2183 results found
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Import Multiple Grouped Contacts
Import Multiple CSV files with 500+ Contacts each into separate groups.Then send bulk SMS per group through the App.It seems that the only option right now is to import the contacts to a general list, and have to manually add them to a group one at a time.
2 votes -
Spoofing caller id while Porting In
Allow customer to spoof the caller ID while in the process of porting in
5 votes -
Allows to connect the call on a extension on the IVR once customer don't press any key.
Allows to connect the call on a extension on the IVR once customer don't press any key.
3 votes -
received a notification if one of your VIP number is calling
Kindly check if you can add a features where we can get a notification if one of our VIP client is calling. Capability to received notices so that we can place a current call on hold and switch line to our VIP client after creating certain call rule
7 votes -
Optimize the blocked calls section in admin portal
Optimize the blocked calls section in the admin portal (User>Phone>Blocked Calls)we have thousands of blocked numbers and it loads/displays all numbers in a single panel that causes the browser to become so slow and worst unresponsive all the time.we are using the super admin user to block the number that's why we have many registered numbers in the blocked calls section.we suggest to:
Don't load/display the list of blocked numbers in a single panel. Make a search bar instead and show only the searched number for checking and removing.3 votes -
Ability to set up a cutom annoucement to return to the main menu instead of disconnecting the call
On our phone admin answer tree, we have several options that are announcement only. How can the caller get back to the main menu (or how do I set it up for the caller to get back to the main menu) after they hear the announcement?
2 votes -
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
Without Archiver, Admin Portal Should Have No Data Retention or Do Not Delete the Call Recording
8 votes -
Option for Admins to download SW configurations to offsite server for disaster recovery
To provide admins the capability to export their SW configurations should there be a situation where RC goes completely down, and offload to a 3rd party server where can be then exported back without losing continuity.
2 votes -
UK Mobile Numbers as a Substitute Caller ID
In line with the new update discontinuing our support to UK Mobile Number as a substitute caller ID, we would like to post this as a feature request to have it re-enabled.
14 votes -
Allow remote control using app.ringcentral.com and mobile apps
Allow remote control using app.ringcentral.com and mobile appsAllow remote control if what ever device the user is one.g mobile app to desktop app, desktop app to browser version
16 votes -
to remove the blocked option on outbound caller ID on admin portal
to remove the blocked option on outbound caller ID on admin portal for all users as cx doesnt want to his users to have this option
17 votes -
Adding key presses to IVR to leave a callback number
If it is possible to add a specific key press to the IVR to leave the callback number of the caller.
6 votes -
Transfer customer to receive a text message
Transfer customers to receive a text message when no one is available to answer the call.If no one can answer the call instead of the voicemail he wants to transfer the customer to a text message and the customer will receive a text message instead and will notify them.
2 votes -
Ability to Archive other data for all users not just call recordings
Right now admins can only archive data for call recording for all users but not other data like faxes. It would be great to have the ability to archive data for all users as admin.
7 votes -
Custom rule on extension if it is a member on a queue should still work even the calls are routed to a call queue.
Customer wanted to create their different business hours and after hours forwarding. But it is not working when the calls are routing to a call queue. We set up a call forward during after hours going to his direct mobile and a different call forward during business hours.The extension will automatically tagged as unavailable once the extension hits the after hours. Creating custom rule for that specific extensio will not work.
4 votes -
Bulk import unprovisioned phones into ServiceWeb
Use case: The customer has a few 100 phones they want to import into the RingCentral Service Web so that they can streamline the provisioning process. Feature request: Add a "Bulk import" option to Service Web that allows customers to upload device Serial Numbers and align them to a device model type without assigning an MVP license or DID. That way the phones show up in the system as fully "unprovisioned"
10 votes -
Feature to disable internal transfer
To modify the call forwarding, wants to get calls from customers only and disable the internal transfer with in the organization
3 votes -
Call monitorers only receive email notifications if both "can monitor" and "can be monitored" is ticket
Currently, call monitorers will only receive notification that a user has been enabled/disabled for call monitoring if they are enabled for both "can monitor" and "can be monitored". This is counterintuitive as the people with "can monitor", but are not on the can be monitored" list, are usually higher managers/support staff that shouldn't be monitored but should be notified when someone has been given call monitoring capabilities
5 votes -
increase volume for Yealink deskphone
it would be better if there is an option on the portal on where we can increase the volume of our deskphone whether using the handset or the speaker feature of the phone, increasing the volume on the actual deskphone doesn't really improve the volume of the call, so it would be better if we have the option to increase the volume further through the portal.
9 votes -
Increase of number of rings to 300 seconds
Increase of number of rings to 300 seconds
8 votes
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