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Phone & Messaging

Phone & Messaging

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  1. Add page numbers to the TOP of the service web pages when making changes to users, devices, numbers, etc. Additionally, once an object is clicked on and edited, consistently go back to where the admin originally was in the list of items they were changing. In other words, honor the page they were on and any filters that were set. This is an important feature to have for large accounts with thousands of numbers, users, and devices.

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  2. Currently there is a Permission in custom roles to restrict a user from accessing Messages & Notifications settings from SW but this permission is too restrictive when disabled for a user. There are certain things a user should be allowed to do and somethings not allowed. The ask is for more granular control of the different sections within each category (messages versus notifications). For example, allow a user to see all of the settings, but don't allow them to change the email address where notifications and voicemail to email are sent. Or don't allow them to turn on notifications via…

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  3. For example, out of the provisioned 6 lines, lines 1-5 are configured for both inbound and outbound calls. Then Line 6 is configured for outbound only. This would help Healthcare customers ensure that someone is always able to dial 911.

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