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2183 results found

  1. For admins to have options to opt-out the automated RingCentral Application Survey for every users.

    9 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  2. The SMS log filter is already an active option on the Admin Portal however, the feature is not functioning correctly. Even if a number is searched, the results wouldn't change. Even if the filter for inbound or outbound is selected, same thing happens. This feature needs to be active and should be working as how it's supposed to be. Downloading an excel file, making a table to filter the SMS is a tideous way or filtering SMS logs.

    5 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  3. Get a report for all blocked numbers from each user and an overall list

    4 votes
    How important is this to you?
  4. Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.

    1 vote
    How important is this to you?
  5. We have had great success with the call recordings system with RingCentral, Thank you.What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, from number)

    1 vote
    How important is this to you?
  6. i want ALL calls to show up on everyone's phone, then if say our front office employee was out we would hear the call and be able to look on our phone and see whos was ringing and be able to press a button for "Sue's" phone and answer her call.

    1 vote
    How important is this to you?
  7. We are looking forward on educating our Operations team members on RC by having them complete the RingCentral university, engage voice and engage digital trainings.

    We would like to have a way of assigning the trainings to our team members and also be able to track if these trainings were completed.
    Since we will be giving a certain time period to complete them. As of rigth now, we are unable to assign them or see someone's progress on them.

    16 votes
    How important is this to you?
  8. The customer wants to have a feature wherein they can block instantly all international numbers without manually entering the country code.

    3 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
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  9. There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.

    2 votes
    Under Review  ·  1 comment  ·  Admin Portal  ·  Admin →
    How important is this to you?
  10. When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain.This should not be allowed. At the minimum we should be able to report on which accounts have the SSO off activated.Please add some method by which an admin can identify the status of that button on each account in a report fashion.

    4 votes
    How important is this to you?
  11. Option to enable/disable dial by extension. Locks a certain number of digits for new extensions.

    6 votes
    How important is this to you?
  12. Customer is requesting to have a feature that outbound calls coming from user that is part of a call queue and uses the call queue number as the caller outbound ID to be recorded as call queue call same with paging groups. As of now, calls made by the user that is part of the call queue is recorded as a user

    3 votes
    How important is this to you?
  13. Is it possible to see who has listened to a call recording at all? We have a few members of staff who do listen to calls are part of a review process but is there a way to see who does it and when?

    3 votes
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  14. more detailed entries in call log like caller hung up and not just missed or stopped

    1 vote
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  15. For Incoming calls, it would be great if we could see an indicator if the caller speaks English or Spanish.

    1 vote
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  16. CUSTOMER WANTS TO SEND FAX WITH SPECIAL CHARACTER

    1 vote
    How important is this to you?
  17. Please add a checkbox option in the User Details -> Security menu to force the user to change their password on next successful login. This is a standard security feature of most services being managed at an enterprise level.

    8 votes
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  18. Run a report on when users were added to the accountDownload the report of the list of users showing when they were added to the system

    2 votes
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  19. Hi TeamRequesting feature to include ability to choose device to ring in call queue

    2 votes
    How important is this to you?
  20. ...ve the option to send it to an external number when the caller enters no action.. Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and have the option to send it to an external number when the caller enters no action.

    1 vote
    How important is this to you?
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