155 results found
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Pop Out Message, Text, Fax, Video, etc.
The option to Pop Out each of the communication methods. EX: If I'm writing text messages and need to respond to a Message, I have to leave the texting window and bounce back and forth. Adding the individual Test Thread like a Message or Team would be a great start!
1 vote -
Ability to use one email to activate multiple user/extension
Ability to use one email to activate multiple user/extension
Is there a way I can use the same email for 2 users
8 votes -
voicemail drag and drop
Be able to drag-and-drop feature for voicemail transfer between extensions in the admin portal. This would streamline the process of moving unread voicemails, making it more intuitive and efficient for administrators.
7 votes -
Ability to show incoming caller ID to a specifi extension when calls are set to ring to multiple users phone
Ability to show the incoming caller ID to a specific extension when calls are set to ring to multiple users' phones
1 vote -
Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.
For Two-factor authentication (2FA), if a user successfully logs in with password and 2FA and this same user closes the browser, once the same browser is re opened for the Admin Portal, it will not prompt the log in and 2FA instead it will fully log in the user. Please have it so Two-factor authentication (2FA) always kicks in regardless if the user sign out successfully or just closes the browser.
3 votes -
Receive call with code
A feature in which Ring Central number can receive calls with security codes implemented by other carriers
9 votes -
Allow Direct Number Assignment to reach the Dial By Name Directory
Hello!
Would it be possible to allow us to assign a direct number to reach the Dial By Name Directory please?
4 votes -
Change "Voicemail Greeting" to "Voicemail Message"
Modify the description "Voicemail Greeting" to instead display "Voicemail Message". Our users routinely mistake "Call Greeting" for "Voicemail Greeting" and we end up having users that have a voicemail message play before the call is connected, causing confusion for callers. Most of these mistakes happen when attempting to modify the Voicemail Greeting via the administrative settings over the phone. Modifying the description on both the admin portal, and the admin settings over the phone could be a simple way to avoid further confusion.
2 votes -
Ability to know the user who downloaded the call recordings
Ability to know the user who downloaded the call recordings
5 votes -
Single number and multiple logins
Do we have the capability within RingCentral to facilitate a single login for multiple users? This requirement is for the Operations team. We prefer not to have multiple numbers, as we expect both inbound and outbound calls to be managed through a single number, which will be handled by the available team member.
4 votes -
Custom Roles for Message Only Extension
Custom Roles:
Customer would like to have the ability to give permission to a user to access the message-only extension without having access to the entire group settings.3 votes -
AI agent should be able to speak slower
AI receptionist should be able to create a setting that he/ she can talk slower
3 votes -
Presence sync with Microsoft teams sign in multiple tenants
The ability to Sign in presence sync with Multiple Tenants. Only one can sign into one Microsoft tenant at for presence sync.
2 votes -
Option to manually switch service
When RC App is having intermittent connection issues, provide an option to manually switch servers, allowing users to connect to a different cellular service during service disruptions.
1 vote -
Bulk Enable Use Email to Log In
Requesting a bulk template to enable using email to log in. This would save time rather than going to each user's extension.
2 votes -
Extend the duration of on demand call recording and automatic call recording in server.
Extend the duration of on demand call recording and automatic call recording in server so that we can still have access and back track the recordings.
16 votes -
call recording downloading 30 days in one page/sheet
The customer is looking for a way to download the call recordings for 30 days in a single page, rather than downloading one page at a time for each day's recordings.
3 votes -
Option to see user's personal password (super admin access)
I need the employees' personal RingCentral passwords.
3 votes -
Change to a different extension on RingCentral App
It would be great if I could log in on my other extension on my RingCentral App but by just clicking change extension on my profile and having the options there without needing to log out on the app and logging in with a different extension's credential
2 votes -
Prefix Matching in type to search box.
Currently when typing in the search box for texts , calls, contacts, etc.. it searches for the data in random .
That type of search filtering, where the results must match the typed characters in the exact order you entered them, is often referred to as:
* Prefix matching: This is a very common term, especially in computer science. It means the search results must start with the sequence of characters you typed.3 votes
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