1015 results found
-
Option to use the same email address as a username login for multiple user extensions
Option to use the same email address as a username login for multiple user extensions
1 vote -
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Display Inbound/Outbound Icons for Each Line in Expanded Call Log View
Current Behavior:
In the Call Log Report, inbound and outbound call icons (small phone icons displayed under the Type column) currently appear only on the first line record when a call entry is expanded. The subsequent lines in the expanded view do not display the icons.Requested Enhancement:
Customers would like the inbound/outbound icons to display on every line within the expanded call log view, ensuring consistent visual indicators across all call segments or details.1 vote -
Adjustment to Service Level Threshold Timing in Call Queue
Please adjust the service level threshold to activate after the 30-second greeting in the call queue? Currently, the threshold timer starts during the greeting, and we’d like it to begin counting only once the greeting has finished.
1 vote -
User Group Manager should have an option to download call logs of the User Group.
There should be an option for the user group manager to download call logs of the user group members not just the access to view it.
2 votes -
Changed email domain. Bulk update on username for SSO.
Changed email domain. Need to do a Bulk update on username for SSO.
3 votes -
Live monitoring from RingCentral Admin portal of a extension/user.
My idea has been possible in every PBX system I have worked on since the early 1990s, RingCentral does not have this capability. Being able to live trace or monitor extension/user from cradle to grave. This would make remote and onsite trouble shooting much easier.
7 votes -
RingEX License re-allocation
There is no option in the Admin Portal to re-allocate the license once the user already has a License, for example, we have 2 types of License which is RingEX License and RingEX License, but once the user already has a RingEX License, we cannot edit/upgrade the license to RIngEX License without deleting the user and creating a new one.
5 votes -
Show the operator extension name instead of the main super admin
If the phone number is assigned to the auto-receptionist and that number is used by the operator extension to send SMS or fax, it should show the operator extension name instead of the main super admin's name in the email notification as the sender.
2 votes -
report and live activity point to point encryption monitoring for cyberattacks
I have clients which indicate their phones are being spoof. If Ring central in the report section contained a portal to allow the admin account to determine if a risk is real or non-active would help in trouble shooting the suspected account.
1 vote -
Restricting access to AI Notes feature for specific roles in RingCentral Service Portal
We would like to remove the ability for specific roles to change/view the AI Notes/AI Assistant feature in the User settings while in the Admin Portal.
1 vote -
Live reports only refreshes every approx. 30mins.
is there a way increase the auto refresh date (i.e. make it sooner).
1 vote -
Expand info on Device Details Page
The page showing the device details, including its serial number, name, and user assignment, could be much more useful to me. For example, having the device IP address is useful when troubleshooting, locating a phone, or verifying it's on the proper vlan.
Also, add any paging groups the phone belongs to, maybe any ring groups. Show its firmware version.
Maybe everyone doesn't need this info, but as a network guy in an IT department who had all of this with a previous system (UCS) I really miss it.
1 vote -
Add Tracking of Users Who Access or Listen to Call Recordings in the Audit Trail
Enhancement to the Audit Trail: include detailed logging of users who open, access, or listen to company call recordings. This feature would improve visibility and accountability by allowing administrators to track playback activity for compliance and security auditing purposes.
1 vote -
Add Direct Number should let me pick numbers from my account
When I'm on a user extension or call queue, and I click the Add Direct Number button, I should have the ability to add a number from any available phone number on my account.
Currently, this process will only let me order a new phone number.
In order to add an existing phone number to a call queue or extension, I have to navigate to my phone number inventory, and then assign a number from there. This is inefficient when programming a new system.
4 votes -
Bulk HUD upload
Option to bulk upload HUD, need to upload at least 100 users
2 votes -
Audit Trail for User Group Name
Needs to see changes for User Group name in Audit trail. Apparently, if you change the name of a User Group, it will not show up in the Audit Trail.
7 votes -
Have the option to add background music to an IVR Prompt in the admin portal
Have the option to add background music to an IVR Prompt in the admin portal
1 vote -
Sync Contacts from RingCentral app to Yealink desk phone
It's better to if we have the option in the portal to sync our company contacts to our Yealink or other type of desk phones.
12 votes -
Reduce the security lock duration.
We want to shorten the amount of time we are locked out of an account for entering the wrong password.
2 votes -
Increase minimum password requirement to 20
Ability to increase the minimum password requirement to 20
2 votes
- Don't see your idea?