861 results found
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Include Phone Model column when viewing Phones & Devices
Include Phone Model column when viewing any of the pages under Phones & Devices.
3 votes -
Ability to track users activity
Ability to track users activity including
- All the changes made.
- All the things that was viewed on admin portal.
- Device use to login.
1 vote -
Call Log Report for External Numbers (forward calls)
Generate an accurate call logs that includes results for call forwaded to an external number
1 vote -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
2 votes -
Ability to toggle off the email notification received by the main super admin for account changes
Ability to toggle off the email notification received by the main super admin for account changes
1 vote -
Copy IVR Menu
Need the ability to copy IVR menus.
10 votes -
Audit Trail should show RingCentral App login of users
Audit Trail should show RingCentral App login of users. This is powerful for us to see if our agents are logging in.
2 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
26 votes -
Option to Disable Voicemail Notification for SMS Limit
Every day, the customer is receiving VM notification for earning SMS limit usage, this clogs their VM messages and there should be as specific setting to disable this.
2 votes -
Retrieve Meeting
Requesting to have the ability for the Main super admin of the account to retrieve a meeting ID if the user or host left the company and their extension is deleted from the account.
1 vote -
Allow Using 112 as an Extension Number
Other providers like Intermedia allow their users to have Ext. 112. Since this is not an emergency number for North America and Canada, customers should be allowed to use this number within the said territories.
3 votes -
Adding a button when in a role to move multiple users to another role
when under the roles option if there was a button or option to check multiple users then hit a button that would allow you to move them to a different role. at the moment you have to create a template then go in and check each user then deploy the template. a button would be so much easier
1 vote -
Ability to Include/Exclude CCRNs in Caller ID Restriction Settings on Service Web
On Service Web > Users > Outbound Calls/Faxes > Caller ID > Caller ID Restriction Settings, user can enable/disable the Direct Numbers, Company Numbers, and Fax Number as CLI. There's no option for to show/hide the CCRNs.
Expected Behavior:
There should be "Allow CCRN numbers as caller ID" as option under Caller ID Restriction Settings on Service Web.23 votes -
Add user interface to manage blocked numbers
Create a more manageable UI for blocked numbers that would let admins easily:
- Select which user should the number be blocked from.
- Search function to navigate blocked numbers and removing them from the block list.
- Search function to easily check if the number is in the block list.
2 votes -
Cross-site Access Management
When users run reports, they only see their user and not the rest of the queue. This change came about when Cross-Site Management was rolled out. When users pull reports now, they see everything, which makes it more work for them to find the needed information.
It would be best to have the ability to select both Company and Site for users under Role Domain
2 votes -
Notification for Email Addresses Added to Bounce DB
Feature Request: Notification for Email Addresses Added to Bounce DB
2 votes -
Zero dialing can be connected to an external number
If caller press zero the can can be connected directly to an external number.
1 vote -
Ability to Set Call Park Time Out Per Site
The client would like the ability to set the Call Park Timeout per site, rather than applying the setting account-wide. Additionally, they would prefer to have the option to modify the Call Park Timeout directly within the Admin Portal.
2 votes -
Add option in User Templates for the Users Site Number, rather than all site numbers.
Add option in User Templates for the User's Site Number, rather than all site numbers. It allows potential problems for users to accidentally select from every site in the company for their caller ID.
1 vote -
Call Recording Opt Out for Customers
I would like to suggest to have the option for our customer to opt out from being recorded even though automatic call recording is turned on. It would be nice if our callers has that option if they don't want the calls to be recorded.
1 vote
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