2185 results found
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Presence in General
Customer wants to have the feature where they have an option to our portal to change the presence for the whole company phone as general. Its like a button that they can toggled on and off, as easy as that.
1 vote -
Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did...
... not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension. Customer would like to have an option where in under Auto receptionist it will be forwarded to two different extensions then if they did not answer it will be forwarded to a company greeting where in the caller will have the option to dial another specific Extension
1 vote -
Paging Group Device to Receive Page increase to 65 Devices
On the Admin Portal for Paging Group when they selected all device under Device to Receive Page he system give them an Alert
You've reached the limit of 25 paging devices. To add new device to the group please deselect one of the already added devices first.They would like to have up to 65 Paging Devices added on Device to Receive Page.45 votes -
Specify account phone number
Allow super admin to specify the RingCentral account phone instead of forcing a bogus temp phone number that no one can remember. Allow assignment of a company number.
1 vote -
Put my User Management settings back
Please reinstate my user management settings. Ring Central has made them very complicated, and now I have to relearn it all to use it. I want to cry. I dont have the hours needed to relearn how to do everything. WHY on earth did Ring Central change everything?????????
1 vote -
Feature Request Recommendation: Visibility of Inbound Calls Trying to Reach RingCentral Server but Failed
Problem:Currently, there is no way to view a log of inbound calls that have tried to reach the RingCentral server but have failed. This can be problematic for troubleshooting call delivery issues and identifying potential problems with the RingCentral service.Proposed Solution:Implement a new feature that provides visibility of inbound calls that have tried to reach the RingCentral server but have failed. This feature could include the following information:The date and time of the callThe caller's IDThe destination numberThe reason for the failureThis information could be displayed in a log that is accessible to RingCentral administrators. Additionally, administrators could be notified…
1 vote -
Disable wait time in queue when user is on DND
lowering the wait time only lowers the amount of time our admin is able to get to the phone and since she is sometimes not right at the desk she needs a bit of time. 20 seconds is what we need for that. Do not wait doesn't work either because it can't be routed immediately to customer service. and she should have to login to ring central and change her maximum wait time to do not wait every time she is away from her desk or goes on break. Some kind of programmable key, or when she is shown as…
2 votes -
Dial by Name Directory - Allow custom voice recording & disable it confirming extension number
Allow the recording in the dial by name directory to be customized.Also allowing to disable the confirmation of the users extension, as they might not want to give out their extension number
2 votes -
Analytics Reporting- Add # of calls the roll over from one call queue to the other
Analytics Reporting- Add # of calls the roll over from one call queue to the other.This will help identify how many calls are not being answered on the original call queue before it gets transfer to the overflow call queue.
5 votes -
Add "Check Web Case Status" in MVP Admin portal
Hi Team,Clients looking to find updates have to go to admin portal, click on "Open Web Case" then change URL https://support.ringcentral.com/new-case to https://support.ringcentral.com/caseThis is the workaround we give clients. Wouldn't we be able to add a "Check Web Case Status" link on admin portal to make it easier for clients?Thanks
3 votes -
Capability to give access to SMS that the SMS recipient is receiving from the Auto-Receptionist number to other users in the account
This is beneficial if the recipient is not available, other users can reply to customer's inquiry without logging in to the SMS recipients extension in the RC App/online account.
4 votes -
to be able to transfer call from user assigned in call handling and forwarding of another user
User (A) with call handling incoming calls to another user (B) cannot receive transferred call from that user (B). User (A) sees "currently on an active call on another device"
1 vote -
Add a (?) that tells you what each number actually means
Add a (?) that tells you what each number actually means
1 vote -
Email to Fax service - allowing to use an email associated to a 3rd party reporting apps when sending fax
The customer is using their billing email address in sending faxes however this email is also associated with their 3rd party reporting apps. When they send a fax the disclaimer that was entered in their email body is not showing on the cover page notes. They are using it for reporting purposes.
1 vote -
Count times a recorded call is listened to
Just checking if there is way to see how many times a recorded call was listened to.
1 vote -
remove the option "Last year" on the download SMSlogs
customer is requesting to remove the option "Last year" from the download SMS logs as the option is giving confusion between the data retention policy and the option showing on the interface for downloading SMS logs which only allows for the past 60-90 days
1 vote -
Call Queue Dialed Number Connecting To External Number
RingCetral number reflecting when being dialed then connects to call queue then being answerred by the external number, right now when we call our RingCentral number that was connected to call queue then being transferred to external number it still shows the caller phone number.
11 votes -
Number of outbound fax pages can be check on the call logs
Number of outbound fax pages can be check on the call logs
4 votes -
Option to add contacts efficiently
It would be very helpful if, upon clicking on a phone number, a field could open up directly where I could input the contact's name. Alternatively, a drag and drop feature could also make this task more efficient.
2 votes -
looking for a change log in RingCentral admin portal or app
We are looking for a change log in RC. We are needing to see what was deleted or changed, etc. We are aware of the audit trail but we need a change log of any changes made on the account, for example, changes on extensions information or roles, along with anything deleted or modified in the logs.
11 votes
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