending SMS to iOS
1 vote -
Manual Opt-Out option for SMS in the RingCentral app
RingCentral should provide the capability to manually opt out a number directly within the RingCentral app’s text tab and settings upon verbal request from clients or customers. This functionality would greatly enhance convenience for business owners and their customers by enabling them to efficiently and promptly process opt-out requests.
15 votes -
Display Full Date (MM/DD/YYYY) for Current-Year Text Messages on the Desktop App
Currently, the RC desktop app displays only the time for text messages received today (e.g., 6:32 AM) and only the month, day, and time for messages received earlier in the current year (e.g., 7/9 3:00 PM). The year is omitted from the timestamp.
The RC mobile app is working fine with the MM/DD/YY format. Please do this on the RC desktop app as well.
Requested Enhancement:
Add an option or update the default behavior so that text messages on the desktop app display the full date and time using the MM/DD/YYYY format (for example, 07/09/2026 3:00 PM), including for messages…1 vote
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