2047 results found
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Indicate numbers function in CSR
Customer is requesting for numbers to be indicated if its a company number, fax number or just a regular number listed on the CSR for port out process
1 vote -
911 alerts setup for selected site within a single company
We have multiple sites under one company that are all accessible from the admin portal. These sites are in varying locations/states. When 911 is dialed from any site, it alerts all the recipients. So, if 911 is dialed at our site in California, I would get an alert although my site is in Illinois. This is awful. I would like to be able to setup 911 alerts based on what site you actually are at. Not receive them for all the sites in the company.
1 vote -
Report for only certain extensions
You can add a report to pull up only the calls made from certain extensions and set it to daily or weekly etc. For example, we want only the report for 5 agents that are working on a certain sector of the company.
1 vote -
Determining What Application Is In Use (Mobile App, Desktop App or Soft Phone App)
Determining if the user is using a mobile app via admin portal > Phone System > Phone & Devices and User Phones
3 votes -
add capability to change the External number Caller ID
Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID
2 votes -
Disposition Shared VM inbox and notify when others have listen to VM
Add the ability to allow a member of a shared voicemail inbox to add notes, dispositions and follow up actions to voicemails, as well as notifying a user someone has listened to a VM on behalf of the inbox owner.
3 votes -
increase volume for Yealink deskphone
it would be better if there is an option on the portal on where we can increase the volume of our deskphone whether using the handset or the speaker feature of the phone, increasing the volume on the actual deskphone doesn't really improve the volume of the call, so it would be better if we have the option to increase the volume further through the portal.
3 votes -
Option to configure the caller ID for external transfer from IVR menu
I need to see if a call is transferred from an IVR menu to an external number and if we can set a custom number to show. When the user presses 2 and rings to the external number, we need to make it show as Pinelake
1 vote -
Block spam faxes automatically
Customer want the system automatically detect spam faxes and block them
2 votes -
Inbound caller ID for role over calls
A feature in which the role over calls will show over flow call queue name and not the call queue that roled over the call
1 vote -
Ability to export international calling list from the Admin Portal
ability to export the list on international countries that I can call from the Admin Portal with the rates
1 vote -
A user must not be added to a call queue or given an admin role, to just have access with all queues reporting
We need to have our selected users to be able to run reports for specific queues, without them adding to a call queue extension and receive calls
1 vote -
Ability to Add "Connect to Voicemail" on Presence Keys
Avaya phones do not have the option readily available to transfer calls straight to voicemail while it's ringing as an incoming call. Having "Connect to voicemail" be an option for presence keys/DSS keys can make it easier for Avaya phones to just click a button while a call is incoming to connect it to the voicemail like the "Ignore and send to voicemail" option on the RingCentral app.
1 vote -
Easiest or fastest way to check if a number is being used or active.
I have a list of people that have multiple phone numbers and I was wondering if there was a fast way to see if they are using them all
1 vote -
Another system set up to know where the sender sent an sms to an auto receptionist number
Would like to check if we can add another system where customer can set up another system where they could know where the sms was sent
1 vote -
company fax to print in fax machine in the fax only extension
Hi TeamRequesting to have a feature that company fax to to be forwarded to a fax extension and print to a fax machine, with different fax number set on the ATAThanks,
2 votes -
Sync Ring Central with Dealer center CRM Automotive related
Sync Ring Central with Dealer center CRM Automotive related so I am able to auto sync contacts/ calls from customers
2 votes -
Remove the silence gap when, caller enters no action: Connect to operator
We don't want the silence gap between the company greeting, before connecting to the operator.
1 vote -
received a notification if one of your VIP number is calling
Kindly check if you can add a features where we can get a notification if one of our VIP client is calling. Capability to received notices so that we can place a current call on hold and switch line to our VIP client after creating certain call rule
2 votes -
Report Summary of Blocked numbers
Get a report for all blocked numbers from each user and an overall list
3 votes
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