1188 results found
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Implement a 30-Day "Recycle Bin" or Restoration Window for Automatically Expired Video Recordings
Currently, when a cloud video recording reaches its 1-year automated retention limit, the raw media file (.mp4) is immediately and permanently purged from the servers with no path for administrative recovery, even though text metadata remains visible.
1 vote -
Option to have List of Group Users read off in an IVR menu
Customers can record a custom greeting, but if the group members change, I would need to re-record the greeting. It would be helpful if there is a native "dynamic list" toggle that automatically reads out the current names of a group's members.
3 votes -
FILTER DAYS OF THE WEEK
Request to add an option to filter working days only for a selected month. The feature should allow users to retrieve call data specifically during the company's business hours.
2 votes -
Ability to Retrieve or Restore Accidentally Deleted Live Analytics Dashboards
We would like to request a feature that allows administrators to retrieve, restore, or recover accidentally deleted Live Analytics Dashboards in RingCentral Analytics. Currently, once a dashboard is deleted, there is no available option to restore it or identify the owner of the deleted dashboard.
Having a recovery option, recycle bin, audit log, or backup history for deleted dashboards would greatly help administrators avoid permanent data loss and improve overall account management. This feature would also enhance operational efficiency and provide better protection against accidental deletions.
2 votes -
Reset and Assign Feature in Admin Portal | Default Checkbox Change Request – Outbound Caller IDs
Default Checkbox Change Request – Outbound Caller IDs
When I perform a reset and assign it to a user, the checklist automatically has “Outbound Caller IDs” selected by default.
Can I request that this checkbox be unchecked by default instead?
This is creating confusion because we sometimes miss unchecking it, which resets the outbound caller ID to the main company number. As a result, we are receiving calls to the main number unintentionally.
Making this change would help improve and streamline our onboarding and offboarding process and make it more efficient.
2 votes -
Add Call Routing Diagnostics to Identify Why Calls Are Not Offered to Available Agents
Summary
Add a diagnostic feature that identifies and displays the reason why an incoming call was not offered to agents who were in an Available status.
Background
There are cases where agents appear to be available, but incoming calls are not presented to them. Currently, it is difficult to determine whether the issue is related to agent availability, routing logic, configuration, capacity limits, system behavior, or another condition.
For example, SIP signaling may show that a call was successfully established or processed, but there is no visibility into why the call was not distributed to available agents.
Requested Enhancement
Provide…
1 vote -
Rework Caller ID
Caller ID is very segregated at present.
Suggest that by default, any user within an account should be able to use any Caller ID on that account, regardless if it's a company number, site number so forth.
This should be paired with an extension level ability to allow/disallow Caller ID.
Current state, if a user is not part of a queue or a particular site, they cannot use Caller ID attributed to those objects outside of their "bubble". One workaround is that the number is pointed to auto receptionist and a custom rule put in place; this adds administrative complexity…
2 votes -
Add the ability to include and download MAC addresses in the User List report, alongside existing user information.
I would like to run a user list with first name, last name, extension, DID, location, and MAC address assigned to the phone.
8 votes -
Regarding Voicemails
Regarding Voicemails (VM): I have multiple employees who return voicemails and I do not want them erased. Currently, there is no feature or way to document when a VM is "completed" or "returned" or "left message with". I would appreciate something like this be added. Thanks
1 vote -
Select users bypass all call recordings
Please add being able to select certain users to by pass all call records no matter who they call.
Especially internal calls, if the CEO or Owner call someone there calls shouldnt always be recorded.1 vote -
Be able to whitelist more than one number at a time
Please make it be able to whitelist numbers more than one at a time in Spam and Block numbers.
1 vote -
Add the option to route calls to voicemail for Spam call handling
Add the option to route calls to voicemail for Spam call handling
1 vote -
Ability to enable video call recording while answering a call queue call
Screen Agent is working when you subscribe to Contact Center. We wanted to enable a feature where, when a user/extension receives a call queue call ( REX License), they can enable video call recording using their RC app.
1 vote -
Enable Number Selection for Special Order Area Codes
Problem Statement
Currently, when a customer requests an area code that is sold out in our standard database (e.g., 770 in Morrow, GA, or 937 in Fairborn, OH), the Telco Team must place a special order directly with partner carriers. Because the partner carrier automatically assigns the available numbers to RingCentral, we are unable to provide the customer with a preview list of phone numbers to choose from. Customers are forced to accept a randomly assigned number blindly.
Use Case
Business customers frequently want to pick a "good number" for their local branches rather than settling for a random sequence.…
1 vote -
AIR forwards call to designated voicemail box
AIR forwards call to designated voicemail box if the caller mentions I want to leave a message or if no one is available. Currently there's no option in transfer by context that forwards to a specific voicemail box
1 vote -
Change voice prompt for "You have made an invalid selection"
Change the default messages that play when someone presses an invalid input in the IVR menu.
2 votes -
Improve Visibility of Cloud Connect Routing Configuration During Troubleshooting
During troubleshooting, it was not immediately apparent that the affected DID was configured to use Cloud Connect. This led to extended investigation into network, endpoint, and audio-related causes before the Cloud Connect routing path was identified as the source of the call delay. Add clearer visibility or indicators that show when a number is using Cloud Connect so support engineers and administrators can quickly identify the routing configuration and determine whether it may be contributing to call flow or latency issues.
1 vote -
After-Hours Schedule Display Clarity
The current "After hours" summary UI displays Mon, Tue, Wed, Thu, Fri after 4:30 PM. We find this confusing because it visually omits Saturday and Sunday, leading us to believe weekends are not covered by after-hours routing (even though they are functionality-wise).
Please update the UI text/visual summary to explicitly state weekend coverage (e.g., displaying Mon–Fri after 4:30 PM & All Day Sat–Sun) so users don't have to guess whether weekends are included.
1 vote -
Option to Disable Call Waiting Beep on Call Queue
Feature Request: Option to Disable Call Waiting Beep on Call Queue
Description:
Please add an option to disable the call waiting beep for agents in a call queue. While call waiting would remain enabled, removing the audible beep would help reduce distractions during active calls while still allowing agents to receive incoming calls.5 votes -
Reduce Ring Interval Duration from 5 Seconds to 3 Seconds
Request to add an option to reduce the call ring interval from the current 5 seconds per ring to 3 seconds per ring.
This would allow organizations to configure faster ring cycles for improved perceived responsiveness, especially in high-volume or customer-facing queues, while still retaining the existing 5-second default for standard use cases.
2 votes
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