1112 results found
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Include Auto-Answer in User Template
Need to apply immediate auto answer for about a hundred users and the only option is to set it up individually in the admin portal. Users can also change how long will auto-answer kick-in. It would be better if admin can override this by creating user template.
4 votes -
Expand info on Device Details Page
The page showing the device details, including its serial number, name, and user assignment, could be much more useful to me. For example, having the device IP address is useful when troubleshooting, locating a phone, or verifying it's on the proper vlan.
Also, add any paging groups the phone belongs to, maybe any ring groups. Show its firmware version.
Maybe everyone doesn't need this info, but as a network guy in an IT department who had all of this with a previous system (UCS) I really miss it.
2 votes -
Allow Voicemail Greetings Update Without Enabling Call Handling Permission
Currently, after recent updates, users assigned to a custom role must have the “Call Handling” permission enabled to update their voicemail greetings. However, some customers require that agents can update voicemail greetings without having the ability to modify call handling rules, which is not possible under the current setup.
Request is to provide an option or enhancement that allows users to update voicemail greetings independently, without needing the broader “Call Handling” permission, ensuring better role-based access control and user flexibility.
5 votes -
Mobile Network Services
Requesting to have the option for RingCentral to provide Mobile Network Services. So that we can make or receive calls/SMS through traditional cellular towers and not through internet/app.
1 vote -
Increase the Number of Phones to the Forward List
It would be better if we have an option in Admin Portal to add more than 10 phones/devices under Ring Settings for the Ring in Order set up for each extension. This will help us forward the calls appropriately during certain hours.
2 votes -
Set a destination for numbers in inventory
Currently, if you have a phone number in "inventory" and it is called, the number rings as if it is disconnected.
Proposed feature: allow assigning a "default destination" for phone numbers that are in inventory. This will allow for numbers in inventory to be routed to the main IVR, for example.
6 votes -
Sync RingCentral Platform presence with Expansion Module
Customer bought an expansion module to connect his Poly Edge E550 device. The customer has a total of 60 plus presence showing from the Expansion module but it seems like it's not sycing with the RingCentral Admin portal Presence. Customer would like to have this feature available so that it would be easier for them to sync their Admin portal presence with the Expansion module
1 vote -
automatically enable 20 ports for Poly Rove B2 in Admin portal
I purchased Poly Rove B2 from RingCentral and it supports up to 20 ports. However, there are only 10 ports in the admin portal wherein I can assign users. Wants 20 ports to be automatically enabled in admin portal.
2 votes -
Ability to Assign End Route of Call Rules to a Call Park Extension
The ability to route "If no one answers" or the call queue's "When maximum wait time is reached, send caller to" to a call queue park extension that can let the caller wait until someone is ready to pick up the call.
2 votes -
Forward ignored call queue calls to voicemail
A feature in which the ignored call queue call to forward to voicemail instead of ringing back to call queue
29 votes -
Reduce the beeping sound
There should be an option to reduce the volume or sound of the outbound recording beeping sound during an outbound call. The loud beeping sound distracts some of the customers' clients while in the middle of a conversation.
1 vote -
Assign phone to limited extension
Currently assigning phones to Limited Extensions is a much more cumbersome than it should be!
Current workflow:
Navigate to Groups -> Limited Extensions
Find limited extension to assign a phone
make note of phone number assigned to the limited extension
Navigate to Phones and Devices ->Common Area Phones
Search for phone number
Select the existing phone
Click Change Phone button
Search MAC address of phone to assign
Assign phoneThe process should be identical to assigning a phone to a normal User Extension as described below:
Navigate to User List -> Users with Extensions
Expand Phones and Devices
Click the…3 votes -
Bulk Enable Users - remove limit of 50 ERLs at a time
When Bulk Enabling users, we are limited to selecting only 50 ERLs when downloading the spreadsheet template.
This is untenable for enabling users in school districts. One school campus can easily have 50+ unique ERLs. A single district can easily have 400+ unique ERLs.
The current limitation of 50 ERLs per template is not viable.
If RC expects to win contracts with school districts migrating from premise PBXs, this needs to be resolved immediately!
5 votes -
Call restriction for internal call (extension to exteniosn)
Option for Call restriction for internal calls (extension to exteniosn)
Limit or restrict users for calling and receiving internal call from other user extension.1 vote -
Exported SMS Log Should Have the Inbound SMS Recipient Name
When you export SMS logs, while the recipient name always appears for inbound SMS on the Admin Portal, it is not showing on the exported file. It should' be consistent and it should always have the users' names.
4 votes -
Voicemail handling
We want voicemails to be accessible by multiple user extensions, but once that voicemail has been heard, we want to be able to flag it (with "done"..."needs attention"...etc) or delete it and have that action apply to all users. This way, if user A picks up a message, takes action, and deletes it....user B won't see that voicemail when they log in. What would be most useful is if a voicemail is not deleted, but is heard by one user, they can attach a note to that voicemail for other users to see what next steps need to be taken…
7 votes -
Retrieve SMS Logs for 2023 and beyond
There should be an option to download SMS logs for the past years.
1 vote -
Add ringdown for all supported phone types
Currently, very few supported phone types (such as the Poly VVX series, which are now mostly end of sale) have a Ringdown option that is programmable via the admin portal or "service web".
It would be beneficial to have ringdown, hotline, or autodial functionality programmable for all supported phone types on the RingCentral platform via the admin portal.
6 votes -
Device Orders should be searchable by extension/device.
Device Orders should be searchable by any field that connects them to the user/extension they were ordered for, or the device shipped.
Possiblities:
• Phone number
• Extension
• User name
• Device Serial Number
• Device model
• The site/address
• ’Attention to’ lineRight now, I have to know the date ordered & then manually check each order to find the one I need.
6 votes -
Option to Clear Password History or Allow Previous Password Reuse
Currently, users are unable to reuse any of their last five passwords when changing their RingCentral credentials. While this is a helpful security feature, some users prefer to use a previous password for consistency and ease of recall. We suggest adding an option for admins to clear a user’s password history or allow password reuse after a certain period. This added flexibility can reduce support requests and improve the user experience without compromising overall security.
7 votes
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