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2183 results found

  1. Allow remote control using app.ringcentral.com and mobile apps

    Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version

    13 votes
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  2. Allow Admins to Log in as any User

    In several interactions with RingCentral support, their techs have logged in as our users to see what they are seeing. I'd like the ability to do that myself, as we have many remote users and it is not always convenient to video call with them for issues. We also may be making configuration changes and want to see how they'll affect different users.

    21 votes
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  3. Ability to Archive other data for all users not just call recordings

    Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.

    5 votes
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  4. Needs to have more that 90days or to have extension on the call recording time in server and also wants to have recording sent directly ...

    ...to the customer each month. additional days for the data retention on call recording and also wants the recording to be sent automatically to the customer

    3 votes
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  5. Option to Turn Off Announcement for Calls from Call Queue to External Mobile Number

    option to turn off to play an announcement for calls coming from the call queue as well instead of just direct dialing.

    7 votes
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  6. Adding Local Vanity number.

    It would be better to have an option of adding local vanity numbers instead of just Toll free numbers that starts with 800.

    5 votes
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  7. Operator Extension for main number

    Hi team,Please have a feature for company main number that can be received multiple user extension

    10 votes
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  8. County is not available for emergency response location

    We have identified a critical issue concerning the acceptance of certain county/area inputs within our system.Upon customer attempts to update their location to the correct address, an error message is consistently generated: "Validation errors occurred. Please confirm the fields and submit again."The verified emergency response location in question is North Lincolnshire. Our Subject Matter Experts (SME) and the Emergency Response Location (ERL) Support Team have meticulously confirmed the accuracy of this address.Ensuring the precise location information is crucial, especially in emergency situations, to facilitate the swift and accurate deployment of our emergency response teams.Your immediate attention to this matter is…

    2 votes
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  9. Optimize the blocked calls section in admin portal

    Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
    Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.

    2 votes
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  10. Increase SMS Allocation

    Please consider increasing the sms allocation. Unlimited sms has been downgraded to a very limited allocation which is not enough and we have to pay extra if we go over when we sign up for unlimited and other carriers still has unlimited sms feature.

    7 votes
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  11. Credits information in Service Web RC App

    Currently, in ServiceWeb there is no information about customer credits remaining, especially within the Billing section. This typically results in the customer contacting the accounts team, which then raises a billing case to identify the outstanding credits. Customers also receive credit memos that indicate their credit balance, however, this isn't updated in real-time. Some form of a count of 'credits' remaining can incentivize customers to run short POC's to implement new projects without needing to raise separate funds from the business.

    5 votes
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  12. notification sound in call queue group for incoming call while everyone's busy

    notification sound in call queue group for incoming call while everyone's busy

    5 votes
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  13. Custom Role for Call Queue Manager

    Create a custom or add a permission for a call queue manager. Current Permissions available are Full Access managers can edit all settings. Member managers can edit group members and change availability status. Message managers can check/manage queue voicemail.Requesting if the access for update call queue hours, update the voicemail recording and update call queue members have seperate permission.

    5 votes
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  14. Message-Only Extension - Admin Activation

    It would be very useful to be able to create a message-only extension that does not require interaction beyond administrator creation. Administrators should be able to configure the PIN code and activate without an end user receiving an email and performing activation procedures.

    9 votes
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  15. Change Fax Transmission Result sent number

    To be able to change the Fax Transmission Result sent number.

    2 votes
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  16. Remove email notification to the users when adding or remove users in call monitoring.

    Remove email notification to the users when adding or remove users in call monitoring.

    7 votes
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  17. Allow to still receive fax to user extension even if missed call settings is set to forward to an extension.

    It would be convenient to still be able to receive incoming fax to a user extension even if the missed call setting is set to forward to another extension.

    11 votes
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  18. Adding a more detailed Result Description for the downloaded Detailed Call Logs

    If I could suggest one potential improvement to pass on to the engineers to include in a future update. The downloaded Detailed Call Logs have a column for Result Description. The “Receive Error” Action Result has a Result Description of “Receive Error.” Adding a more detailed Result Description could be beneficial.

    2 votes
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  19. change dial by directory default audio

    customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad

    16 votes
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  20. Be able to see all lists of all blocked numbers

    Be able to see all lists of all blocked numbers

    2 votes
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