933 results found
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performance report excluding weekends
Customer created a Dashboard from Performance Report, and would like to Exclude weekends when they pull up the report. Being unbale to exclude weekends on a monthly report really impacts averages and data
2 votes -
Apply Template to Update Security Questions in Bulk
Ability to have an option to apply a template to do bulk update of the security questions.
4 votes -
Pickup a single users call
I would like to have the ability to have multiple users punch in a code or similar so when the receptionist steps away, another (any) user can pickup an incoming call to the receptionist without having to wait for a queue.
2 votes -
presence templates
Customer would like a template option for phone presence to include the newly added feature to enable
Use Call availability to user Presence
and
Use Unified availability to set Presence
This was included in RC411 3595
https://support.ringcentral.com/article-v2/setting-up-offline-presence-in-the-ringcentral-app-and-admin-portal.html?brand=RingCentral&product=RingEX&language=en_US&pills-nav=admin_portal4 votes -
Cross-Site Access Management Enhancement
Enhance the Cross-Site Access Management feature to allow administrators to manage settings that limit users' ability to use numbers from any site as their caller IDs.
5 votes -
Sync Contacts from RingCentral app to Yealink desk phone
It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.
12 votes -
Change Landing Page for Meetings
On occasion, when you click on the "Meetings" tab in the admin portal, the first thing it tries to load is the recorded meetings, even if you are not looking for that and sometimes the page takes forever to load then times out. That should be changed in the event you are trying to get to Rooms or changing a particular settings in meetings/webinars/etc..
1 vote -
DSCP for RCV
The customer would like to get the QOS setting for DSCP marking from RCM to RCV.
1 vote -
Add column headers to the error columns of External Shared Contacts Directory Contacts Uploaded .csv files
As an admin trying to figure out why my upload is not working, I would appreciate having an indication that error messaging exists in Column L of the ExternalSharedDirectoryXX-XX-XXXXdraft.csv by way of a clearly named column header. If a clearly named column header is exceedingly challenging to implement, some language in the accompanying email (where subject line is re: External Shared Contacts Directory Contacts Uploaded Failure) would be more helpful than no indication at all. Attached here is a screenshot where a filter on the unnamed Column L makes the otherwise-invisible errors below the fold discoverable.
1 vote -
Bypass Login Lockout Period
User was locked out for an hour due to multiple attempts. The super admin of the account should have the option to remove the lockout period after processing password reset.
2 votes -
Ability for the customer to check logs on why the phone is getting no service
Ability for the customer to check logs on why the phone is getting no service in service web. It would be helpful for the customers IT team to troubleshoot if they have a visibility of the connection logs.
1 vote -
AI Receptionist for User Extension
Set a dedicated AI receptionist for a user extension when the digital line was being dialed.
6 votes -
Personalize CNAM for a phone number or user extension
Capability to assign a personalize CNAM for a phone number or user extension.
6 votes -
Option to remove the forwarded call setup from another carrier to RingCentral.
When an external number is dialed, calls are routing to us and yet the number is not showing in the account. We need a capability to see the routing and correct it.
1 vote -
Add schedules to IVR menus
Pretty self explanatory. Add schedule functionality to IVR menus.
8 votes -
Filter reports calls came in to each individual numbers assigned to one specific call queue
Customer would like to have an option to filter Filter reports calls came in to each individual numbers assigned to one specific call queue, the numbers assigned to one call queue should have the information as well showing in one report how many calls came in to each numbers assigned to one specifc call queue
1 vote -
Missed call notification from call queue directly to RC app
We would like a feature to set the missed call notification from call queue Upon checking the notification setting for missed call under call queue extension > voicemail notification our only option for the notification is by Email and SMS, it would be better if the notification can be set to go directly to the messages in the RC app as notification
3 votes -
Edit profile picture on admin portal
Admins are unable to edit user profile pictures within the admin portal. If numbers are reassigned and the previous owner had a profile picture on their profile, the new user will have to wait till they are setup within the desktop app to change the profile picture.
28 votes -
Bulk upload caller numbers in conditions in user call handling template
In user call handling templates, currently you can only enter one number after the other under the conditions. Please provide a simple upload via csv or xls file so that you can easily enter or update several numbers at once
4 votes -
Ability to Bulk upload blocked numbers
We would like to have the ability to bulk upload blocked numbers in the Service Web
6 votes
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