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2182 results found

  1. Ability to Manage the Number of Line Keys on Locked DevicesRelated to this Article, however, this is not possible when phone is Locked with RingCentral.https://support.ringcentral.com/article-v2/Name-Displayed-on-All-Lines-of-Polycom-VVX-Phone.html?brand=RC_US&product=RingCentral_MVP&language=en_USWe hope in the future that we will be able to manage our phone line keys directly to the phone GUI and apply the changes successfully even when the phone is still Locked with RingCentral because, at the moment, it won't allow us anymore.Alternately, this can be also improvised where we can manage the number of line keys on Locked devices via Admin Portal on Service.ringcentral.com

    5 votes
    How important is this to you?
  2. Customer Unable to do 2-way calls when she activate On demand call recording> unable to play the announcement for second call either when dialing out

    1 vote
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  3. to have the capability of tracking outbound calls done from a single number, used by 5 people all at the same time, having the extension assigned to a call queue

    1 vote
    How important is this to you?
  4. to identify how a fax was sent if through mobile app, admin portal or desktop app. not only which extension where a fax was sent from.

    1 vote
    How important is this to you?
  5. In the admin portal, it would be useful to have the reason for refusal or the progress of a number request in: Telephone system / Number request / Number acquisitions : When a number is rejected, we have no information on the reason. When the status is in progress, we have no idea how long it will take.

    1 vote
    How important is this to you?
  6. When an international SMS is received it triggers a purchase of calling credit that is not intended by the account. It is tedious to block international numbers one by one and charges already happened.

    1 vote
    How important is this to you?
  7. we have had a phone number with mailbox exist 200 for a while
    Are you able to recover voicemail that is over the limit?

    1 vote
    How important is this to you?
  8. On the RingCentral App and Polycom phones, the voicemail pop-up when a phone number has a caller ID shows as "Voicemail from John Doe." On the app, it says the caller ID name itself. There should be an option to allow the admin to show just the phone numbers if they prefer to or just the caller ID name if they would like or need to.

    1 vote
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  9. To have the settings back on Call / Fax / SMS Recipients need to merge the operator and recipient so when choosing an extension as operator it will also change the recipient to the same extension at the same time.

    2 votes
    How important is this to you?
  10. We should be able to make a group of extenstions like say extensions 101 and 102 are in a group and when someone texts the main line extension 101 and 102 are put into a group chat with the client. The client would not know its a group chat but extensions 102 could see extensions 101 responses and extensions 101 could see 102, and they both can respond to the client as the company. This works well for 50/50 owners like my company.

    1 vote
    How important is this to you?
  11. The call queue Helpdesk 4444, is hidden from the company directory. I see the box where I can turn it on or off but it's greyed out. Won't let me change it. Could you please change it to where it's listed in the Company directory?

    1 vote
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  12. Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.

    6 votes
    How important is this to you?
  13. Right now, we can only tick the toggle bar to forward all calls from the auto-receptionist going to an external number. It would be nice if we could create multiple call forwarding custom rules going to external numbers in the auto-receptionist.

    1 vote
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  14. it's that they can't call us
    but I want to block so I don't get fooled and call numbers I shouldn't call

    1 vote
    How important is this to you?
  15. One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up.Have that Voicemail box send an e-mail directly to certain people or some other method to expedite the call back. I like when companies have a message while on hold that “You are #3 in the call queue. Continue to hold or press 1 to leave a voicemail and we will call you back.” Something like that.

    1 vote
    How important is this to you?
  16. when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator

    1 vote
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  17. As a business owner, I would like to avoid receiving any not business related sms, and want RingCentral to have an option to filter out any spam messages.

    1 vote
    How important is this to you?
  18. The customer is looking for the 911 Emergency Phone Location be update from the specific location mentioned in the Admin Portal. As per customer she has 30 users in the same building that will need to have specific address which include floor#,room#, hallway and direction for each deskphone.

    1 vote
    How important is this to you?
  19. I wanted to see if there is a way to set up a report that runs for 7 days but only reports on calls made from 9-5 EST?We are also looking to set up a report that captures calls that occurred "Yesterday" from 9-5 and is ongoing. Is that possible?

    2 votes
    How important is this to you?
  20. Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.

    2 votes
    How important is this to you?
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