860 results found
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enable Intercom at an Account Level
Enable Intercom at an Account Level instead of enabling it individually for each user?
4 votes -
Disable Auto Purchase Calling Credit
Please add the ability to disable the auto-purchase calling credits on the RingCentral end or Admin Portal platform.
3 votes -
Improve Recording Playback Audio Quality From Service Web
Please add options to the media player used in Service Web > Call Logs as current the 8kHz mono MP3 format is not adequate quality for clear playback.
Options to play the uncompressed/higher quality recording without having to download the recording would improve the function and service greatly.
Service URL https://service.ringcentral.co.uk/application/admin/calls/list/detailed (screenshot highlight media player referred to)
Media URL https://media.ringcentral.com
13 votes -
AdHoc Switch Option in the Admin Portal
It would be highly beneficial if the RingCentral Admin Portal included a simple toggle or button that allows administrators to temporarily disable or pause all incoming calls across the entire account (or selected sites, departments, or call queues).
This feature would be especially useful in scenarios where:
The organization needs to attend an important all-hands meeting,
The network is undergoing maintenance,
Or there’s a need to suspend incoming traffic temporarily for testing or troubleshooting.
Instead of manually adjusting call handling or DND settings for each user, queue, or device, having a centralized “Ad Hoc Call Block” switch at the admin…
1 vote -
Option to use the same email address as a username login for multiple user extensions
Option to use the same email address as a username login for multiple user extensions
1 vote -
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Current Behavior:
In the Call Log Report, inbound and outbound call icons (small phone icons displayed under the Type column) currently appear only on the first line record when a call entry is expanded. The subsequent lines in the expanded view do not display the icons.Requested Enhancement:
Customers would like the inbound/outbound icons to display on every line within the expanded call log view, ensuring consistent visual indicators across all call segments or details.1 vote -
Adjustment to Service Level Threshold Timing in Call Queue
Please adjust the service level threshold to activate after the 30-second greeting in the call queue? Currently, the threshold timer starts during the greeting, and we’d like it to begin counting only once the greeting has finished.
1 vote -
Request for Daily Average Call Data (Weekdays Only) in Analytics Report
After downloading the 3-month call data from Analytics for a call queue group, the report currently only provides the overall average number of calls for the entire 3-month period. However, I’d like to review the average number of calls per day, specifically for weekdays (Monday–Friday).
Could you please help update or provide a revised report that includes:
The average calls per weekday, and
(If possible) a daily breakdown excluding weekends.
1 vote -
User Group Manager should have an option to download call logs of the User Group.
There should be an option for the user group manager to download call logs of the user group members not just the access to view it.
2 votes -
Changed email domain. Bulk update on username for SSO.
Changed email domain. Need to do a Bulk update on username for SSO.
3 votes -
Live monitoring from RingCentral Admin portal of a extension/user.
My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.
7 votes -
Show the operator extension name instead of the main super admin
If the phone number is assigned to the auto-receptionist and that number is used by the operator extension to send SMS or fax, it should show the operator extension name instead of the main super admin's name in the email notification as the sender.
2 votes -
report and live activity point to point encryption monitoring for cyberattacks
I have clients which indicate their phones are being spoof. If Ring central in the report section contained a portal to allow the admin account to determine if a risk is real or non-active would help in trouble shooting the suspected account.
1 vote -
Restricting access to AI Notes feature for specific roles in RingCentral Service Portal
We would like to remove the ability for specific roles to change/view the AI Notes/AI Assistant feature in the User settings while in the Admin Portal.
1 vote -
Live reports only refreshes every approx. 30mins.
is there a way increase the auto refresh date (i.e. make it sooner).
1 vote -
Expand info on Device Details Page
The page showing the device details, including its serial number, name, and user assignment, could be much more useful to me. For example, having the device IP address is useful when troubleshooting, locating a phone, or verifying it's on the proper vlan.
Also, add any paging groups the phone belongs to, maybe any ring groups. Show its firmware version.
Maybe everyone doesn't need this info, but as a network guy in an IT department who had all of this with a previous system (UCS) I really miss it.
1 vote -
Add Tracking of Users Who Access or Listen to Call Recordings in the Audit Trail
Enhancement to the Audit Trail: include detailed logging of users who open, access, or listen to company call recordings. This feature would improve visibility and accountability by allowing administrators to track playback activity for compliance and security auditing purposes.
1 vote -
Modify Performance Reports View
We understand that certain columns in Performance Reports are included by default. However, it would be beneficial if administrators will be given the option to remove specific columns such as User Status, Voicemail Count, Department, Extension Number, and Total Handle Time (Outbound). Allowing this level of customization would make the PDF version of the report easier to read and more relevant to our needs.
2 votes -
Bulk HUD upload
Option to bulk upload HUD, need to upload at least 100 users
2 votes -
Ability of the admin to restore/retrieve deleted messages of their users
Ability of the admin to restore/retrieve deleted messages of their users
2 votes
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