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IVR Wait

Need the option to route a call away from the IVR if there is no input after 1 time of the audio being played. Currently only option is for the IVR message to play 3 times before it transfers off somewhere. This has been raised by numerous customers as a huge gap

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  • Katherine commented  ·   ·  Report

    and the option of time out - a lot of AA or IVR greetings will say on other systems to press a prompt or remain on the line. you can insert a silent .wav or MP3 file. If you are trying to capture existing Mitel Connect and ShoreTel customers, this would make things easier.

  • Gerd commented  ·   ·  Report

    Requested by a few customers