Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and ha...
...ve the option to send it to an external number when the caller enters no action.. Capability to configure the number of times a prompt is repeated in the IVR system? Also, to have the prompt stated just one time and have the option to send it to an external number when the caller enters no action.
3
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Kennan
shared this idea
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IT
commented
It also takes 10 seconds of dead air before the recording replays itself. The caller will think they have been disconnected. There shouldn't be any wait time before it repeats. We can add dead air to the recording ourselves if we want time to lapse before the message repeats.