860 results found
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Route to External Numbers when members are available, but no members answer or all members are busy or unavailable
Allow for the option to "Route to External Numbers" when members are available, but no members answer or all members are busy or unavailable.
2 votes -
Ability to Delete Other Users SMS History
Ability to delete text messages of other employees without logging into the employee's account.
1 vote -
Automatically stop recording voicemails or pause after 30 seconds of silence.
I suggest improving the level of control on the call recording features, to be able to enable settings like automatically stop recording voicemails or pause after 30 seconds of silence, this will help to improve the call analysis and remove calls where there was no interaction.
1 vote -
Adding custom rule in user call handling templates/Custom rule template
The Customer have multiple users (500) on the account, different sites with each call queues. The Customer wants to have an easier way in adding the custom rules per user.
Currently, the User call handling template option does not include a custom rule.
We've also checked User settings. There's no option to just include the Custom rule alone and when adding a rule, it does not include "Calling me at".8 votes -
Include Synced Contacts (Microsoft, Google) and Company Directory as Personal Contacts for Screen Calls
For the current settings for the screen callers, the dropdown for "Ask for a name when" has "Not in contact list", which only exempts the personal contact list. It would be helpful if the synced contacts from Microsoft/Google were also included in this, so they wouldn't have to announce each time they call in to RingCentral users. The same goes with internal users.
1 vote -
additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous
Currently, in the admin portal, when a customer selects “Verify Email Uniqueness”, the system checks whether the email is already associated with another extension. If the email is found to be in use, we’re given the option to edit and update the email on the existing extension to make it unique.
We would also like to have an additional option: when the system detects that the email is already linked to another extension, provide the ability to delete the previous account directly from this prompt.
1 vote -
Check older voicemails that have already been deleted due to the new ones overwriting them
Customer requesting an option to check older voicemails that have already been deleted due to the new ones overwriting them.
1 vote -
Call origin
Is there a way that ring central can flag the origin of a call? We have 2 numbers pointing to our reception (from 2 different websites) and would like to know where each call is coming from
1 vote -
AI Receptionist for BT
BT should add AI Receptionist to make call handling smarter and more efficient. It would give customers fast, professional help 24/7, even outside business hours.
2 votes -
1 vote
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Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
1 vote -
Exported SMS Log Should Have the Inbound SMS Recipient Name
When you export SMS logs, while the recipient name always appears for inbound SMS on the Admin Portal, it is not showing on the exported file. It should' be consistent and it should always have the users' names.
3 votes -
Limit the fax feature and outbound calling of other numbers that is assign in 1 extension
Customer would like to add more numbers in 1 ext but limit the fax feature and outbound calling of other numbers that is assign in the ext. Some are for fax only and some are for outbound calling only.
2 votes -
call recording time on server
Hello, due to privacy purposes and confidential client information being stored on your server, we request all call recordings to be deleted that are older than 24 hours.
2 votes -
Option to add a call queue extension as co-recipients to message-only extensions in admin portal
It would be helpful to have a call queue available option as co-receipients in Message-only extension under Voicemail & Notifications. Admin portal system only shows users extension as available option.
1 vote -
Reduce the wait time in the ring settings
Phone is currently ringing 5-7 times before an agent can answer. What can we do to make sure to answer faster? I guess I want to go over a couple things.
1 vote -
Caller Identification for Forwarded Calls
Description: (User Call Handling)
We would like to request a feature that allows the receiving party of a forwarded call to be notified of the original extension or number the call was intended for including the caller ID. This would help users understand the call’s origin, especially in environments where multiple lines or departments forward to a shared destination.Use Case:
When a call is forwarded—whether through call forwarding rules, ringgroup routing, the final recipient currently has no visibility into which extension originally received the call. This can cause confusion, delays in handling the caller, and difficulty in providing proper…1 vote -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
1 vote -
Emergency address per location
Emergency address per location:
We’re setting up Automatic E911 and need to add our Ethernet switches as location sources. According to RingCentral’s documentation, we should be able to go to:
Phone System → Emergency Calling → Automatic Location Updates → Switch Map → Add Switch,
and then enter the chassis ID (MAC), port, and assign the Emergency Response Location.However, in our Admin Portal, the Switch Map tab and related Automatic Location Updates configuration options are not visible at all. We also do not see the toggle for Enable Automatic Location Updates for Compatible Desk Phones under the Status tab.
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1 vote -
User Group - Select More then 10 Users
When creating a new User Group allowing the ability to select more then 10 users at a time.
When trying to add members to a call queue for example, you are able to select "Show X" and select up to 200 users, I am wanting the ability to do the same for User Groups.
1 vote
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