1112 results found
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Service Web Customer Portal
Some general quality of life improvements requested.
Portal performance can be slow at times leading to tasks that should be quick taking longer than one would expect
Columns cannot be adjusted in some circumstances, leading to an inability to quickly peruse various lists as naming conventions are cut off
Parity in menus, for example: Call forwarding on a queue allows users to forward calls to an external number, whereas site level call forwards does not
3 votes -
Call waiting to Call queue
Ability to automatically transfer a call from the call waiting of a user extension to a call queue when a member becomes available.
1 vote -
TCR/SMS Campaign Registration | Email Domain
For small businesses that do not own a branded domain for an email address but have a proof of web presence and legitimacy of business, it should be allowed for text messaging.
4 votes -
Access to AI content
A feature for super admin users to access the AI content of other user extensions
15 votes -
Enable Custom Tab Assignment for Shared Directory Contacts in Contacts Section
When we upload the Shared directory of external contacts in the RingCentral Admin Portal by default, the contacts are showing on the Company tab of the RingCentral app.
Please implement a feature wherein we can select on which tab on the Contacts portion of the RC app that we can put the externally shared contacts3 votes -
Separate Creation vs Management Permissions for Call Queues and Message-Only Extensions
We’d like to submit a feature request related to role-based access control for Call Queues and Message-Only Extensions in RingCentral.
Current Behavior
At present, the ability to create new Call Queues, Ring Groups, and Message-Only Extensions is tied to Group Management permissions, which are included in the Supervisor role. As a result, supervisors can both create and manage these objects.Customer Need / Use Case
Customers would like to:Restrict the creation of new Call Queues and Message-Only Extensions to Phone System Admins only
Continue allowing Supervisors to:
Manage queue membership
Adjust schedules
Manage message-only co-recipients
Perform day-to-day operational changes
…
1 vote -
Add
New Account Set Up. When setting up a new account the criteria for choosing a PIN are not shown statically before you create the PIN. The criteria are shown only as a dynamic indicator below the field where you must create and enter a new PIN. Many sites that ask the user to create new "PINs" require alpha-numerical formats (technically passwords/passkeys) but there is no way to know that the required PIN is numerical only- until you start typing a number first. If a letter is entered first (or second)- the criteria shown gives the impression (with a red circle…
1 vote -
Add notification option "by task" when missed calls or voicemail occurs
With the pre existing notification options via email or SMS, Create "task" option that will select a user extension will be given a task via glip if a voicemail or miss call appears
Use cases:
call queue overflow monitoring
miss calls followup2 votes -
"Who Disconnected the Call" in Regular RingCentral Call Logs
Currently, in RingCentral Contact Center and RingCX, there is an option to see who disconnected a call. However, this feature is not available in regular RingCentral. It would be extremely beneficial for users to have the ability to view which party (caller or recipient) disconnected the call directly in the call logs or analytics for better tracking and troubleshooting.
Adding this feature would improve the visibility of call statuses and provide more useful insights, especially for customer support teams and operations managers.
13 votes -
There should be an option under the user phones that allow to choose between first name last name, Phone Number , or EXT number
Can you please add the ability to change the the display name on the poly edge phone from the RC admin portal?
There should be an option under the user phones that allow to choose between first name last name, Phone Number , or EXT number1 vote -
Allow bulk select internal users when creating a custom rule
The customer would like to create a custom rule for internal calls that does not require selecting extensions one by one, especially for accounts with a large number of users.
2 votes -
Automatically stop recording voicemails or pause after 30 seconds of silence.
I suggest improving the level of control on the call recording features, to be able to enable settings like automatically stop recording voicemails or pause after 30 seconds of silence, this will help to improve the call analysis and remove calls where there was no interaction.
2 votes -
Recurring Holidays
It would be great if you could implement recurring holidays. It is very time consuming havein to set up every holiday for every customer year after year manualy. I think RC is the TOP player in the field but this featuer is long overdue. Eevn ZOOM can do that now!
Please consider. Thank you.3 votes -
2 votes
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Set call queue as member for another call queue
Customer wants to set call queues to call queue as a member to answer calls
1 vote -
Direct SMS for Voicemail/SMS Notifications
At the moment, voicemail/SMS notifications are sent through email to text. We would like the option to send direct SMS to phone numbers from different carriers for Voicemail or SMS Notifications.
6 votes -
Real time Permanently deletion or removed/deleted user account and call queue in Call Reports
How to permanently delete a removed/deleted user account and call queue, so it won't populate in Call Reports? Is there any option to force delete and not have to wait 6 months for removal of deleted account? Please advise.
3 votes -
Allow SMS Blocking for Call Queues and IVR menu in the Admin Portal
As a Super Admin managing our RingCentral environment, I need the ability to block unwanted SMS messages sent to call queue numbers. Currently, RingCentral does not support SMS filtering or blocking at the call queue level, even though these numbers are publicly exposed and often targeted by spam.
Our main company number is assigned to an IVR, and our support line is routed through a call queue. While individual users can block SMS, this does not prevent spam SMS messages from reaching shared or queue-assigned numbers. This creates unnecessary noise and potential security risks.
Requested Features:
Ability to block specific…5 votes -
Add notification for “Add Contact” template on the admin portal.
Request: When adding a new contact via the admin portal, include a notification or note for the “First Name” and “Last Name” fields indicating that the information entered here will be what appears on call logs. This will help users avoid confusion if the display name differs from the actual contact name used in call records.
Benefit: Improves clarity and reduces errors when reviewing call logs, especially for businesses tracking calls for reporting or compliance purposes.
1 vote -
Ensure the Admin Portal Web Frame resizes to include the Action Field without scrolling
Having to scroll across to select Action when using many RC Admin pages is time consuming, wasteful and for the less frequent user confusing as depending on the page displayed the scroll bar is not always visible (see attachment).
1 vote
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