2184 results found
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Reports to generate the caller id number set up for all users
Wants to have an available reports that will show the caller id number set up for all users
5 votes -
Capability to delete a specific recording without the need to delete the call log
Capability to delete a specific recording without the need to delete the call log
2 votes -
Call queue: Need phone not to ring again for 1 min after declining call
When declining a call on my desk phone or iOS app, it will immediately ring again. I need for there to be a 1 min delay for it to ring back.
2 votes -
Stop receiving voicemails about TCR registration
their account is campaign and brand registeredtheir numbers are all linked to the campaign but they are still getting voicemails about incomplete registration
4 votes -
View/Access SMS of all other user extension using admin portal
I am submitting feature request on behalf of my customer. He wanted to be able to view and access the all SMS of all other users using admin portal since he is the super admin. Super admin should have the access to all the features and settings using admin portal.
23 votes -
to separate the vm and fax notification
to separate the vm and fax notification
8 votes -
Requesting For Phone Numbers To Be Searchable At 411.com
The customer would like to have the option to include their phone number to be searchable under 411.com currently, we informed them of the limitation of the company directory listing -
Can the number be searched in 411.com? No. The listing currently doesn't include 411.comhttps://rc.lightning.force.com/lightning/r/Knowledge__kav/ka1Hr000000kCKfIAM/view
4 votes -
Forward to another extension when DND is enabled
I want to be able to Forward to another extension when DND is enabled. At least user knows if they turn on DND, their calls may be answered by someone else.
10 votes -
all settings should show under auto receptionist
customer suggestion to have a simpler set up where all settings can be changed and edited under a single tab ( auto receptionist ) or an option that can easily be used by small company, some users especially non techy having hard time to navigate if there are ivr or call queue involved into the settings. It would be better if those settings can be found under auto receptionist and no need to go to other tabs to make these changes
1 vote -
Alerts when a specific extension is dialed
I would like to have alerts setup similar to the 911 alerts when a specific extension is dialed. For example, if I dial extension 3228, I would like an email and text alert sent to designated people.
2 votes -
Mass SMS to employees
I would like to be able to add an employee group, BUT send the SMS out as individual texts to different employees.
3 votes -
Record outbound calls for call queues and paging groups
Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user
4 votes -
After Hour Rule for Fax
Have the capability to set an After-Hour rule for faxes to be received by a specific user
1 vote -
Provide the ability to get history of hardphone online/offline status
Add to the audit trail report or create in Analytics the ability to see the history of when a hardphone/deskphone has gone offline and come back online.
15 votes -
Voicemail-to-text feature can be archived
Customer wanted to have the feature wherein the Voicemail-to-text feature can be archived.
4 votes -
Notes section for general settings, IVRs, call queues, individual extensions
My company has many locations that serve various purposes. Each with their own hours, IVRs, preferences, call queues depending on what that location does. The settings on the IVRs and call queues can change depending on the time of year and as the seasons change. For example, in the Spring, some locations want to bypass the IVR and have callers go directly into a queue because call volume spikes. But when Fall comes around, they want to go back to the IVR with the menu. We have multiple admins that manage the phone system with different levels of proficiency. While…
7 votes -
Ability to Add "Connect to Voicemail" on Presence Keys
Avaya phones do not have the option readily available to transfer calls straight to voicemail while it's ringing as an incoming call. Having "Connect to voicemail" be an option for presence keys/DSS keys can make it easier for Avaya phones to just click a button while a call is incoming to connect it to the voicemail like the "Ignore and send to voicemail" option on the RingCentral app.
2 votes -
Reset Extension to send New Welcoming email for new set up
Reset Extension to send New Welcoming email for new set up
3 votes -
List of existing Kbis for number request
Have the list of Kbis already available to request numbers. The customer must always send the same Kbis. If there were a list of valid items, this would enable multi-company customers to better manage their fleet.
1 vote -
Ability of the message-only-extension to receive SMS
it would be best if we have the option to use the message-only-extension as the fax and SMS recipient
1 vote
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