1188 results found
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Additional key line that can be assign to the user extension itself
Ability to assign not just two key line but 4 key line to the user extension itself as its presence.
Example:
User Ext 101 's presence will show as all 4 lines as User ext. 101's name.
1 vote -
Bulk RingEX License Update for Multiple Users
Description:
We would like the ability to update RingEX licenses in bulk for multiple users from the Admin Portal.
Currently, changing a user's license (for example, from Video Pro to RingEX) must be done one user at a time. This becomes very time-consuming and inefficient when migrating or updating large numbers of users.
Requested Enhancement:
Allow administrators to select multiple users and change their license type in a single action.
Support bulk license changes through both the Admin Portal and CSV/Bulk User Update templates.
Automatically validate license availability before applying the changes.
Provide a summary of successful and failed updates…1 vote -
Detailed call reporting with the recipient's carrier, country and caller ID name
We need a batch carrier/line‑type (LRN) and CNAM lookup for the attached list of external numbers dialed from our RingCentral account.
What we need returned per number:
• Current Serving Carrier (OCN if available)
• Line Type (e.g., mobile, landline, fixed/non‑fixed VoIP, toll‑free)
• Caller Name (CNAM), if supported
• Country (assume US unless otherwise indicated)Input attached: uniqueoutboundnumbers.csv with columns DialedDigits, DialedNumber. This would help us calculate precise % of outbound dials to mobile vs. non‑mobile.
4 votes -
Admin control on AI notes - disable or enable automatic AI notes in Admin portal or Templates
As an Admin, I should be able to disable Automatic Call Notes for an end-user who has enabled it or set as a permission based on roles. Currently you can only disable or enable AI notes, but at the end-user level, only the user can control automatic call notes. There should also be a lock out option based on role or applied to a template.
USE CASE: I don't want ever internal to have Notes or Transcription turned on, but I want to allow the end-user to allow AI notes for external customer calls after they have asked permission. This…
66 votes -
Multiple Contact Email Addresses for First Born Super Admin
Please consider adding support for multiple contact email addresses for the First Born Super Admin (FBSA). Currently, only one email address can receive notifications and approve high-risk account changes. Allowing an additional contact email would ensure that if the primary Super Admin is unavailable (e.g., in a meeting, on vacation, or otherwise unavailable), another authorized contact can receive notifications and respond to account-related requests without delay.
1 vote -
Short Code extensions per User Extension
They would like the option to increase or decrease the number of digits allowed for short code extensions on a per-user extension basis, rather than applying the change to the entire account.
1 vote -
announcement only extension missed calls option to enable disabled notification
announcement only extension, missed calls option to enable disabled notification
1 vote -
Allow administrators to remove a user’s ability to create new users while keeping User Management access enabled.
We would like to request an enhancement that allows administrators to remove a user’s ability to create new users while keeping User Management access enabled.
-Allow administrators to disable the Create/Add User capability independently
-Retain access to other User Management functions such as viewing, editing, or managing existing users.6 votes -
Mark Fax Read in Call Queue
Add the feature to Mark a Fax Read in Call Queue similar to how the option is available for Users.
5 votes -
Allow Singapore Number as Caller ID for UK Account
RingCentral has a current restriction for using a Singapore Number as a caller ID for a UK Account.
Allow Singapore Number as Caller ID for UK Account1 vote -
Ability to view the key presses made by the caller in the performance report
Ability to view the key presses made by the caller in the performance report.
Currently, customers must contact us to determine what occurred during a call and why it was routed to a different extension.
This process would be simplified if there were an option to view this information in the performance report or detailed call logs.
For example, a caller contacts a call queue number and while waiting accidentally presses a key such as #2, resulting in the call being routed to that extension. Currently, to determine why this occurred, then trace the call using Internal tool. However, if…
1 vote -
Dark mode in Admin Interface in RingEX?
It would be a nice to have, not super critical just easier on the eyes.
6 votes -
RingCentral AIR User Roles for Stand Alone accounts
Stand-alone AIR Accounts must have a user role access creation option. We're trying to add a user who can manage AIR Billing access.
1 vote -
Enable Administrative Editing of Device MAC Addresses and Serial Numbers in the Admin Portal.
Currently, administrators cannot modify a device's MAC address or serial number once it has been provisioned. We need the ability to manually update or correct these fields directly within the device management section of the admin portal to resolve data entry errors and accommodate hardware replacements without needing to delete and recreate the asset.
1 vote -
Allow Microsoft Teams to be selected as a Ring Device in Incoming Call Ring Settings
Add Microsoft Teams as an available application under Phone → Incoming Call Rules → Ring Settings.
When selected, only the Teams app should ring instead of both the RingCentral desktop app and Teams.
Preserve the current behavior where active Teams meetings suppress incoming calls according to presence.
Prevent duplicate incoming call windows and notifications, improving the user experience for Teams users.
1 vote -
Funktion "Anklopfen" erweitern
Hallo liebes Avaya Team,
unser wunsch wäre, die Funktion "Anklopfen" welche dem Nutzer signalisiert, das ein weiterer Anruf reinkommt um das Routing zu erweitern.
Beispiel:
Mitarbeiter ist im Telefonat und hat eine Weiterleitungsregel aktiv geschaltet.
Aktuell klingelt es beim Mitarbeiter so lange, wie eingestellt ist, das es klingeln soll.
Die Funktion "Anklopfen" zu deaktivieren, schaltet nur die Sichtbarkeit des Anrufs beim Mitarbeiter aus.Daher der Wunsch:
Wenn ein Mitarbeiter auf "Besetzt" ist, weil er in einem Anruf ist, sollte es die Möglichkeit geben, eine Einstellung anzupassen, das der Anruf dann DIREKT umgeroutet wird und nicht erst nach xxxx Sekunden.
Liebe…
1 vote -
Shared Lines Call Handling
We need the ability to configure call handling for shared lines—like setting up simultaneous ring to all assigned phones, longest idle, or fixed order routing. We also need a way to identify which phone number is being dialed when there are multiple numbers assigned to the line.
1 vote -
restrict certain users to only be able to call 911 externally and allowed to only call internal extensions
The customer would like to restrict certain users to only be able to call 911 externally and allowed to only call internal extensions.
1 vote -
User-Level Call Routing Visibility
We would like to request the ability for individual users to view the complete routing path of their own calls.
Currently, it is possible to grant access through a custom role; however, doing so provides visibility into all company calls and their routing details, which is more access than most users require.
The requested enhancement would allow users to see only their own calls and the full call-routing history associated with those calls. This would help users better understand how calls were handled, transferred, routed through queues, or ultimately reached their extension, without exposing call data from other users or…
1 vote -
Ability to assign the "Templates" permission without enabling the "Users" permission
We would like the ability to be able to assign the "Templates" permission in roles without the "Users" permission being enabled by default.
1 vote
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