5 results found

1. SMS RingGroup

   WM needs the ability to text to a Ring Group
   Currently: Call queues can receive SMS messages. You can assign a SMS recipient to the call queue. But it can only be one user on the system. User can then send or receive to any number assigned to that call queue but this is not what WM is looking for.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
   Already Exists  ·  AdminMarijn (Director, Product Management, RingCentral) responded

   SMS Booster license will allow users to share the call queue SMS inbox.

   This will allow any user configured as a recipient on the shared inbox to see and respond to the message.

2. Automatically enable the SMS auto reply during after hours on the Workflow Builder

   Currently, when it's after hours we have to manually enable the After hours SMS auto reply and then disable it the following day. It's very hard when you are away from your desk to manually do it. Requesting the feature that it should automatically apply if it's after hours and turn off during business hours.

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →
   Already Exists  ·  AdminByrne (Group PM, RingCentral) responded

   We are slightly confused by the report. The after-hours autoreply template permits one to set the schedule during which the workflow will run (see screenshot).

3. Sharing of SMS allotment with other users

   Sharing of SMS allotment with other users so that the allotted SMS in the account can be maximize

   1 vote

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Already Exists  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →

4. Send bulk messages

   We need to be able to send messages to our entire team. More than 10 people. 20 would be ideal.

   2 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Already Exists  ·  0 comments  ·  SMS/Text  ·  Delete…  ·  Admin →

5. External Group Text Messages

   The ability to send group text messages to external receipients just like you can do with Google Voice.

   6 votes

   Vote Vote Vote Vote

   We're glad you're here

   Please sign in to leave feedback

   Signed in as (Sign out)

   Close

   Close

   Vote

   We’ll send you updates on this idea

   Already Exists  ·  1 comment  ·  SMS/Text  ·  Delete…  ·  Admin →