2047 results found
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Proposal for Enhanced Internal Communication Controls in Ring Central Under Role Settings
Suggestion for Ring Central Platform: Enhanced Custom Role SettingsFeature Request: Allow administrators the ability to disable internal calls through custom role configurations.Steps to Reproduce Current Limitation:Navigate to "Users".Proceed to "Roles".Click on "New Role".Select the "Standard" option.Enter a name and description for the role.On the subsequent screen, under "policies", the option for "internal calls" appears to be greyed out and non-editable.Rationale: Presently, the system allows all employees to contact each other regardless of their roles. While fostering internal communication is essential in most organizations, there can be specific scenarios where limiting this capability is crucial. The reasons include:Protection of Company Information:…
1 vote -
Option to accept or block screened calls
There should be an option to take or reject screened calls.
1 vote -
Option to choose a different number for the outbound fax.
When a specific user initiates an outbound fax, users will still have the option to choose a different number but the default will be what was used in the template instead of a default fax number.
1 vote -
Pause after automated recording
We want to set up out automated phone system in a way where it doesn't immediately hang up after the recording is played
1 vote -
Multiple fax numbers for one user
Businesses often have a backup fax number and it is pretty tedious to have to go between users to check both fax numbers since only one fax number is allowed per user. Would it be possible to add the function to allow multiple fax numbers for one user so that everything would be in the same place?
2 votes -
Message data export on admin portal
The option to download the message data export via admin portal.
1 vote -
Default permissions under the Presence tab
Customer wants to have a default permissions under the presence tab, so no need to add permissions or anything as per the customer
1 vote -
Splitting Automatic Call Recording message for different languanges
It would be great if when setting up an IVR with different language options that the message in Automatic Call Recording can be split for these different languages. Currently it plays the one message for all options so if the message is in english and plays to a French language option so to say... well clients that speak frech but don't know English wont understand the message.The message can maybe have at most two languages play without it becoming unpractical but it would be much better to have the message focused to the specific language.
3 votes -
Call duration warning notifications
Many of our lower tier techs spend more time in calls and working on tickets than we would like, most of the time simply because they're stuck in a call and lose track of time. Having the option to enable alerts/notifications on specific users, groups, and/or call queues that would trigger and notify our techs in some way when the length of their calls reaches a set time limit (15 minutes would be ideal at their level) could very well help them stay on task and move along faster.
3 votes -
change dial by directory default audio
customer want to change dial by directory default prompt audio .the audio indicating how to select letters in the phone keypad
8 votes -
Variables for controlling IVR options - particularly for multiple languages
We are planning a fairly "deep" IVR menu structure but right at the top we will ask the caller to choose English or Spanish. Under your current system, we must produce the entire menu tree TWICE - once for each language and then do any future changes TWICE (once for each tree). Imagine if we had to support more than just two languages! It seems like it would be more efficient if the initial language selection could simply set a session variable (relevant only to that particular call), and then at each level of a SINGLE IVR tree, that variable…
3 votes -
Block Calls
I contacted support to ask how to Block calls for our internal paging system for all external lines and only allow calls from internal extensions. Currently anyone can call that number send a page throughout the organization. They told me to go to the extension and under the Block Option "All Calls" and put in our main number on the exception list. Well that Block All Calls with the exception does NOT work as intended. I am asking, to please fix things that should work. It is exactly the feature I need.
7 votes -
Remove Toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
Please add a feature on the service web where the customer can remove the " Ability to toggle off "Allow Incoming calls while in a meeting" for all the users in the admin portal.
3 votes -
Paging logs
Requesting to add Paging logs to be included on the Call Logs in Admin Portal
4 votes -
outlook plugin that will support team messages
Any outlook plugin that will support team messages
1 vote -
Dedicated call forwarding greeting
feature for having a call from IVR menu to forward calls to an extension that will have a dedicated greeting that bypass the existing user extension greetings
4 votes -
Data retention - Option to see how many days are left for a specific recording to expire
Data retention - Option to see how many days are left for a specific recording to expire
2 votes -
Add Classical Rock genre for Audio While Connecting
The customer would like to add classical rock music for audio while connecting
1 vote -
Co-recipient notification "Click Here" link to access voicemail.
Behavior: When the co-recipient receives a voicemail notification. "Click here: link to access voicemail in the admin portal is not available Desired behavior: Customer would like to have the option to customize notification by adding "click here" link for Co-recipients notification. Reason: Co-recipients are not a manager of the call queue but have access to the account which they need to see the voicemail through the service web.
1 vote -
Admin Portal - Add option for consecutive Phone Number Requests.
Admidn Portal - Allow admins to submit domestic and international number requests and include that they want the phone numbers to be consecutive.
2 votes
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