2185 results found
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Presence: Add option to either have user's phone to ring or not if "Enable me to pick up a monitored line on hold"
User ID: 346716048Our customer wants to have the additional option to either have the user's phone to ring or not if "Enable me to pick up a monitored line on hold"
2 votes -
Remove a role domain site.
It will be a good idea if we have an option to remove a role domain site, as this is for a user who longer manages an account.
1 vote -
Remove the option "Last year" on the download SMS logs
customer is requesting to remove the the option "Last year" from the Download SMS logs as the option is providing confusion between the data retention policy and the option the Download SMS logs which it is not possible to download SMS logs for the past 60-90 days
1 vote -
Shortcut iPad that auto-dials a number to the RingCentral application
Shortcut iPad that auto-dials a number to the RingCentral application
2 votes -
Transfer existing message from old mailbox to new user extension mailbox
Customer want to have option to moved old messages to another mailbox also they want to extend the capacity from current 200 per mailbox and have it backup before it get deleted permanently.
2 votes -
Option to create Custom rule that can add change the extension by weekly
Requesting to add an option to create a custom rule that the extension will answer the call can be change automatically by week schedule. For example ext1 will answer the call on this week on Monday then next week Monday it will be ext2 then on next Monday, it's extension 3.
2 votes -
custom patch tone
a custom tone for each extension when they call internally within the company to easily know that they press the correct extension
1 vote -
option to send SMS to all internal users
without manually adding their numbers
1 vote -
Paging Group Device to Receive Page increase to 65 Devices
On the Admin Portal for Paging Group when they selected all device under Device to Receive Page he system give them an Alert
You've reached the limit of 25 paging devices. To add new device to the group please deselect one of the already added devices first.They would like to have up to 65 Paging Devices added on Device to Receive Page.43 votes -
Operator in call queue
Feature to allow adding of Operator in Ringcentral call queue. Operator option will allow callers to break out of the menus and speak to a designated person. This feature is currently not present.
1 vote -
Sort columns for Call recordings
We have had great success with the call recordings system with RingCentral, Thank you.What is difficult is when we are searching for a recording but don't have the number. It would be handy to have the columns be sortable (call time, extension, from number)
1 vote -
Data retention - Option to see how many days are left for a specific recording to expire
Data retention - Option to see how many days are left for a specific recording to expire
3 votes -
Limit User Access
Customer requesting to limit the Users access to the portal.He wants changes on the portal cannot be done by users and only admin.
4 votes -
ivr visual editor pdf options
In the IVR Visual Editor there should a option to print it and export the visual editor in pictures mode in Admin Portal
8 votes -
Bulk Edit Phone Number Information
It would be beneficial to download all Numbers and bulk edit the Names in a spreadsheet then upload the changes. One by one takes too much time. Would help organize the account.
6 votes -
Shared lines to use for incoming and outgoing calls at the same time Private
There is a limitation in shared lines that you cannot do both incoming and outgoing calls at the same time. It is best if the feature can do that way, to continue to receive incoming calls while doing an outbound.
2 votes -
Add method by which an admin can report on the SSO on/off switch inside individual accounts
When allow only SSO Login is turned on, an admin with the ROLE auth is able to turn the SSO switch off inside an account and add emails outside the SSO domain. Ultimately it allows an admin to create users outside of the domain.This should not be allowed. At the minimum we should be able to report on which accounts have the SSO off activated.Please add some method by which an admin can identify the status of that button on each account in a report fashion.
4 votes -
Apply updates on template to users
When there are updates in a template, it looks like we need to reapply the template to a respective group/individual. Is there a way to automatically apply the updated template to users?
4 votes -
share forward recordings
if a user needs a recording from the logs to be able to share or forward strait
2 votes -
Records to Show who listened to Call Recordings
Is it possible to see who has listened to a call recording at all? We have a few members of staff who do listen to calls are part of a review process but is there a way to see who does it and when?
3 votes
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