1015 results found
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Ability to Assign End Route of Call Rules to a Call Park Extension
The ability to route "If no one answers" or the call queue's "When maximum wait time is reached, send caller to" to a call queue park extension that can let the caller wait until someone is ready to pick up the call.
2 votes -
Reduce the beeping sound
There should be an option to reduce the volume or sound of the outbound recording beeping sound during an outbound call. The loud beeping sound distracts some of the customers' clients while in the middle of a conversation.
1 vote -
Bulk Enable Users - remove limit of 50 ERLs at a time
When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.
This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.
The current limitation of 50 ERLs per template is not viable.
If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!
5 votes -
Bulk upload of Hold Music
Bulk upload of Hold Music to all users who need to use such hold music
7 votes -
Call restriction for internal call (extension to exteniosn)
Option for Call restriction for internal calls (extension to exteniosn)
Limit or restrict users for calling and receiving internal call from other user extension.1 vote -
Exported SMS Log Should Have the Inbound SMS Recipient Name
When you export SMS logs, while the recipient name always appears for inbound SMS on the Admin Portal, it is not showing on the exported file. It should' be consistent and it should always have the users' names.
4 votes -
Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…
7 votes -
Retrieve SMS Logs for 2023 and beyond
There should be an option to download SMS logs for the past years.
1 vote -
Add ringdown for all supported phone types
Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".
It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.
6 votes -
Device Orders should be searchable by extension/device.
Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.
Possiblities:
• Phone number
• Extension
• User name
• Device Serial Number
• Device model
• The site/address
• ’Attention to’ lineRight now, I have to know the date ordered & then manually check each order to find the one I need.
6 votes -
Option to Clear Password History or Allow Previous Password Reuse
Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.
7 votes -
Display the Name or Label Associated with a Number During User Creation
Description of the Idea:
When assigning a phone number during user creation, RingCentral currently shows only the phone number itself, with no label or name indicating its current usage or purpose. This can lead to accidental assignment of numbers that are already in use for redirects, call queues, auto-receptionists, or external routing, potentially disrupting existing call flows.Problem Statement:
- Admins cannot easily distinguish between numbers that are reserved, actively used, or intended for specific services.
- As a result, it's possible to mistakenly assign a number used for redirection to a new user.
- This introduces unexpected behavior and…4 votes -
Allow customization of voicemail notification subject lines
The default subject line for email notifications when voicemails are left reads "New Voice Message from [RingCentral customer name] - [customer] [number] on [date]. Where email subject line real estate is at a premium, RingCentral customers should be given flexibility and customization.
First, the VM is most likely not "from" the RingCentral customer--it is mostly likely from the customer of the Ring Central customer.
Second, if the RingCentral customer has a long name, the most important part of the VM--the WHO--gets lost in the sauce.
Lastly, the subject line is poorly formatted with no punctuation or break between the name…
3 votes -
User last login history in RingEX
The customer suggested that it would be helpful to generate a report showing the Last Login History of every user in the Admin Portal in RingEX
8 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
27 votes -
Voicemail first before routed to IVR Menu
The customer requests a feature modification to the main IVR system. They want the system to ring 2-3 times, depending on the caller's selection, before routing to voicemail. After the voicemail message plays, the IVR should then ring as usual.
1 vote -
Custom Role Access Restriction
Requesting the ability to apply custom role-based restrictions that would prevent certain users from deleting specific types of data within their RingCentral account.
Specifically, the customer would like to restrict users—through role permissions—from deleting items such as voicemails, AI-generated notes, chats, messages, and similar communication records. Implementing this level of control would help maintain data integrity, ensure accountability, and align with their internal compliance or record-keeping policies.
2 votes -
Transferring Licenses in Cost Center
When trying to assign a phone from the number inventory, It puts up a message that I have no licenses in the cost center selected and prompting users to purchase an additional license without showing the visible option to transfer an available license can easily lead to unnecessary spending and inefficient license management. Making the transfer option more visible and user-friendly especially when a user encounters a "no available licenses" message would likely reduce confusion, improve resource utilization, and increase customer satisfaction.
5 votes -
Enable Site Reassignment for Unassigned Devices with Phone Numbers
Request to restore the ability to change the site of an unassigned device in the Admin Portal, even when a phone number is already associated with the device. This will allow admins to properly organize and manage devices without needing to unassign phone numbers first.
1 vote -
Ability to recreate an extension
Clone User from the admin portal to have an option to more quickly recreate an extension
1 vote
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