2184 results found
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Ability to add call quue extensions to the compan directory
The call queue Helpdesk 4444, is hidden from the company directory. I see the box where I can turn it on or off but it's greyed out. Won't let me change it. Could you please change it to where it's listed in the Company directory?
1 vote -
Prebuilt Reports- Ability to copy prebuilt reports into a customizable template
Would love the ability to be able to copy pre built reports to be able to manipulate them as we find fit.
6 votes -
Create multiple call forwading rules in Autoreceptionist
Right now, we can only tick the toggle bar to forward all calls from the auto-receptionist going to an external number. It would be nice if we could create multiple call forwarding custom rules going to external numbers in the auto-receptionist.
1 vote -
Able to dial a number, but call will not connect.
it's that they can't call us
but I want to block so I don't get fooled and call numbers I shouldn't call1 vote -
Better Call Queues Settings For Customers
One of the ideas is at the end of 1 minute on hold, send them to a special voicemail box. We announce we will call them back shortly but our phones are tied up.Have that Voicemail box send an e-mail directly to certain people or some other method to expedite the call back. I like when companies have a message while on hold that “You are #3 in the call queue. Continue to hold or press 1 to leave a voicemail and we will call you back.” Something like that.
1 vote -
Colums for Record username and User work hours schedule
when downloading user list, there is no column for Record username and User work hours schedule, as one gance for the account administrator
1 vote -
To have an option to filter out spam messages or any message that is not related to business
As a business owner, I would like to avoid receiving any not business related sms, and want RingCentral to have an option to filter out any spam messages.
1 vote -
911 Emergency Phone Location
The customer is looking for the 911 Emergency Phone Location be update from the specific location mentioned in the Admin Portal. As per customer she has 30 users in the same building that will need to have specific address which include floor#,room#, hallway and direction for each deskphone.
1 vote -
Call screening should be able to find easily in the User's settings
Call screening should be able to find easily in the User's settings. It was replaced by Screen callers and it was hard to find in the settings of the extension.
2 votes -
Increase the # of queues a User can be a part of
We are large organization that provides support between different office locations. we also have MOE's for specific languages. One person may be added to 3 different sites meaning they would need to access a total of 6 groups. 2 for each site because of the English and Spanish MOE's at each site. the limitation of 5 makes this impossible. If that restriction was lifted, then we wouldn't have to add and delete people from the MOE's continually
4 votes -
Ability to click PICK UP key on the Desk phones, if the call is coming from Call Queue
cx has group pick up on the account, and added 10 members however this is not working> cx wants the 10 members to be able to press the pick-up key on the phone, the pickup key should be flashing so that they can pick up the call> as per checking when using group pick up one of the limitations is the call queue setupthe setup of the cx is when someone calls his main number the call is routed to the call queue, which they have pick-up settings and members, 7 extensions.> the extensions that are on the pickup settings…
1 vote -
Activation Email should include setting up PIN
When setting up a new user on portal site and when an invite is sent, the activation link only ask to set up password and security question and does not include to set up security PIN.
2 votes -
1st user in the call forwarding on the user extension will continue ringing on ring in order setup
My company main number will forward the call to a specific extensionThat extension has a call forwarding to several users and the setup is ring in orderWhat I want is after the rings that we setup on the first extension once the call jumps to the call group or user that I added, the 1st user extension will continue to ring
3 votes -
Use custom extension numbering - allow different ranges for different categories
Allowing automatic extension numbering is a great idea.Allowing us to program this feature for each separate extension area is a great idea also.Example:Extension length 5User start with [1-8]xxxxIVR menu 90xxxCall queue 91xxxPaging group 920xxShared line 921xxDelegated line 922xxPark location 923xxMessage-only 924xxAnnouncement-only 925xxLimited extension 926xx927xx - 99999 - expansion.This allows for easy identification extension type and an organized method of assigning extensions.
4 votes -
Video Recordings and Text Transcripts to Archiver
I would like to suggest that the video recording and text transcripts be backed up in the Archiver feature as well
8 votes -
Complaint About the Programming of Ring Central's Website
This is the year 2023! There is no reason we don't have the number of our SMS and MMS Texts counted. We are charged per each texts, so we need to know how many we are charged for.I found I can download the history, but even that, Excel doesn't give us an accurate count of texts, some lines include double or triple chat texts.
1 vote -
Disable Call recording per location
Much better if we had the option for disabling Call recording per location, as some users are set to make calls and capture sensitive information.
1 vote -
Emergency E911 with out DL
I've looked at this article and it tells me to go to: Phone System > Emergency Calling > Automatic Location Updates. There is no "Automatic Location Updates" section in my Phone System screen. Only 911 Locations and Company ERLs. Why is the Automatic Location Updates module not available for us? but I dont have Digital line in my Extension
1 vote -
Show the actual extension of the device that answered the call.
Show the actual extension of the device that answered the call. For example, call from the main number should route to 101 and within 101 there is a ring in order which is as follows.: 102, 103, 104. If 102 pick up the call from the main number, the extension that must show on active call is 102, not 101.Phone that answered the phone should be seen on the device, not the extension where it was transferred to.
2 votes -
Have an option always ring on RC app desktop to ring indefinitely
The setting "Always Ring" would only ring for 6 rings/ 30 seconds. It would also be great if we have the option to have it ring indefinitely.
3 votes
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