2185 results found
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Option to disable Require unique email IDs when adding users
Instead of using a dummy email address when adding user extension, it will best to have an option to disable 'Require unique email IDs' and add user extensions with the same email addresses
6 votes -
Extend the date range for Inbound and Outbound call logs
To widen the range of retrieving calls for Inbound and Outbound. Quality Review purposes.
4 votes -
Option to opt-out automated RingCentral Application Survey.
For admins to have options to opt-out the automated RingCentral Application Survey for every users.
10 votes -
User able to accept multiple calls
It would be useful for a user to be able to accept multiple calls with the ring central desk phone where the user can also use Presence
1 vote -
Lock the users access to change their hold music tone
As a company it is a must to have one hold music. Which can be done but why give the users the ability to change it on their own. Best if this ability can be locked by the main super admin.
1 vote -
To Save Two Voice messages simultaneously
For an example, a customer will go on a vacation and she has pa particular saved voicemail whenever she is out of office
1 vote -
Persistently notify for a new voicemail message
It would be great if we have a feature that persistently notifies of a new VM message until that message is checked/listened to
1 vote -
Fax prompt error show if the attachment was corrupted
Customer request if ever the attachment was corrupted they want to see a prompt that attachment needs to update or revise.
1 vote -
add capability to change the External number Caller ID
Customer is requesting that since the call was being dialled from a ring central phone number transfering to an external number, there should be an option to change or update the external phone number caller ID
3 votes -
SMS bundle good for 1 year
The customer would like to have an option for sms bundle not only good for a month but also have another option good for a year. That will save time to add a bundle every month if they really know well their sms consumption
2 votes -
Add "Missed Call" handling to Delegate Line Groups
Use Case: Financial Advisors have complex call flow requirements on lines with BCA. They need the option to roll missed calls over to another extension if they or their delegates are not available to pick up the phone to ensure the caller never has to leave a voicemail.Feature request: Add "Missed Call" handling to Delegate that allows them to forward missed calls to a different extension.
12 votes -
Live Reports Custom Column
Ability to add customer columns in Live Reports Dashboard
2 votes -
Multiple company greeting.
The customer does not want to re-record their greeting every time they have a closure/ holiday/ training session and advise that the office is closed during those set days/ hours.
2 votes -
Customize Columns of Generated report
-this would allow admins more control on which details of the Report they want their users to see
1 vote -
Edit site for all of the user extension
edit site for all of the user extensions without going to each of the user and changing it one by one.
2 votes -
RC App serves as dialing pad and incoming/outbound calls will be answer on the manual provision phone
Customer wants was RC App will serve as his dialing pad and desk phone were he can communicate and talk with his customer (Grandstream GXP1610)
1 vote -
Old Bill Statement Address Change
Have an option to be able to edit the address shown in the old billing statement or invoice.
1 vote -
Disabling short ext number for IVR Menus.
Disabling short ext number for IVR Menus.
2 votes -
Access end user recordings from the Users tab in the Admin Portal
To quickly identify what users have recordings, add "recordings" to the customizable columns under User. It benefits everyone to see recordings on the main page since not everyone does have recordings. See attachment.
2 votes -
Assigned shared line number to user extension
Assigned shared line number to user extension
6 votes
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