788 results found
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Ai receptionist pronunciation
We have subscribed to the AI receptionist feature for our account, however the AI receptionist is having trouble on pronouncing my last name instead of "Kazor" it is pronouncing it as "Katchor" it would be better if there is way for us to correct this by just uploading a recording with the correct pronunciation and just upload it to the receptionist and just play that recording when transferring calls to my extension
1 vote -
Extension
It would be helpful if the customer will have an option to update the User Extension number in bulk for existing users
2 votes -
Set a destination for numbers in inventory
Currently, if you have a phone number in "inventory" and it is called, the number rings as if it is disconnected.
Proposed feature: allow assigning a "default destination" for phone numbers that are in inventory. This will allow for numbers in inventory to be routed to the main IVR, for example.
2 votes -
Unassign User phones in Bulk
The option to unassign user phones in bulk in the admin portal and assign soft phones to the user extensions.
1 vote -
Limited Extension Addition feature
For Limited Extensions to have an option to set to Ring at Once like a standard user extension. Also, to have the option setup a ring group for limited extension.
7 votes -
CCRNs to be published in Directory Assistance
After moving IVRs/Call Queues to CCRNs for Contact Center the client would still like the ability to publish CCRNs for Directory Assistance in Service Web per Site location.
1 vote -
app only password
- as per the customer it used to be under user>user details>security>generate app password
- used to be 16 character long
- generate one time password without giving the login credentials, so the person (without any active extension on the RC admin portal can log in on the RC app on their phone)
and they want it to be available again
1 vote -
Add Option To Change Limited Extension Number of Rings
Add an option to configure the number of rings before a limited extension forwards or disconnects the call.
1 vote -
Updating a Site Call Handling template should update the sites to which the template is assigned
Current behavior:
Create a Site Call Handling Template, then apply the template to the site's Auto Receptionist Call handling Custom Rules.
Update the Site Call Handling Template. The updated template does not update the site's custom rules to which it was previously applied.
To get the updated Site Call handling Template applied, you need to re-apply the template to the site's Call Handling Custom Rules.Expected behavior:
Updates to a Site Call Handling Template should automatically apply to wherever the template has been applied.2 votes -
RingEX After Hours Schedule Display
Currently you can set your working schedule i.e. Mon, Tue, Wed, Fri 9.00 - 17.00.
This part if fine.However in After Hours, it only states Mon, Tue, Wed, Fri after 17.00.
Althought technically it is working, meaning on a Thursday where I am not working it still routes to Voicemail but from a display view this is very confusing.Ideally we would like a more detailed summary of the After Hours Display.
I.e. Mon, Tue, Wed, Fri before 9.00 and after 17.00
Thurs, Sat, Sun all day3 votes -
Caller ID number change to another user's extension phone number
Customer wants to change the caller ID appears on his extension as another's user's extension phone number.
12 votes -
Consistency for field layouts when creating new Extensions
Please have consistency between different modal dialogs when adding new extensions. As you can see, when adding a Message-Only extension, the "Extension Name" field comes first, then "Extension Number". When Adding a new IVR Menu, the "Extension Number" field is first, then "Extension Name".
See attached screenshots for examples.
2 votes -
External Shared Directory Contact Name Section on Call Log
To make use of the uploaded External Shared Directory, please add a column on the call log that shows the name of the contact saved on external shared directory.
1 vote -
Ability to pull up user reports for user who is not logged in to the app for 30, 60, 90 days
We have contacted support seeking assistance if there is a report that we can pull up to view users who is not logged in to the account for several days
1 vote -
CallerID update upon Extension Assignment
Currently, when a user is imported and assigned an extension/phone number, the Admin then has to access the user profile in the Admin portal and update the CallerID manually, or apply a template. If this is not done, the user's CallerID are instead set to the Company Default name and number.
While simple, it is possible to overlook this step.
Instead, it would be beneficial if RingCentral were to allow for a setting that automatically updates CallerID features to match the Primary Number upon update/assignment, rather than being a manual step.
3 votes -
User Import from SSO Client Before Extension Availability
Currently, newly created users are stuck on user creation via import from Okta/AD if there are no Unassigned Extensions with a Device.
Competitors have historically allowed the user to be imported and available in Admin to then have a license assigned and number/extension generated.
This would allow for less frequent instances of user import/creation to be halted by an arbitrary number of paid extensions being available.
3 votes -
Add device settings in online account for Polycom Phone
We have contacted support to enable the miss call notification for the Poly edge phone as we cannot find any options in the online account to enable this, we have spoken with a representative and we were advised to get a CFG file or configuration file to the phone GUI, it will be better if the phone settings are available in the online account at "Service.ringcentral.com" so we can just toggle it anytime we want to make changes in the phone.
1 vote -
Customize the call length filter under Performance Reports - Analytics or Reports - Call Logs in Admin Portal
We need the option to customize the call length filter. For example, filter all the incoming and outgoing calls that are more than 5 minutes.
2 votes -
Ring Settings of User Extension
When the user or number in the ring settings received an incoming call and disconnected it, the should be be routed to the next user or number in the ring in order instead of the call going to the voicemail.
3 votes -
Reoccurring Holiday setting
It would be great that when holiday call handling, voicemail greetings and etc. can have a reoccurring setting so that you don't need to go back in every year.
4 votes
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