676 results found
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Option to set Emergency Response Location in Phones and Devices Section of Admin Portal for Soft Phone Users
Deskphone's ERLs can be setup in the Admin Portal. This option should also apply to Softphone users.
1 vote -
Tell caller they are being connected
Turn Off "Tell caller they are being connected " as a Default and Set the Ring Tone as the Default instead of Music.
1 vote -
themes
Additional THEMES Option for performance report
1 vote -
Request for Faster Sync Between Live Reports and Call Logs
Currently, there is a delay of 15-60 minutes for live reports to update after a call is logged, which causes discrepancies between the live dashboard and the call logs. A feature to enable a faster or manual sync between these reports would improve real-time accuracy and convenience for teams actively monitoring the live dashboard.
1 vote -
Automatic Feature for Enabling Automatic Call Recording for Users
Customer would like a feature that allows users to be automatically enabled for Automatic call recording without needing to do it manually.
7 votes -
No space in between numbers for incoming call information.
No space in between numbers for incoming call information.
1 vote -
Device History Log in Admin Console
Description:
It would be helpful to have a Device History Log feature in the admin console. This feature would allow administrators to view detailed information about each device, such as:When software or firmware updates were pushed to the device.
When the device went offline or encountered connectivity issues.
When the device reconnected to the system.
Historical status changes or any relevant activity related to the device.This would provide better insight into device performance and help troubleshoot issues more effectively.
3 votes -
Block External Calls, Allow Internal Calls in bulk option for numbers instead of manually
We have a single user that is getting hit with a ton of spam calls. We've tried to block robocalls, calls from pay phones, and calls without a caller ID. They added their number to the Do Not Call list, but are still getting too many calls. They would like to block all external calls, but allow any internal calls. The Habegger account has hundreds of numbers. I'm looking for a way to accomplish this without manually adding numbers to a trusted list. Is this possible?
5 votes -
Unanswered Limited Extension Calls
Need a feature directing unanswered limited extension calls from play announcement only to IVR Menu.
2 votes -
User Extension and Device Report
Customer wants to have a Comprehensive Report with the List of the all User Extension's Details, Devices Information on the Account and etc.
7 votes -
Ability to share VM already received to co-recipients
Ability to share VM already received to co-recipients not just future incoming VM's.
1 vote -
Limit users on accessing phone feature
Our users in the company is setting forwarding from the phone T46U using the phone, with this setup the calls from the call queue is forwarding the call to the external number that is set in the phone, as per talking with support currently there is no way to disable the users of the account to access this feature, it would be much helpful if there is a way in the online account to set and limit the users to access this feature on the phone
1 vote -
Add Filter for Call Log and Analytics
Call Log and Analytics Reports can be filtered using EXT. The customer would like the ability to filter calls more specifically to show only those forwarded to a specific external number and to determine the number of such forwarded calls. Currently, the customer must manually review the call breakdown and examine each call to identify and count those that were forwarded to the specified number.
5 votes -
Option for Second missed call delivery to originating Ring group Voicemail
In the ring group call flow, forward the voicemail to the ringgroup voicemail, if the forwarded call queue missed the call.
Scenario: If all agents in the Ring group missed the call then it will be forwarded to the Call Queue, then if the call queue missed it, then forward the call to the Originating Ring group voicemail, (Second missed call delivery)
1 vote -
Note section for individual phones
I would like a section for notes about individual phones under User phone details. This could help with tracking physical location of phones withing the organization.
2 votes -
option to delete license in the license and inventory
A customer recently inquired about how to delete a license within the Inventory and Licenses section. While guiding him to access the account menu, we noticed that the three-dot icon under action is not available corresponding the license section, indicating that a direct delete option might currently be unavailable.
I explained that this limitation could be in place for security purposes, but the customer would find value in having the flexibility to delete licenses directly. Therefore, I’d like to request a feature enhancement to add a secure delete option for licenses in the Inventory section.
3 votes -
Display schedule without clicking Edit
Display the configured schedule without clicking the Edit button.
Instead of displaying "custom" like in the attache screenshot, show the configured schedule.
2 votes -
Ring central to service Firewall config
We contacted Ringcentral support seeking assistance as a user in the account when logging in getting the error "getting error this redirect failed because URL is blocked. please contact our support" as we have informed that a certain port with ring central is not allowed on our firewall and needs to be whitelisted a link for the network requirements was provided however we do not have the knowledge to set it up it would be better if Ringcentral can setup this configuration with our router to ensure connectivity with the Apps and RC tools
2 votes -
After hours filter in analytics
Option to add business hours in the Business Analytics, more specifically on the "Data Filter". It only shows date.
2 votes -
Allow user to hide the name of the send on fax cover page
We have called technical support seeking assistance with the fax cover page, we are sending fax as a company and we would like an option in the online account for us to be able to hide the name of the sender in the fax cover page
6 votes
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