1015 results found
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Improved Caller ID Display for Incoming Calls
To modify the display settings so that the caller ID name of the calling party is shown above the calling number during incoming calls, with a preference for flexibility in configuring how the information appears (e.g., caller name above caller number).
Desired Outcome:
Caller ID name should be displayed above the calling number, and the number should be displayed directly below the name.
Improve the flexibility and clarity of the display settings to allow for proper customization without the display issues currently being encountered.21 votes -
Option to see users with 120 days no usage in the Analytic
Customer would like to have the ability to see option(s) in Analytics for users with no usage for a certain number of days; as well as can generate report for the same
1 vote -
Customize callback request recording
Customize callback request recording
2 votes -
caller place on hold for atleast 30 secsthe caller gets automatically routed to main line
If the Receptionist or the users places the caller on hold for 30 seconds, the caller gets automatically rerouted back to the main incoming line
3 votes -
Edit call back announcement for call queue
Enable to customize the request call back announcement for call queue.
1 vote -
Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Feature Request: Allow Admins to Delete Analytics Data Before the 6-Month Retention Period
Summary
Provide administrators with the ability to manually delete analytics data before the default 6-month retention period when the data is no longer needed.Description
Currently, analytics data is retained for a fixed period of six months, and administrators do not have the option to remove this data earlier. In some cases, organizations may no longer require specific analytics data and would prefer to delete it before the retention period expires.Adding an option for administrators to manually delete analytics data would provide greater flexibility in data…
1 vote -
Allow to see when a user logs out via the audit trail
Customer is looking to see the audit trail show when an agent logs out. There is an ability to see when they login but to ensure folks are logged out prior to PTO would benefit greatly
2 votes -
Increase Direct Export Limit for Admin Portal Call Logs beyond 1,000 Rows
Currently, the "Quick Export" feature in the Admin Portal Call Log is hard-capped at 1,000 rows. For mid-to-large sized organizations, 1,000 calls can represent less than an hour of activity, forcing Admins to perform multiple, fragmented exports or navigate away to the Analytics "Delivery" settings for a background report.
Increasing this limit (to 5,000 or 10,000 rows) would significantly improve administrative efficiency by:
Reducing Friction: Allowing for immediate data analysis without waiting for an emailed report link.
Improving Audits: Streamlining the process for billing verification and high-volume troubleshooting.
User Experience: Providing a more modern, scalable reporting tool that matches the…
1 vote -
Add the information of when an extension got disabled
We would like to request a feature where Super Admins receive an automated notification whenever a user extension is activated or deactivated.
2 votes -
Call transcription Inquiry Trying to find if we could turn it on for individual users by an admin in BULK Expectation - Should have an opt
Call transcription Inquiry
- Trying to find if we could turn it on for individual users by an admin in BULK
Expectation - Should have an option in Admin Portal to enable Bulk enabling of transcription just like how CALL RECORDING is being enabled for users
- We want to be able to download the transcription - as an admin
Expectation - In call logs, aside of the call details and recording, there should also have a column for the call's transcription
1 vote -
CALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
ALLS to UC Phone numbers that are set as CCRN should show logs in RC/UC too
This is working when numbers are cloud connect but not in numbers assigned as CCRN
Need to see the logs in reporting and analytics
1 vote -
Auto-Connect Calls in IVR Menu When No Option Is Selected
We would like to request an enhancement to the IVR Menu extension.
Currently, if a caller does not select any option, the IVR repeats the prompt three times and then disconnects the call. We are requesting a feature that would allow calls to be automatically connected or forwarded to a designated extension if no menu option is selected within a configurable time frame.
This enhancement would help prevent dropped calls, improve the caller experience, and ensure that callers are still assisted even if they do not make a selection.
Thank you for considering this request.
2 votes -
Reports for incoming calls declined by the users using the 'Declined' button in the RingCentral app or deskphone
Reports for incoming calls declined by the users using the 'Declined' button in the RingCentral app or deskphone
1 vote -
Additional Number Port In Columns
It would be so valuable to see two new columns in the Number Port In page. One being 'Site' and the second new column being 'Number(s)'.
1 vote -
Disable users making calls or texts outside of TCPA hours
We would like to request a feature that allows administrators to restrict users from making outbound calls or sending text messages outside of TCPA-compliant hours (typically 8:00 AM to 9:00 PM local time of the recipient).
This feature would help ensure compliance with the Telephone Consumer Protection Act (TCPA) by preventing accidental outreach to contacts during restricted hours, reducing legal risk and improving customer trust.
Implementing this feature would significantly reduce the risk of TCPA violations and support responsible communication practices across the organization.
6 votes -
Call Forwarding
It would be great to see an option to be able to ring a phone using its DDi number without ALL devices and phones listed under the same user to ring by not using the toggle off/on per device and have a different option.
1 vote -
Configure Desk phone keys to dial extension directly
Checking the ring central features there is a feature that allows the caller to press zero to connect to the operator, we want this feature to setup in our phones internally so when a client pick up the phone and press 0 in the desk phone keypad we want them to be connected directly to the receptionist, however checking this with support this is not configurable from Ring central admin portal
1 vote -
Automatic Update of External Shared Contact
Have an option to automatically update the external shared directory across extensions, as the shared external directory is currently on manual option.
11 votes -
Disable Call recording announcement
I would like to take the call recording announcement off without removing the automatic call recording feature, our agents are trained to discuss that the call is being recorded
it would be nice if there is an option for us to opt out to the automatic call recording announcement69 votes -
Ability to add a phone number on the Common Area phone
Ability to add a phone number to the Common Area phone that is listed in the Phone Inventory section.
1 vote
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