155 results found
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Allow fingerprint sign-in for the Ring Central mobile app
I want the option to sign into the Ring Central mobile app using the fingerprint sensor on my smartphone.
3 votes -
Disable custom schedules for users
Ability to disable the custom schedules for Users.
Disable users from setting up their own custom schedules because this is causing them to be taken out of the phone system when they are not suppose to be out of it.
4 votes -
Mandatory Queue Selection & Disable Preselected Queues for Agents
Customer requires agents to select which inbound voice queue they are assigned to at the start of each session. The current RingCX behavior automatically preselects queues based on the agent’s previous session and admin configuration. There is no native option to:
Force agents to choose a queue before handling calls
Disable preselected/default queues
Requested Feature / Enhancement:
Add a configuration option to require agents to manually select a queue at session start
Option to disable default/preselected queue selection
Enforce queue selection at the session level to ensure correct queue assignments
1 vote -
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
Ability to remotely configure the Yealink W76P to set up a direct transfer without an announcement
1 vote -
Turkish Language in RC App Settings
Please add Turkish language to app settings and captions CC for calls. Thank you!
2 votes -
Main Number as the texting ID for multiple users
for multiple extensions to use main number as their text id
20 votes -
Additional Verification for Forgot Password Requests
Description:
Currently, anyone who knows a company’s main RingCentral number can trigger a “Forgot Password” request via service.ringcentral.com. This sends a password reset email to the account’s default admin or system mailbox. If repeated or intentional, this can become a nuisance and may overwhelm the admin’s inbox.Proposed Enhancement:
Implement an additional verification step before sending a password reset email to the admin.
For example, require a security code or PIN that is known only to verified account members.
The code could be set by the admin and shared only internally.
Only after successful verification would the system send the…1 vote -
I WOULD LIKE TO HAVE A DIFFERNT RING TONE TO DISCERN WHICH NUMBER A CUSTOMER HAS DIALED IN ON
I would like to be able to discern which number a customer has dialed in on. If a customer dials my number I would like a different ring tone than when the customer dials in on the general number.
1 vote -
Feature Request: Display Company Name for Incoming Calls on Multi-Account Setup
I work for a parent company that oversees three separate "child" companies, each operating its own RingCentral account. We have this structure in place for accounting purposes, ensuring that each company is paying for its own phone service.
At times, I am responsible for receiving calls through the RingCentral app across all three accounts. While I have no issues switching between accounts for outgoing calls, I have encountered a challenge with incoming calls. Currently, when I receive a call, I have no way of knowing which company's phone is ringing as the caller ID simply displays "RingCentral Call."
To improve…
8 votes -
Closed captions in video attachments / video player
As someone who is hard of hearing, I need to be able to view closed captions when a video attachment is shared in a message.
4 votes -
Ability to disable or hide the workflow builder feature in RingCentral app
We would like the ability to disable or hide the Workflow Builder feature within the RingCentral app. Administrators should be able to apply this restriction to the entire organization or specific user groups.
1 vote -
Endless Notifications
My team uses direct messages regularly. As a fully remote team, it's a staple for our communication repertoire. Also, this idea probably sounds counterintuitive to the trend of reducing "noise", however, as an autistic person, I tend to get very focused, sometimes hyper-focused, on whatever I'm doing and entirely miss messages to me. This frustrates teammates as well as myself because as a fully remote team, it is expected that you respond to a direct message pretty quickly. RingCentral does not have any accessibility options to handle this, and the ones for Windows are insufficient. I know I could flash…
1 vote -
Passkey Support
Passkeys are the most secure and user friendly option to ensure secure authentication. This has meanwhile become a defacto standard and is adopted offered by many vendors and is expected to be available by users.
2 votes -
Clear Account-Type Identification & Super Admin Use of Own Password to Access User Voicemail
After migration process the portal may have some limitations on how to identify if old or new account
the old has feature that new hasn't and it goes vice versa. Following the recent account migration process, users and support teams are encountering difficulty determining whether an account is using the old configuration or the new one. Both versions contain features that the other does not, and that is old has a way to use the pin of the user but, the new can only use the user's log in password. This creates complexities during troubleshooting, configuration updates, and customer interactions.1 vote -
Use SSO in combination with Multi-Factor Authentication
Use SSO in combination with Multi-Factor Authentication
2 votes -
Manager Queue Slider Option
I would like the option to "Allow Managers to Change Their Queue Status" in much the same way the option for members exists.
1 vote -
Disable free accounts on specific domains
Admins want to block their users from creating a free account using their company email address.
17 votes -
Remove role limitation if only selected extension(s) is having an issue
Ability to perform troubleshooting with a live agent without super admin's access as long as the user/caller can authenticate their own extension.
1 vote -
option for ASE CHAT SUPPORT
option for ASE CHAT SUPPORT
1 vote -
Display Both "Engagement" and "Scorecard" in RingSense Interactions View
Request Summary:
The customer would like the ability to display both the Engagement score and the Scorecard score simultaneously in the Interactions view within RingSense.Current Limitation:
At present, the “Score” column in the Interactions view only supports displaying either Engagement or Scorecard, but not both at the same time. This limitation requires users to toggle between views, resulting in a fragmented user experience.Customer Need:
The ability to view both scores side by side is important for teams analyzing call quality and agent performance comprehensively. Engagement provides insight into customer interaction levels, while the Scorecard reflects adherence to evaluation…2 votes
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